Voice/FaxoverIPNetworks 100 Standalone Voice/IP Gateway Model MVP120 H.
Quick Start Guide MultiVOIP 100 (Model MVP120) PN 82060450 Revision A Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Installing Your MVP120 ................................................................. 6 Overview of the Installation and Configuration Process ......... 6 Deploying the VOIP Network .................................................. 7 Unpacking Your MultiVOIP ...................................................
MultiVOIP Quick Start Guide Introduction The MultiVOIP model MVP120 allows analog voice and fax communication over an IP network. Multi-Tech’s voice/fax gateway technology allows voice/fax communication to be transmitted, with no additional expense, over your existing IP network, which has traditionally been data-only. To access this free voice and fax communication, all you have to do is connect the MVP120 to your telephone equipment, and then to your existing Internet connection.
Introduction The MVP120 has one FXO voice/fax channel, a 10 Mbps Ethernet LAN interface, and a Command port for configuration. System management is provided through the Command port using bundled Windows® software which provides easy-to-use configuration menus and comprehensive online Help. Related Documentation The MVP120 Quick Start Guide is intended to be used by qualified systems administrators and network managers.
MultiVOIP Quick Start Guide Installing Your MVP120 This section covers the basic installation steps which include unpacking the MultiVOIP, connecting the cables, and configuring the MVP120. Overview of the Installation and Configuration Process The VOIP administrator must first install the MVP120 software and then configure each MVP120 for its specific function.
Introduction Deploying the VOIP Network The final phase of the installation is deployment of the network. When the remote MultiVOIPs are sent to their remote sites, the remote site administrators need only connect the units to their LAN and telephone equipment. A full Phone Directory Database Proprietary Phonebook, supplied by the Master MultiVOIP will be loaded into their units within minutes of being connected and powered up.
MultiVOIP Quick Start Guide Unpacking Your MultiVOIP www.multitech.com Remove all items from the box. (See Figure 2.) Voice/Fax over IP Networks MADE IN U.S .A U.S.A MADE IN Figure 2. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the circuit board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect.
Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves properly connecting the Power, Command Port, phone/PBX, and Ethernet. Figure 3 shows the back panel connectors and the associated cable connections. Cabling Procedure 1. Using the supplied cable, connect the power supply to a live AC outlet, then plug the power supply into the MVP120. F X O P S T N Power Connection Command Port Connection Hub Network Connection Figure 3.
MultiVOIP Quick Start Guide 2. Connect the MVP120 to a PC using the RJ-45 to DB9 (female) cable provided with your unit. Plug the RJ-45 end of the cable into the Command port of the MVP120 and connect the other end to the PC’s serial port (Figure 3). 3. Connect a network cable to the Ethernet 10Base-T connector on the back of the MVP120. Connect the other end of the cable to your network. 4.
Installing the Software Installing Your MVP120 Software These following installation procedures do not cover every screen or option; it is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation. Additional information on the MVP120 software is provided in the online Help. Note: The phonebook directory configuration process is different depending on whether or not you have an enabled H.323 Gatekeeper resident in your network.
MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not appear automatically, click My Computer, then right-click the CDROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD window displays, click the Install Software icon. 4. You will then be prompted to select your software: H.323 or Proprietary. Select H.323. 5. The Welcome/Setup dialog box displays. Press Enter or click Next to continue. 6.
Installing the Software You can either choose the Destination Location of your MVP120 software or select the default destination by clicking Next. If you click Browse, you can select a different destination folder for the MVP120 software. 7. In the Select Program Folder dialog box, select where you want the program file to be located. Verify the path and click Next to continue.
MultiVOIP Quick Start Guide 8. The Copying program files window displays, followed by the MVP120 Setup dialog box. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MVP120. From the Select Port list, select the COM port of your PC. Click OK to continue. 9. The Setup Complete dialog displays.
Configuring the MultiVOIP 10. The following message displays: Click Yes to continue. 11. The following message displays. Click Yes to continue. The IP Protocol Default Setup dialog box displays next (see page 16) as you continue configuring your MultiVOIP.
MultiVOIP Quick Start Guide Configuring Your MultiVOIP The following steps provide instructions for configuring your MVP120. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box. 1. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II.
Configuring the MultiVOIP Check with your in-house phone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Select the Regeneration option accordingly. The Inter Digit Time option defines the maximum amount of time between dialed digits that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits, the wrong number will be mapped and you will hear a rapid busy signal.
MultiVOIP Quick Start Guide 4. The Ring Count FXO box enables you to set the number of rings received on the FXO interface before answering the call. The default setting is 2 rings. Note: Zero (0) means no incoming calls will be answered. For FXO-to-FXO communications, you can enable a specific kind of FXO disconnect: Current Loss, Tone Detection, or Silence Detection. Check with your inhouse phone personnel to verify the type of disconnect to use.
Configuring the MultiVOIP 6. You can set up the input and output voice gain so that the volume can be increased or decreased. Input gain modifies the level of the audio coming into the voice channel before it is sent over the Internet to the remote MultiVOIP. Output gain modifies the level of the audio being output to the device attached to the voice channel. Make your selections from the Input and Output dropdown lists in the Voice Gain group.
