Standalone Voice/IP Gateway Model MVP120 Proprietary Mode Quick Start Guide
Quick Start Guide PN 82060550 Revision A MultiVOIP 100 Model MVP120 Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2001, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Introduction ................................................................................... 4 Related Documentation ................................................................. 5 Overview ....................................................................................... 6 Unpacking Your MultiVOIP ............................................................ 8 Safety Warnings ............................................................................ 8 Cabling Your MultiVOIP .........
MultiVOIP Quick Start Guide Introduction The MultiVOIP model MVP120 enables FXO-only analog voice and fax communication over an IP network. Multi-Tech’s new voice/fax gateway technology allows voice and fax communication to ride, with no additional expense, over your existing IP network, which has traditionally been data-only. To access this free voice and fax communication, all you have to do is connect the MultiVOIP to your telephone equipment, and then to your existing Internet connection.
Introduction Related Documentation The MVP120 Quick Start Guide is intended to be used by qualified systems administrators and network managers. This quick start guide provides the necessary information for a qualified person to unpack, cable, load software, and configure the unit for proper operation. A detailed MVP120 User Guide is also provided on the system CD with your unit and provides in-depth information on the features and functionality of Multi-Tech’s MultiVOIP.
MultiVOIP Quick Start Guide Overview Install Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the included management software (MultiVOIP Configuration). The recommended installation process includes three phases that, when completed, result in a fully functional Voice Over IP network.
Introduction Deploy the VOIP Network The final phase of the installation is deployment of the network. Through the first two phases, the VOIP administrator controls configuration, so when the Client MultiVOIPs are sent to their remote sites, the remote site administrators need only to connect the units to their LAN and telephone equipment. A full Phone Directory Database (supplied by the Host MultiVOIP) will be loaded into their unit within minutes of being connected and turned on.
MultiVOIP Quick Start Guide Unpacking Your MultiVOIP Remove all items from the box (See Figure 2). Figure 2. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the voice/fax channel board provides backup power for the time keeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect.
Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper connections for power, the command port, the FXO/PBX or PSTN system, and the Internet. Figure 3 shows the back panel connectors and the associated cable connections. The following procedure details the steps necessary for cabling your MultiVOIP. 1. Connect the power supply to a live AC outlet, and then connect it to the MultiVOIP as shown in Figure 3. Figure 3.
MultiVOIP Quick Start Guide 2. Connect the MultiVOIP to a PC using the RJ-45 to DB9 (female) cable provided with your unit. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and connect the other end to the PC serial port you are using. See Figure 3. 3. Connect a network cable to the Ethernet connector on the back of the MultiVOIP. Connect the other end of the cable to your network. 4.
Software Installation Software Installation This section covers software installation. Additional information on the MultiVOIP software is provided in the User Guide supplied with your MultiVOIP. Note: If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. 900 Signaling Information 5004 RTP Packets 5000 Status Information 5005 RTCP Packets Refer to your firewall user documentation to enter and open these ports. 1.
MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not appear automatically, click My Computer, then right-click the CDROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD window displays, click the Install Software icon. 3a. Click Install Software. 3b. Check Proprietary, and then click OK. 4. The MultiVOIP Welcome window displays. Press Enter or click Next to continue.
Software Installation 5. Follow the on-screen instructions to install your MultiVOIP software. You can either choose the Destination Location of your MVP120 software or select the default destination by clicking Next. If you click Browse, you can select a different destination folder for the MVP120 software.
MultiVOIP Quick Start Guide 6. The Setup dialog box enables you to select the COM port of your PC that is connected to the Command port of the MVP120. From the Select Port list, select the COM port of your PC. Click OK to continue. 7. The Setup Complete dialog displays. Click Finish.
Software Installation 8. The following message displays. Click No to continue. 9. In the Program group, double-click Upgrade Software. This loads the Proprietary software. 10. The following message displays. Click Yes to continue. 11. The IP Protocol Default Setup dialog box displays next (see page 16) as you continue configuring your MultiVOIP.
MultiVOIP Quick Start Guide Configuring the Host MultiVOIP The following steps provide instructions for configuring your MVP120. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. 12. The IP Protocol Default Setup dialog box displays. The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by selecting SNAP from the Frame Type list. The available Frame Type choices are TYPE_II and SNAP. 13.
Configuring the Host MultiVOIP 15. Check with your in-house phone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Select the Regeneration option accordingly. In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone number. The default number is 5. In the Inter Digit Time option defines the maximum amount of time between dialed digits that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database.
MultiVOIP Quick Start Guide For FXO-to-FXO communications, you can enable a specific FXO Disconnect: Fix Current Loss, Tone Detection, or Silence Detection. Check with your inhouse phone personnel to verify the type of disconnect to use. If Current Loss is checked, the VOIP will hangup when it detects a loss of current on the FXO/phone port. For Tone Detection, select from the drop down list box one or two tones that will cause the line to disconnect.
Configuring the Host MultiVOIP To change the voice coder, select the new voice coder entry from the Voice Coder list. If you change the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will get a busy signal. Note: If Automatic Coder is selected, enter the bandwidth in the Max Bandwidth box. Check with your Network Administrator to determine available bandwidth.
MultiVOIP Quick Start Guide 17. The Fax group enables you to select the maximum baud rate for faxes and adjust the fax volume. If you do not plan to send or receive faxes on a given voice/fax channel, you can disable faxes in the Fax group. 18. The Miscellaneous group lets you set voice/fax advanced features by clicking (checking) Silence Compression, Echo Cancellation, or Forward Error Correction. The Silence Compression option defines whether silence compression is enabled for the voice channel.
