MultiModem® ZBA MT9234ZBA-Series MT9234ZBA MT9234ZBA-V User Guide
Copyright and Technical Support MultiModem ZBA User Guide Models: MT9234ZBA, MT9234ZBA-V PN S000387, Version J Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2015, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Contents Contents Chapter 1 – Introduction ...........................................................................................................................6 AT Commands Information ..................................................................................................................................... 6 Technical Specifications .........................................................................................................................................
Contents Turning Callback Security On and Off ................................................................................................................ 19 Setting Callback Security Message Parity ......................................................................................................... 20 Assigning Callback Passwords and Phone Numbers ..................................................................................... 20 Calling Procedures .............................................
Contents Japan Requirements .............................................................................................................................................. 37 Thailand Approval .................................................................................................................................................. 37 Korea Class B Statement ......................................................................................................................................
The MultiModem® ZBA business modem supports remote configuration for centralized setup and control, as well as callback security making it the modem of choice for business applications. The V.92/56K models support out of band management, as well as increased upload speeds for quicker connect times, and V.34/33.6K fax and Error Correction Mode. In addition, the globally approved MultiModem ZBA business modems are approved for use in many countries around the world.
Chapter 1 – Introduction Transmit Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Interface Connectors Cables Diagnostics Indicators Speaker Operating Temperature Power Requirements Power Consumption Approvals -12 dBm (Euro/NAM) – varies by country/region setting ±0.01% -43 dBm under worst-case conditions 43 dB TIA/EIA RS-232C/ITU-T V.24/V.28 DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack Country-specific telephone; power cables; serial cable.
Before You Begin Before you install the modem, download the following from www.multitech.com/support.go: ● ● From the Drivers page, the driver for your model and operating system. From the Software page, the Global Wizard. Analog Telecom Safety Warnings Before servicing, disconnect this product from its power source and telephone network. Also: ● Never install telephone wiring during a lightning storm.
Chapter 2 – Installing the Modem Changing the Internal Jumpers This step is required only if: ● You intend to use the modem on a leased line. ● You intend to add a monophonic external speaker to your modem with the voice option. No changes are needed for stereo. This will require you to open the modem and move one or more jumpers on the modem’s printed circuit board. Warning: The following procedure must be performed by authorized service personnel.
Chapter 2 – Installing the Modem Note: The Speaker Mode jumper is for a modem with the voice option Changing the Dial-Up/Leased-Line Jumper As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a phone number to connect to another modem. To use the modem on a leased line, you must change jumper J2 to select leased line operation, and J3 to select whether it will be the originating or the answering modem.
Chapter 2 – Installing the Modem Connections - No Voice Connections With Voice Connecting the Modem to Your PC Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector on your computer, such as COM1 or COM2. Connecting the Modem to the Telephone Line Plug one end of the modular telephone cable into the modem’s LINE jack and the other end into a standard phone wall jack. Important: The LINE jack is not interchangeable with the PHONE jack.
Chapter 2 – Installing the Modem Connect Speakers (Voice Option) For speakerphone or voice mail applications, use a 1/8-inch plug male-to-male stereo patch cord to connect the SPKR jack on the side of the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. The stereo male-to-male patch cord can be purchased at a local PC retail store. If you do not have a sound card, you can plug an unamplified speaker directly into the SPKR jack.
Chapter 2 – Installing the Modem 6. If you are unable to access the modem after installation, turn the modem’s power off, then back on. For some configurations, before the modem can communicate through the COM port, you need to turn the power off then back on. Configuring the Modem for Your Country or Region Different countries have different requirements for how modems must function.
Chapter 2 – Installing the Modem Using AT Commands to Configure Your Modem Non-Windows users can configure the modem using AT commands. You must enter these commands in your communication program’s terminal window. 1. Run your favorite communication program and open the program’s terminal window. 2. To configure the modem for a specific country/region, type AT%T19,0,nn, where nn is the country/region code in hexadecimal notation. 3. Click Enter. The message OK displays. 4.
Front Panel Overview The LED indicators on the front panel indicate status, configuration, and activity: TD – Transmit Data. Flashes when the modem is transmitting data to another modem. RD – Receive Data. Flashes when the modem is receiving data. CD – Carrier Detect. Lights when the modem detects a valid carrier signal from another modem. It is on when the modem is communicating with the other modem, and off when the link is broken. OH – Off-Hook.
