Voice/Fax Over IP Networks Models MVP400 and MVP800 User Guide
User Guide S0000008 Revision A MultiVOIP400 (Model MVP400) and MultiVOIP 800 (Model MVP 800) This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2000, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................................................ 6 Preview of this Guide ................................................................................................................................. 7 Typical Application ................................................................................................................................
Applications Setup ................................................................................................................................... Viewing Statistics ..................................................................................................................................... IP Statistics ........................................................................................................................................ SNMP Statistics .........................................
Chapter 1 - Introduction and Description
MultiVOIP 400/800 User Guide Introduction Welcome to Multi-Tech's new voice/fax gateway, the MultiVOIP, models MVP400 and MVP800 (Hereafter referred together as MultiVOIP 400/800). The MultiVOIP 400/800 allows analog voice and fax communication over a traditional data communications/data networking digital Internet.
Chapter 1 - Introduction and Description Preview of this Guide This guide describes the MultiVOIP and tells you how to install and configure the unit. The information contained in each chapter is as follows: Chapter 1 - Introduction and Description Chapter 1 describes the MultiVOIP and provides a typical application. Front panel indicator and back panel connector descriptions are provided. In addition, a list of relevant specifications is provided at the end of the chapter.
MultiVOIP 400/800 User Guide Typical Application Before Voice Over IP (VOIP), i.e., voice over the Internet, a corporate office had a data connection to the Internet and a voice connection to the public switched telephone network (PSTN). With VOIP, the two networks can be tied together. To accomplish this, a MultiVOIP is connected between the public switched telephone network and the data network as shown in the typical VOIP application in Figure 1-2.
Chapter 1 - Introduction and Description sales office. The corporate caller could then dial any telephone number from the sales office PSTN and this would be a local call. The regional office is set up very similar to the corporate office with the exception that a MVP200 is connected between the network and the PBX. This allows two voice/fax channels to be used at the regional office.
MultiVOIP 400/800 User Guide tone or wink), 2-wire or 4-wire connection, and if the wink option is the signaling option, the wink timer delay in milliseconds. The default is 250 milliseconds. Additional channel setup parameters cover the voice coder, DTMF gain, voice gain, and faxing in the Voice/Fax tab of the Channel Setup dialog box. The most important parameter is this group is to ensure that the voice coder is the same for all MultiVOIPs in the network.
Chapter 1 - Introduction and Description option. You can not mix the Proprietary PhoneBook with the Gatekeeper. If you choose the Gatekeeper option, interoperability is less of a concern and you can communicate with other third party endpoints that support H.323 (e.g., Microsoft Netmeeting). (2) If you choose the Proprietary PhoneBook, you establish a master-slave relationship in that the master MultiVOIP maintains the phone directory database.
MultiVOIP 400/800 User Guide Now, lets change the typical application to not have the Gatekeeper control the call session. When you elect to use the Proprietary PhoneBook, you set up a master-slave relationship. This relationship allows one MultiVOIP to maintain the Phone Directory Database and publish this data base to all MultiVOIP participants in the network. This proprietary data base allows you to see all the participants in your network and provides you with there phone numbers.
Chapter 1 - Introduction and Description Front Panel Description The front panel contains three groups of LEDs that provide the status of the Ethernet connection, Voice/Fax channels, and general status of the MultiVOIP. The front panel is shown in Figure 1-3, and a description of each LED follows. Figure 1-3. Front Panel ETHERNET RCV Receive Data indicator blinks when packets are being received from the local area network.
MultiVOIP 400/800 User Guide Back Panel Description The cable connections for the MultiVOIP are made at the back panel. Connectors include Power, Command Port (RS232), Ethernet (10BASE-T), and Voice/Fax Channels (E&M, FXO and FXS). The cable connectors are shown in Figure 1-4 and defined in the following groups.
Chapter 1 - Introduction and Description Specifications • One 1 Meg by 32 byte at 70 nanosecond SIMM is 4 Mb DRAM Caution: SIMM speed and size cannot be mixed • Two Meg of flash memory Ethernet Port • Single Ethernet Interface - 10Base-T (twisted pair) keyed RJ-45 connector. Command Port • Single 19.
