User manual

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10.3.5 Numbers that report “VOICE”..........................................................................101
10.3.6 Fax machine issues............................................................................................101
10.3.7 Incorrectly configured software ........................................................................101
10.3.8 Numbers that consistently time out...................................................................101
10.3.9 Default passwords .............................................................................................102
10.3.10 Second dial tones...............................................................................................102
10.3.11 Numbers that are always busy...........................................................................102
10.4 Mis-identifications ......................................................................................................102
10.4.1 Fax machines known to generate mis-identifications .......................................102
10.4.2 Situations that may generate false Penetration results ......................................103
10.4.3 Other situations that generate mis-Identifications.............................................103
11 Customizing PS Defaults Using the PhoneSweep.INI file .............................................104
Appendix A: Glossary.............................................................................................................107
Appendix B: PhoneSweep FAQ .............................................................................................113
Single Call Detect (SCD) ......................................................................................................113
Using PhoneSweep................................................................................................................113
Improving PhoneSweep’s Performance ................................................................................116
Fax machines and Fax/Modems............................................................................................117
Finding All the Modems .......................................................................................................117
Evaluating Security Risks .....................................................................................................118
The PhoneSweep Report .......................................................................................................119
Ethical Considerations...........................................................................................................119
Miscellaneous Questions.......................................................................................................119
Appendix C: PhoneSweep Troubleshooting Guide..............................................................121
Information To Collect Before Troubleshooting ..................................................................121
Things To Check If You’re Having Trouble.........................................................................122
Common Problems and Possible Solutions...........................................................................123
PhoneSweep Error Messages ................................................................................................128
Error messages on install...................................................................................................128
Error messages on program startup...................................................................................129
Error messages regarding the dongle ................................................................................130
Error messages when starting a sweep..............................................................................130
Error messages on the Status tab.......................................................................................130
Error messages on the History tab.....................................................................................131
User interface error messages ...........................................................................................131
The debug.bat File and Advanced Debugging ......................................................................131
I’ve Tried Everything and PhoneSweep Still Doesn’t Work!...............................................132
Appendix D: Contacting Sandstorm .....................................................................................133
About Technical Support for PhoneSweep ...........................................................................133
Submitting Bug Reports ........................................................................................................133
Before You Contact Sandstorm Technical Support ..............................................................133
Contacting Sandstorm Technical Support.............................................................................134