MultiVOIP Quick Start Guide When receiving fax packets from a remote MultiVOIP, it is possible for individual packets to be delayed or received out of order due to traffic conditions on the network. To compensate for this effect, the MVP120 uses a Jitter Buffer. The Jitter Value box allows the MVP120 to wait a user-definable period of time, in milliseconds, for delayed or out of order fax packets. The range of allowable Jitter Values is 0 to 400 with a default of 400 milliseconds.
Configuring the MultiVOIP If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel number), click the Auto Call Enable option in the Auto Call group. Then enter the phone number of the remote channel in the Phone Number box. 11. The Automatic Disconnection group provides three options to be used singly or in combination.
MultiVOIP Quick Start Guide Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected. The default setting is 180 seconds. A call limit of three minutes may be too short for most configurations. Therefore, you may want to increase this default value. 12. You can set billing options for inbound and/or outbound calls by checking them in the Billing Options group and then entering the charge in cents per number of seconds. 13.
Configuring the MultiVOIP The Tone Pairs group enables you to select and modify the parameters. Click OK when finished. 15. The Phone Directory Database dialog box displays. This dialog box enables you to select either GateKeeper or Proprietary Phone Book as your type of phone book database.
MultiVOIP Quick Start Guide Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
Configuring the MultiVOIP 1. Enable the Gatekeeper option 2. If the GateKeeper network employs Fast Start, then accept the Use Fast Start option (default) in the Q.931 Parameters group. You may have to verify this with the GateKeeper administrator. If Use Fast Start option is selected, accept the Call Signaling Port default 1720. 3. Enter the Gatekeeper IP Address in the IP Address box of the RAS Parameters group. 4. Accept the default Port Number 1719.
MultiVOIP Quick Start Guide 8. Enter the Voice Channel number corresponding to the phone number entered. The MVP120 will always be 1. 9. Fill in the H.323 ID box with a description to identify the phone number. For this example, you could enter “New York Office.” 10. Enter the IP Address of the MultiVOIP you are currently configuring in the IP Address box. 11. Click OK when you are finished and the Phone Directory Database dialog box displays with your first entry.
Configuring the MultiVOIP 12. Click OK when you are finished. 13. Click OK to download setup. 14. The following dialog box displays. Click OK to download default setup. 15. After the setup has been written to the MVP120, the unit is rebooted. 16. Verify that the BOOT LED on the MVP120 is off after the download completes. This may take several minutes as the MVP120 reboots.
MultiVOIP Quick Start Guide Building a Proprietary Phonebook Directory 1. To build your proprietary Phone Directory (in an H.323 environment without the Gatekeeper option enabled), you will first need to select the Proprietary Phonebook option and then configure the “Master” MVP120 and then add the “Slave” MultiVOIPs (or other H.323 endpoints). Configuring the “Slave” MultiVOIPs is discussed later. The MultiVOIP, configured as Master, contains the proprietary phonebook database.
Configuring the MultiVOIP status, and description of slave units (See “Configuring Your Slave MVP120s” for details). Note: In the Q.931 Parameters group, Use Fast Start is checked for compatibility with other H.323 devices that support Fast Start capability. Click Add to begin building your phone directory database. The Add/Edit Phone Entry dialog box displays. Configuring Your Master MVP120 1.
MultiVOIP Quick Start Guide 3. The Station Identification group includes a Hunt Group list. This list enables you to indicate which Hunt Group you want the phone number to be associated with. Select the Hunt Group number from the Hunt Group drop down list box, or you can select NO HUNT if you do not want this entry to participate in hunting. Note: Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is called or hunted until a free line is found.
Configuring the MultiVOIP You have completed configuration of the Master MVP120. The voice channel you have set up is labeled Hunt Group #1. If a call from an H.323 endpoint (a MultiVOIP or a stand-alone H.323 endpoint) to Phone Number 101 is unable to be connected, it will automatically connect to the next available phone number in Hunt Group #1, such as Phone Number on a Slave MultiVOIP. 5. Add all other phone numbers (Slave units and stand-alone units) to the Phone Directory database.
MultiVOIP Quick Start Guide 9. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list. 10. To configure a stand-alone endpoint (for example, a PC with NetMeeting software), click Add and the Add/Edit Phone Entry dialog box displays again.
Configuring the MultiVOIP 11. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number box. For example, 301. 12. Click inside the Description box and enter a description for the remote NetMeeting. For example, “Human Resources Desk”. Note: Because the H.323 endpoint is not a MVP120, the Phone Directory database ignores the Voice Channel entry. It does not matter what value is entered. 13.
MultiVOIP Quick Start Guide 15. When you have finished, click OK to download the default setup. 16. Click OK. After the setup is written to the MVP120, the unit reboots. 17. Check to ensure that the BOOT LED on the MVP120 is off after the download is complete. This may take several minutes as the MVP120 reboots. At this time your master MVP120 is configured. Proceed to the “Configuring Your Slave MVP120s” section.