MultiVOIP 400/800 User Guide 16
Chapter 2 - Installation
MultiVOIP 400/800 User Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP 400/800 network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP Configuration). This process results in a fully functional Voice Over IP network. A general description is provided below and detailed instructions are provided in Chapter 3, Software Loading and Configuration.
Chapter 2 - Installation Unpacking Your MultiVOIP www.multitech.com Remove all items from the box. Voice/Fax over IP Networks Figure 2-1. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect.
MultiVOIP 400/800 User Guide Cabling Procedure Cabling involves connecting the master MultiVOIP to your LAN and telephone equipment. 1. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure before connecting power to the unit. 2. Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 2-2. The power connector is a 7-pin circular DIN connector.
Chapter 2 - Installation E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug needs to be centered on the E&M type number. Perform the following procedure to change E&M jumper position. 1.
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Chapter 3 - Software Loading and Configuration
MultiVOIP 400/800 User Guide Installing Your MultiVOIP Software The following installation procedures do not provide every screen or option in the process of installing the MultiVOIP 400/800 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Once you have installed the software, you will be instructed on how to configure your MultiVOIP 400/800, and finally, on how to deploy your MultiVOIP 400/800.
Chapter 3 - Software Loading and Configuration 4. The MultiVOIP 800 Setup welcome screen is displayed. Press Enter or click Next > to continue. 5. The Choose Destination Location dialog box is displayed. Follow the on-screen instructions. You can either choose the Destination Location of your MultiVOIP 400/800 software or select the default destination by clicking Next >. If you click Browse, you can select a different destination folder for the MultiVOIP 400/800 software. 6.
MultiVOIP 400/800 User Guide 7. The Copying program files ... screen is displayed followed by the MultiVOIP 800 Setup dialog box. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 400/800. From the Select Port drop-down list, choose the COM port of your PC. Click OK to continue. 8. The Setup Complete dialog is displayed. Click Finish to continue. 9. The following message is displayed: Click Yes to continue. 10.
Chapter 3 - Software Loading and Configuration Configuring Your MultiVOIP 400/800 The following steps provide instructions for configuring your MultiVOIP 400/800. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box (See Step 26). 11.
MultiVOIP 400/800 User Guide 14. The Interface group defaults to FXS (Loop Start). Select the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP 400/800. FXS (Loop Start): If a station device; e.g., an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface.
Chapter 3 - Software Loading and Configuration 16. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone MultiFrequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 17. You can set up the input and output voice gain so that the volume can be increased or decreased.
MultiVOIP 400/800 User Guide 20. You can enable the voice/fax advanced features by clicking (checking) the silence compression, echo cancellation, or forward error correction options. The Silence Compression option defines whether silence compression is enabled (checked) for this voice channel. If silence compression is enabled, the MultiVOIP 400/800 will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel.
Chapter 3 - Software Loading and Configuration Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected. The default setting is 180 seconds. A call limit of three minutes may be too short for most configurations. Therefore, you may want to increase this default value. 23.
MultiVOIP 400/800 User Guide Registering with a Gatekeeper Phone Directory This section describes what a Gatekeeper is and how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and provides call control services to registered endpoints.
Chapter 3 - Software Loading and Configuration b. If the Gatekeeper does not allow remote registration, you must contact the Gatekeeper administrator (by phone or e-mail) and provide the IP Address (mandatory) to be registered (entered manually) by the administrator at the Gatekeeper site. This process is called preregistering. Note: The Gatekeeper administrator assigns the H323 ID. Together (you and the Gatekeeper administrator) determine the Phone Number and H323ID entries.
MultiVOIP 400/800 User Guide Building a Proprietary Phonebook Directory 27. To build your proprietary MultiVOIP 400/800 Phone Directory (i.e., in an H.323 environment without the Gatekeeper option enabled), you will first need to enable (check) the Proprietary Phonebook option and then configure the “Master” MultiVOIP 400/800 and then add the “Slave” MultiVOIP 400/800s (or other H.323 endpoints). Configuring the “Slave” MultiVOIP 400/800 is discussed later.
Chapter 3 - Software Loading and Configuration 30. The Description field is optional, but can be useful in associating the channel to the extension. If you wish, enter a description of your local phone number. This description serves to identify the phone number you entered in the previous step (e.g., normally the “Master” MultiVOIP 400/800 resides at the entity’s main office; therefore, for this example you could enter a description such as “New York Office 1”). 31.
