Standalone Voice/IP Gateway Model MVP400 and MVP800 H.
Quick Start Guide 82088202 Revision C MultiVOIP400 (Model MVP400) and MultiVOIP800 (Model MVP800) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Your MultiVOIP ............................................................... 6 Installing and Configuring Your MultiVOIP .............................. 6 Deploying the VOIP Network .................................................. 7 Unpacking Your MultiVOIP ..........................................
MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's new stand-alone Voice/IP Gateways which allow analog voice and fax communication over an IP network. The MultiVOIP model numbers are MVP400 for the four-channel unit and MVP800 for the eight-channel unit. MultiTech’s voice/fax gateway technology allows voice/fax communication to be transmitted with no additional expense over your existing IP network, which has traditionally been data-only.
Introduction Ethernet LAN interface, and a command port configuration. The MVP800 is designed with eight voice/fax channels, 10 Mbps Ethernet LAN interface, and command port. System management is provided through the Command port using bundled Windows® software which provides easy-to-use configuration menus and comprehensive online Help. Note: Refer to the MultiVOIP 400/800 User Guide for a detailed description of a typical VOIP application.
MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). This process results in a fully functional Voice Over IP network. A brief description is provided below with detailed instructions provided later.
Introduction this is done, the Phone Directory Database option is set to Slave, and the IP address of the Master MultiVOIP 400/800 is entered. Once all Slave units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network. When the remote MultiVOIP 400/800s are sent to their remote sites, the remote site administrators need only connect the units to their LAN and telephone equipment.
MultiVOIP Quick Start Guide Unpacking Your MultiVOIP www.multitech.com Remove all items from the box. Voice/Fax over IP Networks Figure 2. Unpacking Safety Warnings Caution Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect.
Cabling Cabling Procedure Cabling involves connecting the master MultiVOIP to your LAN and telephone equipment. 1. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure in the following section before connecting power to the unit. 2. Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 3. The power connector is a 7-pin circular DIN connector.
MultiVOIP Quick Start Guide 5. If you are connecting a station device (analog telephone, fax machine, or Key Telephone System (KTS)) to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device. If you are connecting a PBX extension to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the PBX extension.
Cabling E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8 pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug must be centered on the E&M type number. To change E&M jumper position: 1. Verify that power is disconnected from the MultiVOIP. 2.
MultiVOIP Quick Start Guide Installing Your MultiVOIP 400/800 The following installation procedures do not provide every screen or option in the process of installing the MultiVOIP 400/ 800 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Once you have installed the software, you will be instructed on how to configure your MultiVOIP 400/800, and finally, on how to deploy your MultiVOIP 400/800.
Installing the Software If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon. 4. The MultiVOIP 800 Setup welcome dialog box displays. Press Enter or click Next to continue.
MultiVOIP Quick Start Guide 5. The Choose Destination Location dialog box displays. Follow the on-screen instructions. You can either choose the Destination Location of your MultiVOIP 400/800 software or select the default destination by clicking Next. Click Browse if you want to select a different destination folder for the MultiVOIP 400/ 800 software. 6. The Select Program Folder dialog box enables you to choose where you want the program file to be located. Verify the path and click Next to continue.
Installing the Software 7. The MultiVOIP 800 Setup dialog box displays. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MultiVOIP 400/800. From the Select Port list, select the COM port of your PC. Click OK to continue. 8. The Setup Complete dialog displays. Click Finish to continue.
MultiVOIP Quick Start Guide 9. The following message displays: Click Yes to continue. 10. The following message displays: Click Yes to continue.
Configuring the MultiVOIP Configuring Your MultiVOIP 400/800 The following steps provide instructions for configuring your MultiVOIP 400/800. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box (see Step 26). 11. The IP Protocol Default Setup dialog box displays.
MultiVOIP Quick Start Guide 13. The Channel Setup dialog box displays. The four tabs in this dialog box define the channel interface, voice/fax parameters, billing, miscellaneous, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using. Channel 1 is selected by default in the Select Channel list. To change the channel number, select the channel you want to configure from the list.
Configuring the MultiVOIP 14. The Interface group defaults to FXS (Loop Start). Select the interface option that corresponds to the interface type being connected to the Voice/Fax Channel 1 jack on the back panel of the MultiVOIP 400/800. FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface.
MultiVOIP Quick Start Guide For FXO-to-FXO communications, you can enable a specific type of FXO Disconnect; Current Loss, Tone Detection, or Silence Detection. Check with your inhouse phone personnel to verify the preferred type of disconnect to use. Enabling Tone Detection activates the Disconnect Tone Sequence options. For Disconnect Tone Sequence, you can select from lists either one or two tones that will cause the line to be disconnected.
