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Appendix D: Contacting Sandstorm
This appendix describes how to contact PhoneSweep technical support and sales. We’re always glad to
hear from you. Your comments are valuable to us - much of this manual is based on input from
PhoneSweep users. By telling us what features you want to see in PhoneSweep and working with us to
resolve problems, you can help us deliver a product that lives up to your expectations.
About Technical Support for PhoneSweep
PhoneSweep comes with 60 days of free Support/Update service. You can purchase 12-month extensions
of your Support/Update service either with your initial purchase of PhoneSweep, or later. If Sandstorm
releases a new version of PhoneSweep during the period of your Support/Update contract, you will
automatically receive the new version free of further charge.
Submitting Bug Reports
A Support/Update service contract is not required to submit bug reports. If you believe you have
found a bug, please let us know so that we can fix it and deliver a better product. Sandstorm provides a
web form at http://www.sandstorm.net/support/reportaproblem.shtml
for convenient submission of bug
reports.
Before You Contact Sandstorm Technical Support
Before contacting Sandstorm Enterprises Tech Support, please follow these two steps:
Look through the PhoneSweep Troubleshooting Guide. The Troubleshooting Guide contains a clear
summary of many common problems with PhoneSweep and their solutions.
Have the following information readily available:
• Version number of your copy of PhoneSweep (1.1, 2.1, 3.01, 4.0, etc.) See the Help/About
button in the main PhoneSweep window.
• What platform you were running PhoneSweep on at the time of the problem, including Operating
System version and Service Pack level.
• The brand and model of the modem you were using to dial
• The CPU speed of the computer that had problems running PhoneSweep
• The amount of RAM in the computer that had problems running PhoneSweep
• Any error messages that PhoneSweep displayed at the time the problem occurred (Please try to
get exact wording, as this can indicate the source of the problem).
• Also the Make/Models of any Multi-port and/or Network cards.
• Did PhoneSweep work on the same machine prior to this? Did something change?
Save the file phonesweep.log. Although we may not ask for it right away (it can be a very large file) we
may request that you send it to us later for debugging purposes.