MultiVOIP 400/800 User Guide 33. To configure Channel 2 on the Master MultiVOIP 400/800, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 34. Enter the phone number for the MultiVOIP 400/800 in the Station Information group Phone Number field (e.g., 102). 35. Click inside the Description field and enter a description for the remote MultiVOIP 400/800 phone number for Channel 2. For example, “New York Office 2.” 36.
Chapter 3 - Software Loading and Configuration 38. At this point it is time to add all other phone numbers (slave units and stand-alone units) to the Phone Directory database. To add Channel 1 of the Slave MultiVOIP 400/800, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 39. Enter the phone number for the “Slave” MultiVOIP 400/800 in the Phone Number field (e.g., 201). 40.
MultiVOIP 400/800 User Guide 43. To add Channel 2 of the Slave MultiVOIP 400/800, click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 44. Enter the phone number for the remote (Slave) MultiVOIP 400/800 in the Station Information group Phone Number field (e.g., 202). 45. Click inside the Description field and enter a description for the remote MultiVOIP 400/800 phone number for Channel 2. For example, “London Office 2.” 46.
Chapter 3 - Software Loading and Configuration 48. To configure a stand-alone endpoint (e.g., a PC with Netmeeting software), click Add (+) and the Add/Edit Phone Entry dialog box is displayed again. 49. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number field (e.g., 301). 50. Click inside the Description field and enter a description for the remote MultiVOIP 400/800 phone number. For example, “Human Resources Desk.” Note: Because the H.
MultiVOIP 400/800 User Guide 54. The Checking MultiVOIP 800 dialog box is displayed. 55. Once the setup program receives a response from the MultiVOIP 400/800, the Writing Setup dialog box is displayed indicating that the setup configuration is being written to the MultiVOIP 400/800. 56. After the setup has been written to the MultiVOIP 400/800, the unit is rebooted. 57. Check to ensure that the BOOT LED on the MultiVOIP 400/800 is Off after the download is complete.
Chapter 3 - Software Loading and Configuration Configuring Your Slave MultiVOIP 400/800s If the Proprietary Phonebook option on the Phone Directory Database dialog box was enabled, then you will need to configure all remote H.323 endpoints as “Slave” units. For example, the MultiVOIP 400/800 at the company’s subsidiary office in London would need to be configured as a “Slave.”. CAUTION: If you are installing a MultiVOIP 400/800 behind a Firewall, the Firewall must support H.323.
MultiVOIP 400/800 User Guide 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the slave unit. The IP Address is the unique IP address that you assign to the MultiVOIP 400/800, and the Gateway Address is the IP address of the device (e.g., network router) connected to the Internet/ Intranet. Click OK when you are finished. The Main menu is displayed. 5.
Chapter 3 - Software Loading and Configuration If FXO is selected, the Dialing Options Regeneration, Flash Hook Timer, and Ring Count groups are enabled. Check with your local in-house phone personnel to verify whether your local PBX dial signaling is Pulse or tone (DTMF). Then, set the Regeneration option accordingly. The Flash Hook Timer allows you to eter the time, in milliseconds, for the duration of the flash hook signals output on the FXO interface. The default setting is 600 milliseconds.
MultiVOIP 400/800 User Guide You can also set up the DTMF gain (or output level in decibels - dB) for the higher and lower frequency groups of the DTMF tone pair. Make your selections in the drop-down lists in the DTMF Gain group. Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 10. To change the voice coder, first select the channel by clicking the Select Channel down arrow (highlighting the channel number) then click Manual in the Coder group.
Chapter 3 - Software Loading and Configuration The Billing/Misc tab displays the parameters for auto call, automatic disconnection, billing options and dynamic jitter buffer. 13. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number field. 14.
MultiVOIP 400/800 User Guide Note: After configuring a given channel, you can copy that channel’s configuration to the other channel by clicking the Copy button. Everything on the Billing/Misc tab will be copied to the designated channel. If your country/region is not the default USA, click the Regional tab and proceed to step 17; otherwise, proceed to step 18 to begin building your phone directory database. 17.
