User manual

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You can attach other devices to your computer’s parallel port while the dongle is in place. You can attach
peripherals such as a Zip drive, a Visioneer PaperPort, another vendor’s dongle, or even a printer. When
attaching another device to the same parallel port as a PhoneSweep dongle, connect the dongle directly to
the computer and connect the other device to the dongle.
3.6.1 Laptop models known to have problems with the dongle:
Sandstorm has encountered a few hardware-specific problems with the dongle.
• On most Dell laptops, the external floppy drive can’t be used through the dongle.
• The dongle does not work with Toshiba Tecra 700 series laptop computers. The problem is
limited to the 700 series of Toshiba laptops; the Toshiba Portege 7020 model and other Toshiba
laptops are reported to work properly.
• On some laptops, the parallel port may not automatically activate if the laptop is running on
battery power. In this case, a device with its own power supply, such as a printer or fax machine,
needs to be plugged into the laptop.
If PhoneSweep is unable to detect the dongle on a laptop, please contact Sandstorm; the USB dongle may
suit your circumstances better.
Check Appendix C: PhoneSweep Troubleshooting Guide if you have problems with the dongle. After
trying the suggestions there, if you are still having problems with the hardware license manager, contact
Sandstorm Enterprises technical support at [e-mail].
3.6.2 Software known to interfere with dongles on the parallel port
Some printer drivers may interfere with the dongle. Other software that uses the parallel port may also
interfere. A list of specific software that interferes with the dongles on parallel ports will be forth coming
on our web site.
3.6.3 Instructions for installing the optional USB dongle
Sandstorm now offers a USB dongle as an alternative to the parallel port dongle for Windows 98 and
Windows 2000 systems only. The USB dongle should be installed before installing the PhoneSweep
software. We recommend the following installation steps for the USB dongle:
1. Insert the PhoneSweep CD in your CD-ROM drive. The USB drivers are on the CD.
2. Plug the dongle into an available USB port.
3. If your system detects the dongle, proceed to step 5.
4. If your system didn't detect the dongle, try rebooting. If it still doesn't detect the dongle, use the
Manual Installation steps below.
5. If you are given the option to choose a device type, choose "Other Devices" or "Unknown
Device".
6. At the hardware list screen, click on the "Have Disk" button.
7. Select your CD-ROM drive with the PhoneSweep CD in it, as the location of the drivers.
8. Back at the hardware list screen, choose the appropriate USB Dongle selection for your version of
Windows.
9. Proceed with the rest of the installation as prompted by Windows.