Configuring the Host MultiVOIP 19. The Billing/Security tab displays the parameters for billing options, call authentication, and automatic disconnection. 20. You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds. 21. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel.
MultiVOIP Quick Start Guide 23. Click the Regional Tab to change the Tone Pairs and to select your country/region from the Country/Region list. The Tone Pairs group enables you to select and modify the parameters. Click OK when finished. Click OK. The upgrade takes several minutes to complete. 24. From the Program group, double-click MultiVOIP Configuration. Click Phone Book. The Phone Directory Database dialog box displays. You will build your personalized MultiVOIP Phone Directory in the following steps.
Configuring the Host MultiVOIP Click Add to begin building your phone directory database. 25. The Add/Edit Phone Entry dialog box displays.
MultiVOIP Quick Start Guide In the Station Information group, enter the unique phone number of the local device connected to Channel 1 in the Phone Number box. For example phone number 101. 26. The Description is optional, but can be useful in associating the channel to the extension. 27. Enter the Voice Channel number corresponding to the phone number entered. 28.
Configuring the Host MultiVOIP 30. Click OK and you are returned to the Phone Directory Database dialog box, which now includes phone number 101 with its IP address, channel number, and description.
MultiVOIP Quick Start Guide 31. Click Add and the Add/Edit Phone Entry dialog box displays again. 32. Enter the phone number for the remote MultiVOIP in the Station Information group Phone Number box. For example, 102. 33. Enter a description for the remote MultiVOIP phone number in the Description box. Note: If the remote MultiVOIP is located behind a proxy server that uses a dynamically assigned IP address, select Dynamic (disabling Static IP Address) and leave the IP Address box blank.
Configuring the Host MultiVOIP 36. When you have finished, click OK. On the Main menu, click Download Setup. 37. The Save Setup dialog box displays. Click OK to proceed.
MultiVOIP Quick Start Guide 38. After the setup is written to the MultiVOIP, the unit is rebooted. 39. Verify that the BOOT LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. Note: If the Ethernet connection is not active, none of the LEDs will be on after booting. This unit does not have a Power LED. 40. You are returned to your MultiVOIP folder which is open and visible on your desktop. At this time, your host MultiVOIP is configured.
Configuring the Client MultiVOIPs Configuring the Client MultiVOIPs If you are installing a MultiVOIP behind a firewall, you need to add the following UDP ports to your firewall. 900 Signaling Information 5000 Status Information 5004 RTP Packets 5005 RTCP Packets Refer to your firewall user documentation to enter and open these ports. 1. Disconnect the PC from the command port of the Host MultiVOIP and connect it to the command port on the Client MultiVOIP. 2.
MultiVOIP Quick Start Guide 4. In the Port Address group, enter the IP Address and IP Mask. In the Gateway Address group, enter the gateway IP address for the client unit. The IP address is your unique LAN IP address, and the Gateway address is the IP address of the device connected to the Internet/Intranet. Click OK when you are finished. The Channel Setup dialog box displays. 5.
Configuring the Client MultiVOIPs In the Max Dial Digits box, enter the maximum number of digits allowed when dialing a phone number. The default setting is 5. In the Inter Digit Time box, enter the maximum amount of time between dialed digits in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database. If too much time elapses between digits and the wrong numbers are mapped, you hear a rapid busy signal. If this happens, hang up and dial again.
MultiVOIP Quick Start Guide To change the voice coder, select the new voice coder entry from the Voice Coder list. If you changed the voice coder, ensure that the same voice coder is used on the voice/fax channel you are calling. Otherwise, you will always get a busy signal. Note: If Automatic Coder is selected, enter the bandwidth in the Max Bandwidth box. Check with your Network Administrator to determine available bandwidth. 8.
Configuring the Client MultiVOIPs 10. You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds. 11. The Call Authentication option enables password protection for outbound and inbound calls on the selected voice/fax channel. If you enable password protection on inbound or outbound calls, you need to enter a password of up to 14 numeric characters in the Password box. 12.
MultiVOIP Quick Start Guide The Tone Pairs group parameters change per your selections. Click OK. The following dialog box displays. 14. Click OK. After the download is completed, click Start | Programs | MultiVOIP | MultiVOIP Configuration. On the main menu, click Phone Book to display the Phone Directory Database dialog box.
Configuring the Client MultiVOIPs . xobxob In the Database Type group, click the Client option. The Host IP Address box becomes active 15. Enter the IP address of the host MultiVOIP in the Host IP Address box. 16. Click OK and you are returned to the main menu.
MultiVOIP Quick Start Guide 17. Click Download Setup to write the new configuration to the client unit. The Save Setup dialog box displays. 18. Select the Save Current Setup as User Default Configuration check box and click OK. After the setup is written to the MultiVOIP, the unit reboots. 19. Verify that the Boot LED on the MultiVOIP is off after the download is complete. This may take several minutes as the MultiVOIP reboots. 20. You are returned to the main menu.
Deploying the VOIP Network Deploying the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites. The remote site administrators need only connect power to the preconfigured MultiVOIP, connect it to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded. Perform the following procedure to deploy your VOIP network.
MultiVOIP Quick Start Guide Remote Site Administrator 1. Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP. Figure 4. Remote Site Cable Connection 2. Connect a network cable to the ETHERNET 10Base-T (RJ-45) connector on the back of your MultiVOIP. 3. If you are connecting to a PSTN or PBX/FXO port, connect one end of an RJ-11 cable to the Phone connector on the back of the MultiVOIP and the other end to the PSTN or PBX/FXO port. 4.
Warranty and Regulatory Information Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
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