User manual

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2.10 Controlling when phone numbers are called
There are times at which it would not be appropriate to call some phone numbers in the course of a
PhoneSweep scan. PhoneSweep allows you to control when phone numbers are dialed by specifying:
• The days and times to call each number contained in a given profile (time periods)
• Specify Blackout hours within or crossing time periods when PhoneSweep should not dial phone
numbers assigned to given time period(s).
• How long PhoneSweep will wait for a number to respond (before and after call pickup) before
moving on to the next number (other time-based parameters)
• Schedule Start or Schedule Stop Sweep (works only on the currently open profile).
2.10.1 Time Periods
PhoneSweep allows the user to specify that a given phone number should be called in any or all of the
three time periods listed below.
Time Period Default Value
Business Hours
9:00 AM through 4:59 PM, Monday through Friday
Outside Hours
The period of time before and after Business hours on weekdays.
PhoneSweep automatically sets Outside hours when the user specifies
Business hours.
Weekends
All of Saturday and Sunday (24 hour scanning).
Time periods are generally assigned when you add phone number to the current Profile via the Phone
Numbers tab or import them via the Import button.
You can change PhoneSweep’s definition of the three time periods by using the options under the Setup-
>Time sub-tab (see Setting Time Options in Section 4.4).
Changing the definition of Business hours automatically alters the definition of Outside hours (e.g., any
weekday hour not included in the new definition of Business hours). For instance, if you want
PhoneSweep to scan numbers during Outside hours that run from 10PM to 4AM the next weekday
morning, you would set Business hours to run from 4AM to 10PM and assign phone numbers to the
Outside hours time period.
You can also determine which days are treated as Weekend days by selecting or unselecting individual
days on the Weekend list. This allows you to treat Saturday and Sundays as weekdays, subject to
Business and Outside hours scanning times; as well as to treat holidays that fall on normal weekdays as
weekend days where PhoneSweep can scan a full 24 hours.
2.10.2 Using time periods to control the start of a scan
You can use time periods to begin a scan automatically at a particular time. For example, say you wanted
to begin a sweep at 5:00 PM, but you had to leave work early and couldn’t be around to start the sweep.
Assuming that you had not changed the default time period settings (Business hours: 9 AM to 5 PM),
you could create a profile in which all the numbers are only dialed during Outside hours (based on
default business hours, start at 5pm), then click on the Start button to start the sweep before you left.