Configuring MultiVOIP Slaves Configuring Your Slave MVP120s If the Proprietary Phonebook option on the Phone Directory Database dialog box was enabled, then you will need to configure all remote H.323 endpoints as “Slave” units. For example, the MVP120 at the company’s subsidiary office in London would need to be configured as a “Slave”. CAUTION: If you are installing a MVP120 behind a Firewall, the Firewall must support H.323. Refer to your Firewall user documentation to enable H.323 support. 1.
MultiVOIP Quick Start Guide Select the Enable Diffserv check box if you have routers that support Diffserv (sometimes called IP Precedence). This feature gives priority to voice packets so they are not delayed because of large data files being downloaded. The default Frame Type is TYPE_II. If this does not match your IP network, select the Frame Type from the Frame Type list. The Frame Type choices are TYPE_II and SNAP. 4. In the Port Address group, enter the IP Address and IP Mask.
Configuring MultiVOIP Slaves channel interface, voice/fax parameters, Billing/Misc parameters, and regional telephone parameters for the channel. Feature options are enabled or disabled according to the interface type. The Inter Digit Time option defines the maximum amount of time that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits, and the wrong numbers are mapped, you will hear a rapid busy signal.
MultiVOIP Quick Start Guide The Message Waiting Light check box must be selected on the originating and answering voice channel. This enables the number dialed to connect you to the appropriate voice channel, then output that number on the voice channel. For FXO-to-FXO communications, you can enable a specific kind of FXO disconnect: Current Loss, Tone Detection, or Silence Detection. Check with your inhouse phone personnel to verify the type of disconnect to use.
Configuring MultiVOIP Slaves 8. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP. Output gain modifies the level of the audio being output to the device attached to the voice channel. Make your selections from the Input and Output lists in the Voice Gain group. The valid range is +31dB to –31dB with a recommended/default value of 0.
MultiVOIP Quick Start Guide Note: If the Automatic Coder is selected, enter the bandwidth in the Max Bandwidth from the list. Check with your VOIP administrator to determine how much bandwidth is available. 10. The Fax group enables you to send/receive faxes. You can set the maximum baud rate for faxes and the fax volume in the two lists and change the jitter value in milliseconds.
Configuring MultiVOIP Slaves The Forward Error Correction (FEC) option defines whether forward error correction is enabled for the voice channel. The FEC feature allows some of the voice packets that were corrupted or lost to be recovered. FEC adds an additional 50% overhead to the total network bandwidth consumed by the voice channel. The Billing/Misc tab displays the parameters for auto call, automatic disconnection, billing options and dynamic jitter buffer. 12.
MultiVOIP Quick Start Guide The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. Jitter is the inter-arrival packet deviation (phase shift of digital pulses) over the transmission medium that causes voice breakup which can be particularly disruptive to voice communications. The default setting is 20 milliseconds. A higher value means that the voice transmission will be more accepting of jitter.
Configuring MultiVOIP Slaves The Minimum Jitter Value default setting is 150 milliseconds, the Maximum Jitter Value default setting is 300 milliseconds, and the Optimization Factor default setting is 7. If your country/region is not the default USA, click the Regional tab and proceed to step 17. 16. To change the Tone Pairs on the Regional tab, click the Country/Region down arrow and highlight your specific country or region. Note: If your country or region is not listed, click Custom to define it.
MultiVOIP Quick Start Guide Make certain the Proprietary Phonebook option is enabled and in the Database Type group, select the Slave option. The Master IP Address box becomes active. Note: After you have enabled the Slave option, the Slave Status button is replaced by the Update button. Once your Phone Directory database has been created, you can click this button to refresh the entries in the Phone Directory Database window. 18. Enter the IP address (204.022.122.
Deploying the VOIP Network 20. Click Download Setup to write the new configuration to the slave unit. The Save Setup dialog box displays. 21. Select the Save Current Setup as User Default Configuration check box and click OK. The setup configuration is written to the MVP120. After the setup is written to the MVP120, it reboots. 22. Check that the Boot LED on the MVP120 is off after the download is complete. This may take several minutes as the MVP120 reboots. 23. You are returned to the Main menu.
MultiVOIP Quick Start Guide With the Gatekeeper option enabled on the Phone Directory Database dialog box, all MVP120s are configured as “Gatekeeper” and cannot be downloaded. In this case, each MVP120 Phone Book will be programmed with phone numbers for its own channel. This phone number is registered with the H.323 Gatekeeper (See the “Registering with a Gatekeeper Phone Directory” section discussed earlier.) Remote Site Administrator The following steps are for MVP120 H.323 endpoints. For nonMVP120 H.
Warranty and Regulatory Information 3. The phone port is used to connect to an FXO device. Connect an RJ-11 cable from the pnone connector to a PBX analog port or a phone line from the phone company. 4. Turn on power to the MVP120 by placing the ON/OFF switch on the right side panel to the ON position. Wait for the BOOT LED on the MVP120 to go off before proceeding. This may take a couple of minutes. 5. At this time your VOIP network should be fully operational. Dial one of the sites in your network.
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