Standalone Voice/IP Gateway Model MVP400 Proprietary Mode Quick Start Guide
Quick Start Guide 82099351 Revision B MultiVOIP (Model MVP400) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2002, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Your MultiVOIP ............................................................... 6 Configure and Install your Host MultiVOIP ............................. 6 Configure your Client MultiVOIPs ........................................... 6 Deploy the VOIP Network .............................................
MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's new standalone Voice/IP Gateway which allows analog voice and fax communication over an IP network. The MultiVOIP model number is MVP400 and is a four-channel unit. Multi-Tech’s new voice/fax over IP gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only.
Introduction Related Documentation The MultiVOIP Quick Start Guide is intended to be used by a qualified VOIP Administrator (one that has both telephony and networking experience). This Quick Start Guide provides the necessary information for a qualified administrator to unpack, cable, load software, and configure the host and client units for proper operation. A detailed MultiVOIP User Guide is also provided on the system CD with your unit.
MultiVOIP Quick Start Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network. A general description of each phase is provided below, and detailed instructions follow throughout the rest of this section.
Introduction remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment. A full Phone Directory Database (supplied by the Host MultiVOIP) will be loaded into their unit within minutes of being connected and powered up. The final task of the VOIP Administrator is to develop the VOIP Dialing Directory based on the Phone Directory Database and the phone numbers of the interfacing telephone equipment. Now, a VOIP User can call any person on the VOIP network.
MultiVOIP Quick Start Guide Unpacking Your MultiVOIP www.multitech.com Remove all items from the box. Voice/Fax over IP Networks Figure 2. Unpacking Safety Warnings Caution Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect.
Cabling Cabling Your MultiVOIP Cabling your MultiVOIPinvolves connecting the host MultiVOIP to your LAN and telephone equipment. If you are connecting any Voice/Fax Channel to an E&M trunk other than type 2, perform the E&M Jumper Block Positioning procedure, which immediately follows the Cabling Procedure, before performing the Cabling Procedure. 1. Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 3.
MultiVOIP Quick Start Guide 3. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the other end of the cable to your network. 4. If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to your MultiVOIP, connect one end of an RJ11 phone cord to the Voice/Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device.
Cabling E&M Jumper Block Positioning Procedure A jumper block exists for each voice/fax channel. The jumper block is to the right of each set of channel jacks. The jumper block contains 8-pairs of pins. The jumper plug fits over three pairs of pins on the jumper block. The E&M type number is labeled on the pc board. The jumper plug needs to be centered on the E&M type number. Perform the following procedure to change E&M jumper position. 1. Ensure that power is removed from the MultiVOIP. 2.
MultiVOIP Quick Start Guide 8. If you are using a Magix 400 E&M Tie Card, connect the ground pin to the chassis ground screw as shown. MVP 400 Connection PIN NO.
Software Installation Configuring Your Host MultiVOIP The following software loading procedure does not provide every screen or option in the loading process. The assumption is that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP.
MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box displays, click the Install Software icon. 4. The Select Software dialog box is displayed. Select Proprietary Software option.
Software Installation 5. The Welcome dialog box displays. Click Next to continue. 6. Follow the on-screen instructions to install your MultiVOIP software. You may choose the Destination Location of your MultiVOIP software or you can choose to select the default destination by clicking Next.
MultiVOIP Quick Start Guide If you click Browse, you can choose from several folders. It is recommended to choose the default destination. 7. The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP. Select the COM port of your PC from the Select Port window. Click OK to continue. 8. The Setup Complete dialog displays. Click Finish to continue.
Software Installation 9. The following message displays: Click No to continue. 10. From the MultiVOIP Program Group, double click on Upgrade Software. Click Yes to continue. 11. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by clicking the drop down box. The Frame Type choices are TYPE_II and SNAP. 12. In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address, unique to your IP LAN.
MultiVOIP Quick Start Guide The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet. Click OK when you are finished. 13. The Channel Setup dialog box displays. The Channel Setup dialog boxes define the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are connecting to.
Software Installation If you are connecting a station device such as an analog telephone, a fax machine, or a Key Telephone System (KTS) to the Voice/Fax connector on the back of the unit, FXS (Loop Start) will most likely be the correct Interface option most of the time . If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation. If you are using an extension from your PBX, then choose the FXO option.
MultiVOIP Quick Start Guide in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again. This option is available for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface.
Software Installation 15. Repeat the above steps to configure the interface type for each voice/fax channel. The Voice/Fax tab displays the parameters for the voice coder, faxing, and DTMF gain. 16. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. 17.
MultiVOIP Quick Start Guide Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support. 18. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group.
Software Installation 21. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box. 22. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.
MultiVOIP Quick Start Guide 24. The following dialog box is displayed. Click OK. Each component is loaded in succession. 25. From the Program Group, double-click MultiVOIP Configuration. Click Phone Book. The Phone Directory Database dialog box displays. You will build your personalized MultiVOIP Phone Directory in the following steps. The MultiVOIP configured as a “Host” will contain the host database.
Software Installation Click Add to begin building your phone directory database. 26. The Add/Edit Phone Entry dialog displays. In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the Phone Number box (for example phone number 101). 27. The Description is optional, but can be useful in associating the channel to the extension. If you want, enter a description of your local phone number.
