User guide

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Chapter 9 - Warranty, Service, and Technical Support
Multi-Tech Systems, Inc. MultiVOIP User Guide
Technical Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this
unit, call 1-800-972-2439. Please fill out the MultiVOIP information (below), and have it
available when you call. If your MultiVOIP requires service, the tech support specialist will
guide you on how to send in your MultiVOIP (refer to the next section).
Contacting Technical Support
Country By Email By Telephone
France: [e-mail] +(33) 1-64 61 09 81
India: [e-mail] [phone]
U.K.: [e-mail] +(44) 118 959 7774
U.S. and Canada: [e-mail] [phone]
Rest of the World: [e-mail] +[phone]
Recording MultiVOIP Information
Please fill in the following information on your Multi-Tech MultiVOIP. This will help tech
support in answering your questions. The same information is requested on the Warranty
Registration Card.
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your MultiVOIP.
Please note status of your MultiVOIP including LED indicators, screen messages, diagnostic
test results, problems with a specific application, and so on. Use the space below to note the
MultiVOIP status:
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
About the Internet
If you prefer to receive technical support through the Internet, you can contact Tech Support
via email at the following address:
[e-mail]
Multi-Tech maintains a Web site at:
http://www.multitech.com