Chapter 3 – Operation Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.
Remote configuration is a network management tool that allows you to configure MultiModem ZBA units anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps can be used when the connection is established by the local or the remote modem.
Chapter 4 – Remote Configuration Changing the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely. Caution: If you do this remotely, you won’t be able to change it back remotely. 1.
This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long-distance costs. When callback security is enabled, all callers are requested to enter a password. If a valid password is received, the modem hangs up and returns the call by dialing a phone number that is stored with the password. The person being called back must then enter the password a second time to establish a connection.
Chapter 5 – Callback Security 3. Type one of the following commands: ● To turn off callback security: Type AT#CBS0 and press Enter. Callers no longer need a password to connect to the modem, the modem is unable to call them back, and the stored dialing command locations 0–3 become available. ● To turn on both local and remote callback security: Type AT#CBS1. Press Enter.
Chapter 5 – Callback Security 7. To store a callback phone number in the first memory location, type AT&Z0=[+][-]ATxxxxxxxx[,???], where xxxxxxxx is the dialing string. Press Enter. The phone number must be preceded by DT for tone dialing or DP for pulse dialing. The dialing string can also include other AT commands. Example: AT&Z0=+-ATM0DT5551212. Up to 35 characters can be used. The +, -, and ??? characters are optional: + Number entry.
Chapter 5 – Callback Security Number-Entry Callback Mobile callers should use this procedure when calling from a phone number different from that stored with the password. The password that is used must be set up for optional number-entry callback. 1. Using a data communications program such as HyperTerminal, dial the number of the callback modem. 2. When the connection is established, the callback modem responds with the following message: Password> 3.
Chapter 5 – Callback Security 8. If the password is valid, the following message appears, and the modems establish a working connection: OK Connecting Direct Connection Use this procedure when you want to connect without first being called back. The password that you use must be set up for an optional direct connection. 1. Using a data communications program such as HyperTerminal, dial the number of the callback modem. 2.
Chapter 5 – Callback Security Callback Security Commands The AT Commands related to Callback Security are included in the AT Commands Reference guide. You can download this guide from the Multi-Tech website. Callback Assignments Form Location Password Telephone Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 34 25 26 27 28 29 24 Multi-Tech Systems, Inc.
Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: ● ● ● ● ● ● ● ● ● ● None of the LEDs light when the modem is on. The modem does not respond to commands.
Chapter 6 – Troubleshooting ● ● ● ● ● ● ● ● Make sure you are in terminal mode in your data communication program, then type AT and press Enter. If you get an OK response from your modem, your connections are good and the problem likely is in the connection setup in your communication software. If you don’t get an OK, the problem may still be in the communication software. Make sure you have done whatever is necessary in your software to make a port connection.
Chapter 6 – Troubleshooting ● and might treat it as an error. Check your PBX manual to see if you can change the internal dial tone. If you can’t, change your modem’s initialization string to replace X4 with X3, which will cause the modem to ignore dial tones. If the modem reports BUSY, the other number might be busy, in which case you should try again later. However, it might indicate that you have failed to add a 9, the prefix to the phone number if you must dial 9 for an outside line.
Chapter 6 – Troubleshooting ● Commands Reference Guide. For information on changing the modem’s default configuration, refer to the &D command in the AT Commands Reference Guide. Autoanswer might be disabled. Turn on autoanswer in your communications program or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your modem in terminal mode. File Transfer Is Slower Than It Should Be ● ● ● ● ● ● If you are using a slow transfer protocol, such as Xmodem, try Zmodem or Ymodem/G instead.
Chapter 6 – Troubleshooting The Modem Doesn’t Work with Caller ID ● ● Caller ID information is transmitted between the first and second rings, so if autoanswer is turned off (S0=0) or if the modem is set to answer after only one ring (S0=1), the modem will not receive Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2). Make sure that you have Caller ID service from your telephone company.
Your modem is controlled by firmware, which is stored in flash memory. Firmware is nonvolatile; it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added. Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.
Appendix A – Upgrading the Modem’s Firmware 1. If you are not already at the MultiModem ZBA Firmware page of the Multi-Tech Web site, follow the procedure in “Identifying the Current Firmware Version.” 2. Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk. 3. In the same section of the Web page, click the Flash Wizard utility for your operating system to download it, and save it in the same folder. Extracting the Upgrade Files 1.