Configuring the MultiVOIP 16. The Voice/Fax tab displays the parameters for the voice gain, DTMF (Dual Tone Multi-Frequency) gain, voice coder, faxing, and advanced features such as Silence Compression, Echo Cancellation, and Forward Error Correction. 17. You can set the input and output voice gain so that the volume can be increased or decreased. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP 400/800.
MultiVOIP Quick Start Guide Note: The DTMF gain should be changed only with the assistance of Multi-Tech Technical Support. 18. To change the voice coder, select the channel from the Select Channel list, then click Manual in the Coder group. Select the new voice coder entry from the Selected Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal.
Configuring the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel. If echo cancellation is enabled, the MultiVOIP 400/800 will remove echo which improves the quality of sound.
MultiVOIP Quick Start Guide If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), select the Auto Call Enable check box in the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box. 22. The Automatic Disconnection group provides three options to be used singly or in combination.
Configuring the MultiVOIP Dynamic Jitter Buffer. The Jitter Buffer allows the MultiVOIP 400/800 to wait for delayed voice packets by automatically adjusting the length of the Jitter Buffer between allowable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network. The length of the jitter buffer directly effects the voice delay between MultiVOIP 400/800 gateways.
MultiVOIP Quick Start Guide 25. To change the Tone Pairs on the Regional tab, select your country or region from the Country/Region list. Note: If your country or region is not listed, click Custom to define it. The Tone Pairs group enables you to select and modify the parameters. Click OK when finished. Proceed to step 26 to begin building your phone directory database.
Configuring the MultiVOIP 26. The Phone Directory Database dialog box displays with the Proprietary PhoneBook option selected and no phone numbers entries displayed in the database. This dialog box enables you to select either the GateKeeper or Proprietary PhoneBook. Once you have selected the type of Phone Book database, you can proceed to Registering with a GateKeeper Phone Directory in the following section.
MultiVOIP Quick Start Guide Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
Configuring the MultiVOIP 3. Enter the Gatekeeper IP Address in the IP Address box of the RAS Parameters group. 4. Accept the default Port Number 1719. CAUTION: The default setting for the Gatekeeper Port Number is 1719. This can be changed to a different value by the Gatekeeper administrator. If you decide to change the default Port Number, you must use the same number on the Gatekeeper and all other H.323 endpoints. 5. Click Add when you are finished to begin building your phone directory database.
MultiVOIP Quick Start Guide 10. Enter the Port IP Address of the MultiVOIP you are currently configuring in the IP Address box. 11. Click OK when you are finished. The Phone Directory Database dialog box displays your first entry. 12. Click Add to enter your next phone listing. The Add/Edit Phone Entry dialog box displays. 13. Enter the second unique phone number of the local device in the Phone Number box. For example, 102. 14. Leave the Description box blank.
Configuring the MultiVOIP 15. Enter the Voice Channel number corresponding to the phone number entered. 16. Enter a description in the H.323 ID box to identify the phone number. For this example, you could enter a description such as “Jerry’s Desk”. 17. Enter the Port IP Address of the MultiVOIP you are currently configuring in the IP Address box. 18. Click OK when you are finished. The Phone Directory Database dialog box displays with your second entry in the window.
MultiVOIP Quick Start Guide 19. Repeat this process for all channels and then click OK in the Phone Directory Database dialog box. Note: When entering multiple channels, you can also click Copy From in the Add/Edit Phone Entry, enter the phone number you want to copy, click OK in the COPY FROM dialog box. Change the information as needed, and click OK in the Add/Edit Phone Entry dialog box. 20. The following dialog box displays. Click OK to download setup. 21.
Configuring the MultiVOIP 23. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Off after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots. 24. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking the Install Manuals icon.
MultiVOIP Quick Start Guide Building a Proprietary Phonebook Directory To build your proprietary MultiVOIP 400/800 Phone Directory (in an H.323 environment without the GateKeeper option enabled), select the Proprietary Phonebook option, then configure the “Master” MultiVOIP 400/800 and then add the “Slave” MultiVOIP 400/800s (or other H.323 endpoints). Configuring the “Slave” MultiVOIP 400/800 is discussed later.
Configuring the MultiVOIP Note: The Slave Status button displays the Slave VOIP Status dialog box used for viewing phone number, IP address, status, and description of slave units. See “Configuring Your Slave MultiVOIP 400/800s” for details. 1. Click Add to begin building your phone directory database. The Add/Edit Phone Entry dialog box displays. 2.
