User guide

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Chapter 7 - Using the MultiVOIP Software
Multi-Tech Systems, Inc. MultiVOIP User Guide
Viewing Channel Totals
The Channel Totals dialog box displays Outgoing and Incoming calls with their Attempted
and Completed numbers for each channel on this MultiVOIP. The Total Connected Time for
the channel also displays.
Reports
A report of the contents of the Log Entries dialog box can be generated using the Windows
Notepad accessory and then printed from your local PC. The report is generated by entering
the To and From dates in the Report Generation dialog box and then clicking Generate.
This function provides a hard copy of the Log Entries dialog box.
Upgrade Procedures
Whenever you upgrade your version of the MultiVOIP software, you must first install the new
software on your PC. Then, download the Firmware, the Factory Defaults, and the Voice
Coders to upgrade the MultiVOIP.
Before starting the upgrade process, view the current configuration and write down important
data such as your IP address, phone book contents, and voice channel configurations. These
settings must be put back in place after the software has been upgraded.
Two utility programs included in the MultiVOIP software are to be used only after the unit has
been repaired or upgraded. They are Download Firmware and Download Voice Coders.
You can also use the Upgrade Software utility. This is recommended. This utility upgrades
the boot code, factory defaults, firmware, and voice coders in one step. After the files
download to the MultiVOIP, the unit reboots and is ready for use with upgraded firmware and
voice coders.
One-Step Upgrade
Click Start | Programs | MultiVOIP 100 v701C | Upgrade Software.
Click Yes. The download process begins.