MultiVOIP Quick Start Guide example, 204.22.122.118. Then obtain the 12-digit Node ID# (0008005xxxxx) from the ID plate on the back panel of the MultiVOIP and enter this number in the Ethernet Node ID box. If the ID plate is missing or damaged, you can also Telnet to the MultiVOIP and, on the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu, then enter 3 for System Information where item 1 is the Ethernet Port Address you want to enter in the Ethernet Node ID box.
Software Installation 30. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description. 31. Click Add and the Add/Edit Phone Entry dialog box displays again. 32. Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box. For example, 201. 33. Enter a description for the remote MultiVOIP phone number for Channel 1 in the Description box.
MultiVOIP Quick Start Guide 35. Click OK and you are returned to the Phone Directory Database dialog box, which now includes the second number and related information in the Phone Number list. Note: If only Channel 1 is active, you must enter two phone numbers.
Software Installation MultiVOIP phone number for Channel 1, and the second number will be the remote MultiVOIP phone number for Channel 1. 36. When you have finished, click OK. You are returned to the Main menu, now click on Download Setup to write the new configuration to the MultiVOIP. 37. After the setup is written to the MultiVOIP, the unit is rebooted. 38. Verify that the BTG LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 39.
MultiVOIP Quick Start Guide Configuring Your Client MultiVOIPs The client MultiVOIPs can be another MVP 400, MVP 800, MVP200, or a MultiVOIP 100-series. If your client MultiVOIP is an MVP 400, perform the following software loading procedure. If your client MultiVOIP is an MVP 800, MVP200, or MVP100 series, connect your command port cable and power up the unit according to the cabling procedure in the approrpriate MultiVOIP Quick Start.
Software Installation Click Yes. 3. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, select the Frame Type from the Frame Type list. The Frame Type choices are TYPE_II and SNAP. 4. In the Ethernet group, enter the IP Address and IP Mask. In the Gateway Address, enter the gateway IP address for the client unit.
MultiVOIP Quick Start Guide 5. The Channel Setup dialog box displays. The Channel Setup dialog box defines the channel interface, voice coder, fax parameters, and regional telephone parameters for each channel. Configure each channel for the type of interface you are connecting to. To change the channel number, select the channel you want to configure from the Select Channel list . 6. The Interface group defaults to FXS (Loop Start).
Software Installation If the station device uses ground start, then choose the FXS (Ground Start) option. Refer to the device’s user documentation. If you are using an extension from your PBX, then choose the FXO option. Check with your in-house telephone personnel to verify connection type. If you are connecting to an E&M trunk on your PBX, select the E&M option. If the E&M interface is selected, the E&M Options group is enabled.
MultiVOIP Quick Start Guide for all interface types. In the Flash Timer box, enter the time, in milliseconds, for the duration of flash hook signals output on the FXO or FXS interface. To dedicate a local voice/fax channel to a remote voice/fax channel, (so you will not have to dial the remote channel) select the Auto Call Enable check box. Enter the phone number of the remote VOIP in the Phone Number box.
Software Installation 8. To change the voice coder, select the channel from the Select Channel list, then select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. 9.
MultiVOIP Quick Start Guide 10. The Fax group enables you to send and receive faxes on the selected voice/fax channel. You can select the maximum baud rate for faxes from the list in the Fax group. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. Note: After configuring a given channel, you can copy that channel’s configuration to any other channel by clicking Copy. Everything on the Voice/Fax tab will be copied to the other channel. 11.
Software Installation 13. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to also enter a password of up to 14 numeric characters in the Password box. 14. The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box. The default value of 180 seconds can be changed to any other value up to 65,535 (roughly 18.
MultiVOIP Quick Start Guide 16. The following dialog box displays. Click OK. Each component is loaded in succession. 17. From the Program Group, click MultiVOIP Configuration. Click Phone Book. The Phone Directory Database dialog box displays. 18. In the Database Type group, click the Client option. The Host IP Address box becomes active. 19. Enter the IP address of the host MultiVOIP in the Host IP Address box.
Software Installation 20. Click OK and you are returned to the main menu. 21. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog displays. 22. Select the Save Current Setup as User Default Configuration check box, then click OK. After the setup is written to the MultiVOIP, the unit reboots.
MultiVOIP Quick Start Guide 23. Check that the BTG LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 24. You are returned to the main menu. Your MultiVOIP is operational at this time. Repeat this prodedure for each of the client units. When all clients have been configured, proceed with deploying the VOIP network.
Software Installation Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the preconfigured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
MultiVOIP Quick Start Guide Remote Site Administrator 3. Unpack your MultiVOIP. 4. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Voice/Fax Channel Connections 10BASET E&M FXO FXS E&M POWER FXS FXO PSTN ETHERNET Power Connection Ethernet Connection Figure 4. Remote Site Cable Connection 5. Connect a network cable to the ETHERNET 10BASET connector on the back of your MultiVOIP. 6.
Software Installation trunk phone jack. Refer to the MultiVOIP User Guide for E&M pin assignments. 7. Repeat the above step to connect the remaining telephone equipment to each Voice/Fax Channel on your MultiVOIP. 8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a couple of minutes. At this time your VOIP network should be fully operational.
MultiVOIP Quick Start Guide Limited Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Warranty and Regulatory Information A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), a telephone number, and if the product is out of warranty, a check or purchase order for repair charges. Extended two-year overnight replacement agreements are available for selected products.
MultiVOIP Quick Start Guide Corporate Offices” sheet in this International Distributor Resource Kit. Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Out of Warranty Repair Costs Refer to Multi-Tech System's web site at http:// www.multitech.com for information about out of warranty repair costs.
Warranty and Regulatory Information FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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