MultiVOIP Quick Start Guide Note: Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is hunted and so on until a free line is found. For this example, assign the phone entry to HUNT GROUP #1. Once you have assigned this entry to a Hunt Group (or NO HUNT), you must enter the IP Address of the Master MultiVOIP 400/800 in the IP Address box (for example, 204.022.122.118). Note: The Port box becomes active as you begin to enter the IP Address.
Configuring the MultiVOIP 6. To configure Channel 2 on the Master MultiVOIP 400/800, click Add and the Add/Edit Phone Entry dialog box displays again. 7. Enter the phone number for the MultiVOIP 400/800 in the Station Information group Phone Number box. For example, 102. 8. Enter a description in the Description box for the remote MultiVOIP 400/800 phone number for Channel 2. For example, “New York Office 2.” Then, enter the voice channel number in the Voice Channel box.
MultiVOIP Quick Start Guide 9. In the Station Identification group, select HUNT GROUP #1 from the Hunt Group list, enter the New York Office 2’s IP Address (204.022.122.118), and accept the H.323 industry standard Port value (1720) used to communicate with other H.323 endpoints. 10. Click OK and you are returned to the Phone Directory Database dialog box which now includes the second number and related information in the Phone Number list.
Configuring the MultiVOIP 11. Add all other phone numbers (slave units and stand-alone units) to the Phone Directory database. To add Channel 1 of the Slave MultiVOIP 400/800, click Add. The Add/Edit Phone Entry dialog box displays again. 12. Enter the phone number for the “Slave” MultiVOIP 400/800 in the Phone Number box. For example, 201. 13. Click inside the Description box and enter a description for the remote MultiVOIP 400/800 phone number for Channel 1. For example, “London Office 1”. 14.
MultiVOIP Quick Start Guide 16. To add Channel 2 of the Slave MultiVOIP 400/800, click Add. The Add/Edit Phone Entry dialog box displays again. 17. Enter the phone number for the remote (Slave) MultiVOIP 400/800 in the Station Information group Phone Number box. For example, 202. 18. Enter a description for the remote MultiVOIP 400/800 phone number for Channel 2 in the Description box. For example, “London Office 2”. 19.
Configuring the MultiVOIP 20. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list. 21. To configure a stand-alone endpoint (for example, a PC with NetMeeting software), click Add and the Add/Edit Phone Entry dialog box displays again. 22. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number box. For example, 301.
MultiVOIP Quick Start Guide 23. Click inside the Description box and enter a description for the remote MultiVOIP 400/800 phone number. For example, “Human Resources Desk”. Note: Because the H.323 endpoint is not a MultiVOIP 400/ 800, the Phone Directory database ignores the Voice Channel entry. It does not matter what value is entered. 24. In the Station Identification group, select NO HUNT from the Hunt Group list. Enter the Human Resource Desk’s IP Address (for example, 202.198.100.04), and accept the H.
Configuring the MultiVOIP 26. When you have finished, click OK to download the setup configuration to the MultiVOIP 400/800. 27. The Checking MultiVOIP 400/800 dialog box displays. 28. Once the setup program receives a response from the MultiVOIP 400/800, the Writing Setup dialog box displays indicating that the setup configuration is being written to the MultiVOIP 400/800.
MultiVOIP Quick Start Guide 29. After the setup has been written to the MultiVOIP 400/800, the unit is rebooted. 30. Check to ensure that the BTG LED on the MultiVOIP 400/ 800 is Off after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots. 31. You are returned to the Multi-Tech Installation CD screen from which you can load the Acrobat Reader to your PC. This allows you to view and/or print the User Guide by clicking the Install Manuals icon.
Configuring the MultiVOIP At this time your master MultiVOIP 400/800 is configured. Proceed to the “Configuring Your Slave MultiVOIP 400/ 800s” section.
MultiVOIP Quick Start Guide Configuring Your Slave MultiVOIP 400/800s If the Proprietary Phone Book option is selected in the Phone Directory Database dialog box, you will need to configure all H.323 endpoints as “Slave” units. For example the MultiVOIP 400/800 at the company’s London office would need to be configured as a “Slave”. CAUTION: If you are installing a MultiVOIP 400/800 behind a firewall, the firewall must support H.323. Refer to your firewall user documentation to enable H.323 support. 1.
Configuring the MultiVOIP Select the Enable Diffserv check box to enable differentiated services on routers that support this service. This feature provides priority to voice packets so that they are not delayed because of large data files being downloaded. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking on the drop-down arrow. The Frame Type choices are TYPE_II and SNAP. 4.
MultiVOIP Quick Start Guide parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are using. Channel 1 displays by default on the Interface tab. To change the channel number, select the channel you want to configure from the Select Channel list. Feature options are enabled or unavailable according to the interface type that you select. The Inter Digit Time check box is available for all interface types.