Chapter 3 - Software Loading and Configuration 19. Enter the IP address (204.022.122.118) of the New York Office MultiVOIP 400/800 in the Master IP Address field and enable the Send Status Report to Master so that status reports are sent to the Master MultiVOIP 400/800. Note: In a Dial-On-Demand (DOD) network, you should leave Send Status Report to Master disabled (not checked). This allows the router to disconnect whenever there is no voice activity.
MultiVOIP 400/800 User Guide Deploying the VOIP Network With the Proprietary Protocol option enabled on the Phone Directory Database dialog box, the VOIP Administrator must develop the VOIP Dialing Directory and deploy the pre-configured slave MultiVOIP 400/800s to their remote sites.
Chapter 3 - Software Loading and Configuration Remote Site Administrator The following steps are for MultiVOIP 400/800 H.323 endpoints. For non-MultiVOIP 400/800 H.323 endpoints, refer to the appropriate installation documentation. 3. Unpack your MultiVOIP 400/800. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP 400/800 (See Figure 3-1).
MultiVOIP 400/800 User Guide If your H.323 endpoint is not a MultiVOIP 400/800 (e.g., a PC with Netmeeting software), the Systems Administrator for your VOIP network should do the following. 1. Make certain that the H.323 endpoint (e.g., PC with Netmeeting, router with voice, etc.) have been properly connected to the network. Refer to the appropriate end user documentation. 2. Acquire the relevant IP Addresses and/or H323 IDs (H323 IDs are required if Gatekeeper is enabled) from the other H.
Chapter 4 - MultiVOIP 400/800 Software
MultiVOIP 400/800 User Guide Introduction This chapter describes various features of the MultiVOIP 400/800 software that enable you to change (update) the configuration of your MultiVOIP 400/800. The basic configuration parameters were established during the loading of the software (Chapter 3). The MultiVOIP 400/800 software and configuration utilities described in this chapter enable you to change that initial configuration as necessary.
Chapter 4 - MultiVOIP Software MultiVOIP 400/800 Configuration The MultiVOIP 800 Setup menu consists of 10 buttons, an Events window in the middle of the menu, and a status bar at the bottom of the menu. The 10 buttons allow you to display and change the voice channels and IP protocol parameters, display and manage the Phone Book listing, view statistics and call progress, and change features such as SNMP Agent, Telnet Server, WEB Server, and assign a MultiVOIP 400/800 password.
MultiVOIP 400/800 User Guide Changing Channel Parameters The channel parameters include the interface type and its options, voice and fax settings, billing and security, and voice communications for the country and region in which the MultiVOIP 400/800 is operating. The Channel Setup dialog box, accessed by clicking the Voice Channels button on the Setup menu, has four tabs that display the following categories of channel information -- Interface, Voice/Fax, Billing/Misc, and Regional.
Chapter 4 - MultiVOIP Software E&M Interface The E&M Interface is used to connect PBX E&M trunks. You will need to select between Dial Tone or Wink signaling and also between 2-wire and 4-wire mode. If wink signaling is selected, the wink timer field becomes active with a range from 100 to 350 milliseconds. Contact the personnel in charge of your PBX to determine the proper configuration of these settings.
MultiVOIP 400/800 User Guide Voice/Fax The Voice/Fax tab controls voice and DTMF gain, voice coder, fax settings, and advanced options. The Voice Gain group enables you to select the Input and Output voice gain. Gain is the increased signaling power that occurs as the signal is boosted by the MultiVOIP 400/800. The Input Gain dropdown list defines the input gain for this voice channel. Before your MultiVOIP 400/800 digitizes voice, the volume can be increased or decreased.
Chapter 4 - MultiVOIP Software Billing/Misc This tab controls the parameters for auto call, automatic disconnection, billing options, and dynamic jitter buffer. The Auto Call option allows the local MultiVOIP 400/800 to call a remote MultiVOIP 400/800 without the user having to dial a Phone Directory Database number.
MultiVOIP 400/800 User Guide The Optimization Factor determines how quickly the length of the Dynamic Jitter Buffer is changed based on actual jitter encountered on the network. Selecting the minimum value of 0 means low voice delay is desired, but increases the possibility of jitter-induced voice quality problems. Selecting the maximum value of 12 means highest voice quality under jitter conditions is desired at the cost of increased voice delay.
