User manual

5.6.2 Actual Progress

The Actual Progress area of the Status tab displays:

• The number of phone calls completed

• Elapsed time spent sweeping. This measures only time spent sweeping, not the total time elapsed

since the Start button was clicked.

5.6.3 Modem Status

The bottom of the Status tab displays information about what the modems are currently doing. For

example, your modems may be

• Idle. “Modem Idle” simply means the PhoneSweep is not dialing, and does not indicate that the

program is not responding.

• Dialing a remote phone number. If the modem is dialing, the number that is being dialed will

appear next to the “Dialing” message.

• Trying to identify a computer system attached to a remote modem.

• Guessing a username/password combination.

• Hanging up.

5.6.4 Why might a modem become “disabled”?

If any modem is not selected on the Modem sub-tab, there will be two dashes next to that modem’s

number.

If a modem's Activity changes to “Disabled,” one of the following may be true:

• The modem may not be powered on.

• The modem may not be receiving a dial tone. Make sure that your modems are plugged into a

working phone line, and that modems requiring an analog phone line have such a line. Also

determine if anyone may have called into the line.

PhoneSweep may be unable to communicate with the modem. Check the list of Error Messages for the

Status tab on page 130 for help diagnosing possible problems. PhoneSweep counts communications

errors with each modem. After several errors in succession from a modem, PhoneSweep will disable it.

Stopping and starting the sweep will clear the error count and PhoneSweep will try to use the modem

again. If the modem continues to receive errors, have your phone system technician check the line and the

PBX. The History tab may provide more information about errors that have disabled a modem. Click on

the History tab for more detailed information on a specific modem’s errors.

If a modem appears hung or disabled and you want to reactivate it, try using the Reset Modem option by

right-clicking on the modem. This option is available on the Status and Modems tabs.

The display on the Results tab also continuously updates as the sweep progresses.

5.7 Monitoring Recent Events: The History Tab

The History tab displays the 250 most recent calls and their results. The History tab is updated in real-

time as PhoneSweep dials numbers during a sweep. You can clear and freeze the real-time display as

needed.