Appendix A – Upgrading the Modem’s Firmware Caution: Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable. Wait for the Next button to become active before proceeding. 5. When the flash upgrade is complete, the message Programming Complete appears. Click Next to continue. 6. The Results dialog box appears next. Click Finish to exit Flash Wizard. Restoring Your Parameters Your modem has been updated.
47 CFR Part 15 Regulation Class B Devices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix B – Regulatory Compliance 5. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. 6. If trouble is experienced with this equipment, please contact Multi-Tech Systems, Inc. at the address shown below for details of how to have the repairs made.
Appendix B – Regulatory Compliance indique que les spécifications techniques d'Industrie Canada ont été respectées. Il n’implique pas qu’Industrie Canada a approuvé le matériel. Avis: L'IES assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique.
Appendix B – Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become noncompliant. New Zealand Telecom Warning Notice 1.
Appendix B – Regulatory Compliance For automatically answered incoming calls: ● The equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing. 8. For correct operation, total of the RN’s of all devices connected to a single line at any time should not exceed 5. Russian Statement MT9234ZBA is Russia approved, Declaration of Conformity # Д-ТФ-0752 valid till 23.01.2018 (for MT9234ZBA).
Appendix B – Regulatory Compliance Brazil Special Cable – for MT9234ZBA model only Attention: A special phone cable is required for regulatory compliance. Um cabo especial para telefone é requerido para a conformidade regulatória. China Requirements The following notice applies to modems sold in mainland China: Translation: Only applicable in mainland China Only use at altitude 2000M or lower area Only use in non-tropical locations 38 Multi-Tech Systems, Inc.
Waste Electrical and Electronic Equipment Statement July, 2005 The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take-back electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix C – Environmental Information REACH Statement Registration of Substances: After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”. In light of the definition in § 7.
Appendix C – Environmental Information Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc.
Appendix C – Environmental Information Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
Appendix C – Environmental Information Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污 染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc.
This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
Appendix D – Installing a Modem under Linux Using the Modem to Call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that your Internet Service Provider (ISP) assigns the Domain Name Service (DNS) and Internet Protocol (IP) addresses. 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select Dialup Configuration Tool. 4. Select Add, and then click Next. 5.
This appendix describes how to set up routers. The router's console port, for example on a Cisco router, is an asynchronous serial port configured as data communications equipment (DCE). Configuring the Modem for your Country or Region Configure the modem defaults to match the requirements of the country/region in which it will be used. For information on how to do this, see “Error! Reference source not found.“ in Chapter 2.
Appendix E – Using Out of Band Management Assigning Callback Passwords To store a callback password for the first callback memory location: 1. Type AT#CBN0=xxxxxxxx where xxxxxxxx is the first password. The password must be unique, must be 6 to 10 characters in length and case-sensitive, and must not contain a + or - character. 2. Press Enter. 3. To store a callback password for the second callback memory location, type AT#CBN1=xxxxxxxx. where xxxxxxxx is the second password. 4. Press Enter.
Appendix E – Using Out of Band Management Console Port Final Setup To complete setup: ● Send the following command string to the modem connected to the console port of the Cisco router: AT%R1&W0 The %R1 command sets E0, Q1, &D0, &K0, $SB9600, and %S1: ● E0 Turns command echo off Q1 Turns result codes off &D0 Ignores DTR from the DTE &K0 Selects no flow control $SB9600 Sets the serial baud rate to 9600 bps. %S1 Disables command mode at all serial speeds except 115200 bps.
Appendix E – Using Out of Band Management Remote Configuration Configuring the modem results in core settings that allow the modem to function properly on the console port of the Cisco router. You can use commands described in this section to remotely call into the MT9234ZBA attached to the console port with another modem. Note: Setting country/region configuration and turning on callback security cannot be done remotely.
Index A AT commands &W ..............................................................................17 O 17, 18 AT Commands ...................................................................6 Autoanswer.....................................................................27 C Call Waiting .....................................................................27 Callback Security .............................................................19 Caller ID........................................................
Self-Test.......................................................................25 Troubleshooting ..............................................................25 U W Waste Electrical and Electronic Equipment WEEE Statement ................................................................... 39 WEEE Directive ............................................................... 39 Upgrading the Modem’s Firmware .................................30 Using Out of Band Management ...................................