Chapter 4 - MultiVOIP Software Changing the Phone Directory Database The Phone Directory Database dialog box displays all the phone numbers in your MultiVOIP 400/ 800 network. The database displays the phone numbers in numerical order with destination details (i.e., IP Address (or H323 ID), channel assignment, and a brief description of the entry (e.g., New York Office 1).
MultiVOIP 400/800 User Guide In the Station Information group, the phone number does not have to be a conventional phone number; for example, it does not have to be 717-5565. It can be a single digit or several digits. For example, you could enter a phone number of 101 with a description of New York Office 1. The Station Identification group enables you to assign the entry to a Hunt Group, provide the IP Address, and accept the H.323 industry standard Port number.
Chapter 4 - MultiVOIP Software With Gatekeeper Enabled Enabling the Gatekeeper option on the Phone Directory Database dialog box means that the Gatekeeper acts as the central point for all calls within its zone and provides call control services to registered endpoints. The Gatekeeper performs address translation from LAN aliases to IP addresses and provides bandwidth management where the network manager has specified a threshold for the number of simultaneous conferences on the LAN.
MultiVOIP 400/800 User Guide Changing IP Parameters The IP Setup dialog box establishes the IP addressing for the local Ethernet LAN and defines the Internet gateway address. The IP Setup dialog box is accessed by clicking the IP button on the MultiVOIP 800 Setup menu. With IP Setup dialog box displayed you can change the status of differential services, the Ethernet Frame Type, the IP address and IP Mask of your H.
Chapter 4 - MultiVOIP Software Viewing Call Progress The Call Progress dialog box is a read-only screen that displays the status of a call in progress. This dialog box is accessed from the MultiVOIP 800 Setup menu by clicking the Call Progress button. The ratio of Packets Lost versus Packets Received provides a general indication of the integrity of the Internet connection. To reduce the frequency of lost packets, select a low-bit-rate coder, such as, G.723 or Netcoder.
MultiVOIP 400/800 User Guide Applications Setup Clicking the Others button on the Setup menu displays the Applications Setup dialog box. This dialog box allows you to enable SNMP Agent (the default is disabled) and set up all the necessary parameters; enable or disable various remote configuration methods such as TFTP (Trivial File Transfer Protocol) Server, Web Server, Dumb Terminal Management, and Telnet Server; and assign a Password to the MultiVOIP 400/800 for Internet security.
Chapter 4 - MultiVOIP Software Viewing Statistics The Statistics dialog box enables you to view statistics for major events of the MultiVOIP 400/800 operation. This dialog box is accessed by clicking the Statistics button on the MultiVOIP 800 Setup menu. Statistics can be a helpful troubleshooting tool. For example, viewing the Voice Channel statistics you can see the attempted and completed calls, call duration, average call length, bytes/packets sent and received, etc.
MultiVOIP 400/800 User Guide For the most part, these statistics are informational, and their use as a troubleshooting tool will be contingent on the applications running in the upper layers. For example, if you were having problems connecting to the MultiVOIP 400/800’s web server, you would look under the TCP section to see if any connections are being established. If not, that may indicate the web server is not enabled.
Chapter 4 - MultiVOIP Software Viewing Logs The Log Entries dialog box displays a chronological history of all calls into and out of this unit. This dialog box is accessed from the Logs button on the Statistics dialog box. The Log Entries dialog box displays each call as a sequentially numbered Event with the date, time, duration of the call, the status of the call (Successful or Unsuccessful), Mode (Voice or Fax), and the from and to numbers.
MultiVOIP 400/800 User Guide Viewing Channel Totals The Channel Totals dialog box displays Outgoing and Incoming calls with their Attempted and Completed numbers for each channel on this MultiVOIP 400/800. The Total Connected Time for the channel is also displayed. This can provide you with a sense of successful call completions on each channel of the unit.
Chapter 4 - MultiVOIP Software Upgrade Procedures Whenever you upgrade your version of the MultiVOIP 400/800 software, you must first install the new software on your PC. Then, download the Firmware, the Factory Defaults, the Voice Coders, and/or the H.323 stack to upgrade the MultiVOIP 400/800 itself.
