User manual

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cases, it may turn out that the manner in which the data is burned onto the CD-ROM is not
compatible with your CD-ROM drive. Installing PhoneSweep by copying files from another
computer may help, or Sandstorm may be able to help devise a workaround.
“The file filename is locked and not writeable”: During an installation, this means that some
part of PhoneSweep was running and could not be overwritten. If the PhoneSweep User Interface
is running, shut it down before attempting the install. If the debugging file debug.bat is running,
close the DOS window it is using. If neither of these are running, hit CTRL-ALT-DEL to bring
up the Task Manager and kill any processes named PhoneSweep
or MySQLd. Alternatively, you
can reboot your computer and begin the install again.
“PhoneSweep requires Administrator privileges on Windows NT”: This indicates that you
are installing PhoneSweep on a Windows NT system, but you do not have administrative
privileges. Because PhoneSweep must install a service to interface with the hardware license
manager, it must be installed by Administrator on Windows NT.
“d:\setup.exe not a valid NT program.”: Make sure you've selected the CDROM drive, and
that it contains the PhoneSweep CD.
“Disabled Modem X, Cannot Open ‘COM Y’. If Checkmodems can find the
Modems, Go to
the Modems sub-tab, and see if PhoneSweep has the correct COM port selected. (Checkmodems
will give you the COM ports that your modems are on. To change the COM port that
PhoneSweep must use for a given modem, click on the box under Port column for each modem.
You will be able to bring up a pull-down menu where you can select the correct COM port for
each modem. Once you save any changes, PhoneSweep will find the modems. Further
documentation can be found under “Setting up your Modems” in Section 4.5. If PhoneSweep
continues to give you problems after this, please call Sandstorm.
Error messages on program startup
“A required file WS2_32.DLL was not found”: You do not have WinSock 2.0 installed on
your computer. Run the WinSock 2.0 installer w95ws2setup.exe, which is located in the top-level
PhoneSweep directory. You will need to reboot your computer after installing WinSock 2.0.
Any other error message stating that a DLL file could not be found: Copying DLL files from
one computer to another does not work. Try installing Internet Explorer 5.0 or upgrading to a
newer service pack, which may provide the missing files.
“Another program is listening to TCP/IP port 4321. Do you have another copy of
PhoneSweep running?”: Hit CTRL-ALT-DEL to bring up the Task Manager and select End
Task for any programs called PhoneSweep
or MySQLd, and then restart PhoneSweep.
“Sweep reports it could not open modem”: Run checkmodems.exe to find what COM ports
have working modems attached to them. Use the Device Manager to determine the COM port,
I/O address and IRQ the modem is on, and adjust the settings in the Modems sub-tab.
“Database server did not wake up”: The database server from the last time PhoneSweep was
run could still be running. Hit CTRL-ALT-DEL to bring up the Task Manager and select End
Task for any program called MySQLd
. Then restart PhoneSweep. If this does not solve the
problem, the network adapter (TCP/IP protocol stack) may not be correctly installed. You can
install a network adapter via Control Panel to Network to Add Adapter to Microsoft to Dial-up
Adapter.
“Required file: C:\Program Files\Sandstorm\PhoneSweep\profiles\mysql\filename.isd is
missing!” Any of three files in this folder may be corrupted or missing. Reinstall PhoneSweep.