User manual

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SQL errors on startup: There are two main reasons why you may get an SQL error on startup.
The most common is a problem with TCP/IP setup on your machine. A detailed troubleshooting
guide for this can be found at http://www.sandstorm.net/support/phonesweep/mysql
. The other
reason may be a corrupt profile. See the troubleshooting guide for corrupt profiles at
http://www.sandstorm.net/support/phonesweep/fixprofile
.
Error messages regarding the dongle
“The PhoneSweep hardware license management device is no longer connected to the
computer. PhoneSweep will no longer dial. Please reconnect the hardware license
management device to enable PhoneSweep to dial”: This message is displayed if the hardware
license manager is not securely connected to the computer’s parallel or USB port.
Error messages when starting a sweep
“No modems selected. You must select at least one modem in the Modems sub-tab under the
options Setup tab before you can start sweeping”: You may have tried to start a sweep without
selecting any modems. Use the Modems sub-tab to select the modem(s) with which you wish
PhoneSweep to dial.
“Modem is not responding.”: This error message indicates that the modem did not respond to an
AT command. It is possible that the modem has entered an unexpected state. Power cycle the
modem.
Error messages on the Status tab
“Disabled: <error message>”: Follow the steps below to diagnose the problem:
o The error message will tell you why PhoneSweep was not able to use this modem. Check the
Status tab and the History tab to determine the exact error message.
o There may be a problem with your computer’s COM: ports. Run checkmodems.exe to test
your COM: ports.
o The modem may not be turned on or plugged in (NO DIALTONE is an error message). Make
sure that the modem is turned on and plugged firmly into a valid phone line. Remember that
analog modems will not work when plugged directly into a digital phone line. If you have
multiple modems and one is working, switch the working modem’s phone line with the
problem modem’s phone line. If the previously working modem then experiences problems,
the problem is with the phone line.
o Many modems have two RJ11 backs on the back, one to hook into your phone system, one
for an optional handset. Be sure you are using the proper jack, usually labeled “LINE.”
o There may be physical problems with the modem itself. If applications other than
PhoneSweep cannot use the modem, the modem may be broken or defective, or incorrectly
cabled.
o If some modems connected via a Quatech PCI card stop working when the modems are
moved around, check the connectors to see if they are loose. The connectors do not have
screws to secure them to the modems.
“Cannot open COM: <number>”: This message usually means either that the PC does not
have that COM: port installed or that some other application is currently using that particular
COM: port. Run checkmodems.exe to further diagnose the problem.