MultiVOIP 400/800 User Guide Download Coders If you have obtained a new coders file, do the following: Win3.1 users - In the Program Manager, double-click the Download Coders icon in the MultiVOIP 400/800 program group. The Open dialog box appears displaying the file list containing a single file, coders.hst. Win2000/NT/98/95 users - Click Programs | MultiVOIP 800 | Download Coders. The Open dialog box appears displaying the file list containing a single file, coders.hst. After you select the coders.
Chapter 4 - MultiVOIP Software Download H.323 Stack If you have obtained a new H.323 stack, do the following: Win3.1 users - In the Program Manager, double-click the Download H.323 Stack icon in the MultiVOIP 400/800 program group. The Open dialog box appears displaying the file list containing a single file, coders.hst. Win2000/NT/98/95 users - Click Programs | MultiVOIP 800 | Download H.323 Stack. The Open dialog box appears displaying the file list containing a single file, h323.pdl.
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Chapter 5 - Remote Configuration and Management
MultiVOIP 400/800 User Guide Introduction This chapter provides procedures for viewing or changing the configuration of a remote unit. Two methods are provided to access a remote unit; the first method is modem based and the second method uses IP. Within the IP method, three applications can be used: 1) LAN-Based using TFTP (Trivial File Transfer Protocol), 2) Telnet as a client application, or 3) a standard web browser on the Internet.
Chapter 5 - Remote Configuration and Management Verify that the Communication Type is set for COM Port and the Select Port field is set for the COM port of your local PC. In the Dial String field, enter the AT command for dialing (ATDT) plus the phone number of the remote MultiVOIP 400/800.
MultiVOIP 400/800 User Guide LAN-Based The LAN-based remote configuration requires a Windows Sockets compliant TCP/IP stack. TCP/IP protocol software must be installed and functional before the configuration program can be used. 1. You must assign an Internet (IP) address for the PC and for each node that will be managed by the configuration program. Refer to the protocol software documentation for instructions on how to set the IP addresses.
Chapter 5 - Remote Configuration and Management 6. The MultiVOIP 800 Setup dialog box is displayed. This is the dialog box of the remote MultiVOIP 400/800. Refer to the online Help provided with your MultiVOIP 400/800 for the definition of each dialog box and field within a dialog box. 7. After you have changed the configuration of the remote MultiVOIP 400/800, click Download Setup to update the configuration.
MultiVOIP 400/800 User Guide Remote Management This section describes typical client applications that can be used to configure the MultiVOIP 400/800 remotely. It is important to note that although any subsequent changes to configuration can be made using these applications, the initial setup and configuration of the MultiVOIP 400/800 must be done on the local PC using the MultiVOIP 400/800 software provided with your unit.
Chapter 5 - Remote Configuration and Management Voice over IP Configuration Selecting Option 1 displays the Main menu, which allows further configuration options. These options include Protocol Stacks (option 1), Applications (option 2), System Information (option 3), and Voice Channels (option 4). For further descriptions of these options, refer to Chapter 4 - MultiVOIP 400/800 Software. Phone Directory Database Selecting Option 2 allows you to add entries to the Phone Directory Database.
MultiVOIP 400/800 User Guide WEB Management The MultiVOIP 400/800 can be accessed, via a standard Web browser, from anywhere on the connected Internet. In order to provide this support, the WEB Server option has to be enabled from the Others button in the Main menu which displays the Applications Setup dialog box (see Chapter 4 - MultiVOIP 400/800 Software). Once enabled, users can access the MultiVOIP 400/800 by entering its IP address in the Address field of their web browser.
Chapter 6 - Warranty, Service and Tech Support
MultiVOIP 400/800 User Guide Introduction This chapter starts out with statements about your MultiVOIP 400/800 2-year warranty. The next section, Tech Support, should be read carefully if you have questions or problems with your MultiVOIP 400/800. It includes the technical support phone numbers, space for recording your product information, and an explanation of how to send in your MultiVOIP 400/800 should you require service. The final section explains how to receive support from the Internet.
Chapter 6 - Warranty, Service and Tech Support Addendum for International Products Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product. Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A. Tel: +(763) 331-3251 Fax: +(763) 331-3180 Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you. When calling the U.S.
