User manual

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For PhoneSweep Plus 12 and 16 (Desk tops only), we recommend the use of:
• Multi-Tech ZDX Modem Rack (http://www.multitech.com
) which takes up to 12 Multi-Tech
MT5600ZDXV modems. (For PhoneSweep Plus 16, you would need to place 4 standard Multi-
tech MT5600ZDXV modems to the side).
• Digi AccelePort 16em (http://www.digi.com
) multi-port, which provides 16 serial I/O ports for
your desktop, connecting through a PCI card.
3.1.5 Modem Phone Line(s)
Modem Phone Line(s) should be dedicated analog or ISDN phone lines, free of incoming calls. Incoming
calls will cause line errors and interfere with PhoneSweep’s operation (PhoneSweep will stop dialing on
that line). If dialing outside your local phone system, we recommend using direct lines if possible. Please
verify that each line is free of blocks on both your side and telephone company’s side.
3.1.6 Security
We recommend for added security, that the PhoneSweep system not be connected to any network; or that
you disconnect the system from the network when you are not present. If system is on a network, such as
when using Gold Distributed and/or Automatic E-mail Notification options, all security precautions
should to be followed (See your Network/Systems Administrator and the PhoneSweep Gold Manual for
additional information). You can also place a Firewall on the same machine as PhoneSweep. For proper
set up, please see section “Firewalls and TCP/IP” below.
3.2 TCP/IP
TCP/IP must be installed on your computer in order for PhoneSweep to install and function correctly.
PhoneSweep uses TCP/IP to communicate locally among the engine, user interface, and SQL database.
This means that your desktop or laptop computer should on some level be network capable, even if you
never attach it to a network.
Specifically, a TCP/IP protocol stack must be installed on your computer. This is rarely an issue with
Windows 98. If your computer is on a network, the TCP/IP protocol is probably already installed. If it
isn't installed, you can install one by selecting "Network" in the Control Panel, then "Configure", then
"Add", then "Adapter", then "Microsoft", then "Dial-Up Adapter". An installed dialup adapter is
sufficient to run PhoneSweep (except under Windows 95A; see the following paragraph). The
computer running PhoneSweep does not need to be actually connected to a network. If the TCP/IP
protocol is only loaded under certain configurations (such as DHCP), PhoneSweep will only run when it
is loaded. Sandstorm's website has a support PhoneSweep FAQ which contains a section on how to set up
TCP/IP properly on your computer.
Additionally, some software can interfere with PhoneSweep’s operation over TCP/IP, as can
misconfigured Firewalls on your local machine. (Please see our sections “Firewalls and TCP/IP” and
“Software that can interfere with PhoneSweep operation.”)
3.2.1 Issues with Windows 95A
If you are using an early version of Windows 95 called Windows 95A, TCP/IP is only loaded, and
PhoneSweep will only run, when the computer is connected to an IP network. PhoneSweep ships with a
patch that will correct this problem. To upgrade the Windows TCP/IP software under Windows 95A, run
the msdun13.exe file found in the top-level PhoneSweep directory.