User manual

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3.4 Preparing to install and run PhoneSweep
Before you install, reinstall, upgrade, or run PhoneSweep, prepare your computer by following these
steps:
• If you are installing PhoneSweep Plus 4,Plus 8, 12 or 16 for the first time, we recommend
that you install multi-port cards with their respective COM ports before installing PhoneSweep.
Make sure that your PC can see the COM ports. This helps to separate hardware install problems
from PhoneSweep problems. (Note SeaLevel cards require you install the drivers before the
hardware).
• Disable your PC’s power management software. Because of bugs in some power management
drivers, computers with power management active may occasionally enter “sleep” mode while
PhoneSweep is running.
• Disable your PC’s fax software. Most fax software cannot share COM ports with PhoneSweep.
• Disable your PC’s screen saver. Some screen savers require a substantial amount of
computational power in order to run. Others place the computer into “sleep” mode, even if power
management is disabled. In order to minimize any possibility of conflict, we recommend that all
screen savers be disabled before installing or running PhoneSweep. If your screensaver does
interfere with PhoneSweep’s operation and you need to lock or password protect your screen we
recommend using Screen Lock. It works on Windows 95, 98, and NT 4.0 and allows you to run
PhoneSweep and other programs in the background. You can obtain it from
http://www.screenlock.com
.
• Clear your PC’s outgoing phone line. PhoneSweep may encounter problems sharing a local
phone line with other functions. Lines with voicemail configured may confuse a modem,
preventing it from detecting a dial tone. Fax machines on the same phone line as PhoneSweep
may respond to outgoing fax calls. This may lead PhoneSweep to conclude that all numbers it
dials reach fax machines.
• Unplug your PC from your local area network. We recommend that all computers running
PhoneSweep be disconnected from local area networks and from the Internet. This
recommendation does not have to do with PhoneSweep itself; it stems from the fact that the
computer running PhoneSweep may contain a significant amount of sensitive information.
Unplugging your computer from the local area network is one step you can take to ensure that
this computer is not compromised. If you must have your PC on a network, please speak with
your Systems administrator and follow these guidelines:
o Do not run a firewall on your PC during PhoneSweep’s operation as it can interfere with
PhoneSweep.
o Do not allow your IT department to update software on your system during PhoneSweep
operation, as it can cause PhoneSweep to freeze.
• Log in using an administrator account (Windows NT only). On Windows NT series machines,
PhoneSweep installs a service to handle communications with the hardware license manager. If
an administrator does not install PhoneSweep, the installation process will fail.
• If you are running Windows NT, attach the hardware license management device (the
“dongle”) to the computer’s parallel or USB port. PhoneSweep will not install correctly on NT
systems if the dongle is not attached during the installation. After installation, PhoneSweep will
not make calls from any systems without the dongle being attached.