MultiVOIP 400/800 User Guide Ordering Accessories SupplyNet, Inc. supplies replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at: Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: 800 826-0279 Fax: 914 267-2420 Email: info@thesupplynet.com Internet: http://www.thesupplynet.
Appendixes
MultiVOIP 400/800 User Guide Appendix A - TCP/IP Description TCP/IP (Transmission Control Protocol/Internet Protocol) is a protocol suite and related applications developed for the U.S. Department of Defense in the 1970s and 1980s specifically to permit different types of computers to communicate and exchange information with one another. TCP/IP is currently mandated as an official U.S. Department of Defense protocol and is also widely used in the UNIX community.
Appendix A - TCP/IP Description circuit establishment and termination. UDP’s primary function is to add a port number to the IP address to provide a socket for the application. The Application Layer protocols are examples of common TCP/IP applications and utilities, which include: • Telnet (Telecommunication Network): a virtual terminal protocol allowing a user logged on to one TCP/IP host to access other hosts on the network, described in RFC 854 ( ftp:// ds.internic.net/rfc/rfc854.txt).
MultiVOIP 400/800 User Guide Internet Protocol (IP) IP is the Internet standard protocol that tracks Internetwork node addresses, routes outgoing messages and recognizes incoming messages, allowing a message to cross multiple networks on the way to its final destination. The IPv6 Control Protocol (IPV6CP) is responsible for configuring, enabling, and disabling the IPv6 protocol modules on both ends of the point-to-point link.
Appendix B - Cabling Diagrams Appendix B - Cabling Diagrams Command Port Cable 13 12 25 24 11 10 23 22 PIN NO. To COMMAND PORT Connector 9 8 21 20 7 6 19 5 18 4 17 3 16 2 15 1 14 PIN NO. 1 1 2 2 TRANSMIT DATA (BA) 3 3 RECEIVE DATA (BB) 4 4 5 5 6 6 7 7 8 8 20 20 22 22 25 25 To DTE Device (Terminal Device i.e.
MultiVOIP 400/800 User Guide Remote Configuration Cable PIN NO. To COMMAND PORT Connector 1 FRAME GROUND 2 2 TRANSMIT DATA (TX) 3 3 RECEIVE DATA (RX) 4 4 REQUEST TO SEND (RTS) 5 5 CLEAR TO SEND (CTS) 6 6 7 7 8 8 20 20 22 22 25 25 Male 90 PIN NO. 1 Male SIGNAL GROUND To DCE Device (Communication Device i.e.
Appendix C - Regulatory Information Appendix C - Regulatory Information Class A Statement FCC Part 15 NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
MultiVOIP 400/800 User Guide FCC Part 68 Telecom 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown.
Appendix C - Regulatory Information Canadian Limitations Notice Ringer Equivalence Number Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a phone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.
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Glossary
MultiVOIP 400/800 User Guide A Access: The T1 line element made up of two pairs of wire that the phone company brings to the customer premises. The Access portion ends with a connection at the local telco (LEC or RBOC). Accunet Spectrum of Digital Services (ASDS): The AT&T 56 Kbps leased (private) line service. Similar to services of MCI and Sprint. ASDS is available in nx56/64 Kbps, where n=1, 2, 4, 6, 8, 12.
Glossary Bell Operating Companies (BOC): The family of corporations created during the divestiture of AT&T. BOCs are independent companies which service a specific region of the US. Also called Regional Bell Operating Companies (RBOCs). Bell Pub 41450: The Bell publication defining requirements for data format conversion, line conditioning, and termination for direct DDS connection.
MultiVOIP 400/800 User Guide Circuit-switched Network: A technology used by the PSTN that allocates a pair of conductors for the exclusive use of one communication path. Circuit switching allows multiple conversations on one talk path only if the end-users multiplex the signals prior to transmission. Circuit switching: The temporary connection of two or more communications channels using a fixed, non-shareable path through the network. Users have full use of the circuit until the connection is terminated.
Glossary Device driver: Software that controls how a computer communicates with a device, such as a printer or mouse. Digital Cross-connect System (DCS): The CO device which splits and redistributes the T1 bandwidth. the DCS takes time slots from various T1 lines and alters them to provide the needed connectivity. DCS connections are made with software at an administrator's workstation. Digital Data: Information represented by discrete values or conditions (contrast "Analog Data").