Configuring the MultiVOIP FXS (Loop Start): If a station device such as an analog telephone, fax machine, or KTS (Key Telephone System) is connected to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will likely be the correct Interface option. FXS (Ground Start): If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation.
MultiVOIP Quick Start Guide Disconnect Tone Sequence options. For Disconnect Tone Sequence, you can select from the lists either one or two tones that will cause the line to be disconnected; the person hanging up a call must then hit the key or keys that will produce those tones. For Silence Detection, select One Way or Two Way, then set the timer for the number of seconds of silence before disconnect. Note that the default value of 15 seconds may be shorter than desired for your application.
Configuring the MultiVOIP 9. You can set up the input and output voice gain so that the volume can be increased or decreased. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP 400/800. Output gain modifies the level of the audio being output to the device attached to the voice channel. Make your selections from the Input and Output lists in the Voice Gain group.
MultiVOIP Quick Start Guide 10. To change the voice coder, the channel from the Select Channel list, then click Manual in the Coder group. To select the appropriate coder, select your new voice coder entry from the Selected Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling; otherwise, you will always get a busy signal. Note: If you allow the Coder to be selected automatically, enter the Max Bandwidth.
Configuring the MultiVOIP The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel. If echo cancellation is enabled, the MultiVOIP 400/800 will remove echo-delay which improves the quality of sound. The Forward Error Correction (FEC) check box defines whether forward error correction is enabled for this voice channel. The FEC feature allows some of the voice packets that were corrupted (or lost) to be recovered.
MultiVOIP Quick Start Guide the Auto Call group. Then enter the phone number of the remote MultiVOIP 400/800 in the Phone Number box. 14. The Automatic Disconnection group provides three options to be used singly or in combination. The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected.
Configuring the MultiVOIP between allowable minimum and maximum values. An Optimization Factor adjustment controls how quickly the length of the Jitter Buffer is increased when jitter increases on the network. The length of the jitter buffer directly effects the voice delay between MultiVOIP 400/800 gateways. The Minimum Jitter Value default setting is 150 milliseconds, the Maximum Jitter Value default setting is 300 milliseconds, and the Optimization Factor default setting is 7.
MultiVOIP Quick Start Guide 17. To change the Tone Pairs on the Regional tab, select your specific country or region from the Country/Region list. Note: If your country or region is not listed, click Custom to define it. The Tone Pairs group enables you to select/modify the parameters according to choice. Click OK when finished and proceed to step 6 to begin building your phone directory database. 18. From the Main menu, click Phone Book to display the Phone Directory Database dialog box.
Configuring the MultiVOIP Note: After you have enabled the Slave option, the Slave Status button is replaced by the Update button. Once your Phone Directory database has been established, you can click Update to refresh the entries in the Phone Directory Database window. 19. Enter the IP address (204.022.122.118) of the Master MultiVOIP 400/800 in the Master IP Address box and select the Send Status Report to Master check box. This established the New York office MultiVOIP 400/800 as the Master.
MultiVOIP Quick Start Guide 22. Select the Save Current Setup as User Default Configuration and click OK. The Writing Setup dialog box displays as the setup configuration is written to the MultiVOIP 400/800. After the setup is written to the MultiVOIP 400/800, it reboots. 23. Check that the BTG LED on the MultiVOIP 400/800 is off after the download is complete. This may take several minutes as the MultiVOIP 400/800 reboots. 24. You are returned to the Main menu.
Deploying the VOIP Network Deploying the VOIP Network For a proprietary phone directory database, the VOIP administrator can deploy the pre-configured slave MultiVOIP 400/800s to their remote sites. The remote site administrators need only connect power to the pre-configured MultiVOIP 400/ 800, connect the MultiVOIP 400/800 to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
MultiVOIP Quick Start Guide Voice/Fax Channel Connections 10BASET E&M FXO FXS E&M ETHERNET POWER FXS FXO Power Connection PSTN Ethernet Connection Figure 5. Remote Site Cable Connection 3. Connect a network cable to the ETHERNET 10BASET (RJ-45) connector on the back of your MultiVOIP 400/800. 4.
Deploying the VOIP Network 5. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 6. Turn on power to the MultiVOIP 400/800 by placing the ON/OFF switch on the back panel to the ON position. Wait for the BTG LED on the MultiVOIP 400/800 to go off before proceeding. This may take a couple of minutes. 7. At this time your VOIP network should be fully operational.
MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Warranty and Regulatory Information Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your MultiTech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Phone: (800) 972-2439 (USA and Canada) (763) 785-3500 (international and local) Internet: http://www.multitech.
82088202