MultiVOIP 400/800 User Guide Exchange Area: A geographical area with a single uniform set of charges (tariffs), approved by a regulatory group, for phone services. Calls between any two points within an exchange area are local calls. See also "Digital PBX", "PBX". Exchange Termination (ET): The carrier's local exchange switch. Contrast with "Loop Termination - LT". Explicit Congestion Management: The method used in frame relay to notify the terminal equipment that the network is overly busy.
Glossary G Gatekeeper: An H.323 entity that provides address translation, control access, and sometimes bandwidth management to the LAN for H.323 endpoints. Gateway: 1. A functional unit that interconnects two computer networks with different network architectures. A gateway connects networks or systems of different architectures. A bridge interconnects networks or systems with the same or similar architectures. 2. A network that connects hosts. 3. An H.
MultiVOIP 400/800 User Guide ISDN (Integrated Services Digital Network): An International telecommunications standard for transmitting voice, video and data over a digital communications line. ISDN is a world-wide telecommunications service that uses digital transmission and switching technology to support voice and digital data communications. Frame relay was partially based on ISDN's data link layer protocol (LAPD).
Glossary M Management Information Base (MIB): A database of network management information used by the Common Management Information Protocol (CMIP) and the Simple Network Management Protocol (SNMP). Megacom: An AT&T service with a normal WATS line (typically T1) between the customer premise and the AT&T serving class 4 CO are the customer's responsibility. MegaLink: BellSouth's leased T1 service. Message: Associated with such terms as packet, frame, and segment. 1.
MultiVOIP 400/800 User Guide Outage: The measure of the time during which a circuit is not available for use due to service interrupt. Outage is the complement of circuit "availability" (100% minus % available = % outage). Out-of-band: Signaling that is separated from the channel carrying the information (i.e., the voice/data/video signal is separate from the carrier signal). Dialing and various other "supervisory" signals are included in the signaling element. Contrast "In-band" signaling.
Glossary Q Quality of Service (QoS): Guarantees network bandwidth and availability for applications. Quantizing: The process of analog-to-digital conversion by assigning a range, from the contiguous analog values, to a discrete number. R Random Access Memory (RAM): A computer's primary workspace. All data must be stored in RAM (even for a short while), before software can use the processor to manipulate the data. Before a PC can do anything useful it must move programs from disk to RAM.
MultiVOIP 400/800 User Guide Signaling: The process of establishing, maintaining, accounting for, and terminating a connection between two endpoints (e.g., the user premises and the telco CO). Central office signals to the user premises can include ringing, dial tone, speech signals, etc. Signals from the user's phone can include off-hook, dialing, speech to far-end party, and on-hook signals. In-band signaling techniques include pulse and tone dialing.
Glossary Terminal: 1) The screen and keyboard device used in a mainframe environment for interactive data entry. Terminals have no "box", which is to say they have no file storage or processing capabilities. 2) An H.323 endpoint that provides for real-time, two-way communications with another terminal, gateway, or H.323 MCU. An H.323 terminal must provide audio and may also provide video and/or data. Terminal Adapter (TA): An ISDN DTE device for connecting a non-ISDN terminal device to the ISDN network.
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Index Index A About the Internet ........................................... 84 Accessories, ordering ..................................... 84 Adding phone entries Gatekeeper ................................................. 32 Proprietary .................................................. 34 Application, typical ........................................... 8 Applications setup, changing .......................... 64 Archie ............................................................. 87 Auto Call .........
MultiVOIP 400/800 User Guide Internet Multi-Tech's Web site .................................. Internet protocol (IP) ...................................... IP default setup, Master ................................. IP default setup, Slave ................................... IP parameters, changing ................................ IP statistics ..................................................... P 84 88 27 41 62 65 J Jitter buffer, dynamic ...................................... 57 Jitter value .........
Index Statistics, viewing IP ................................................................ 65 SNMP ......................................................... 66 T TCP packets ................................................... 65 TCP/IP ...................................................... 78, 86 Technical support ........................................... 84 Telnet ........................................................ 78, 87 Proxy Server Configuration ........................
