User manual

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• Running a screensaver makes PhoneSweep lock up. Unfortunately, there is currently no way
to ensure that PhoneSweep will run correctly if a screensaver is running at the same time. There is
no way to predict whether PhoneSweep will or will not have problems with a given screensaver.
Disable the screensaver if it appears to be causing problems. We have tested a third party product
called Screen Lock. It works on Windows 95/98/NT/2000 and allows you to run PhoneSweep and
other programs in the background. You can obtain it from http://www.screenlock.com
.
• I cannot get a multi-port serial card to work. Resetting the cards and connections is a good
place to start. If you have multiple cards, try swapping them, and/or swapping their cables. If
nothing else works, uninstall the cards and drivers and start over.
• I’ve reseated the multi-port serial card or its cable several times, and I still can’t get my
computer to acknowledge the card. It is possible that the card and/or cable are defective. If
possible, try to install the card on another machine, preferably one with different hardware or
operating system. If you are able to install the card on another machine, have your company’s
technical support personnel check your own machine’s settings. After testing, if it appears that the
card and/or cable are defective, call the manufacturer. If you bought the card from Sandstorm,
please call our Technical Support department.
• I installed a multi-port serial card, but I cannot set my UART’s or COM ports for modems.
Some machines (especially Dell Optiplexes) are picky about where you place multi-port cards. If
you are using a SeaLevel card on a Dell Optiplex, try moving it to the middle port. On other
machines, move the card to the port normally used by the internal modem (this usually maps to
COM 2 or 3).
• I added a multiport serial card, but fewer COM ports are visible in software than I
expected. Remove the card and reboot the computer, and see if the number of COM ports
increases. If not, you may have a resource conflict. Try re-installing the hardware and drivers.
• I am using an 8-modem card, but only COM ports 5-10 are found. On some systems, you
may need to manually install the modem drivers on COM ports 11 and 12 ).
• checkmodems.exe is not identifying the devices on the COM ports correctly. Check the
settings in the Device Manager and ensure that they are correct. If this is not the problem, try one
of the following:
o Turn the modem(s) on and off; reseat all connections involved.
o Swap modems and cables (and multi-port serial cards if you are using them) to see if the
problem is associated with a particular piece of hardware.
If the problem follows a particular piece of hardware, or you cannot fix it, contact the
manufacturer or Sandstorm Technical Support if you purchased your modems from us.
• checkmodems.exe hangs at one port. Try resetting the modem at that port, and reseating its
cable. Try swapping cards and/or cables if you are using a multi-port serial card.
• PhoneSweep isn’t running in Single Call Detect (SCD) mode. Run checkmodems.exe to make
sure that your particular modem supports SCD. Modem manufacturers may change the chipset of
a particular model of modem without warning or documentation. Make sure that you have
specified SCD mode on the Dialing sub-tab as “Use Single Call Detect if available, regular
dialing if not.” Also, be sure that you are dialing for both carriers and fax machines.
• PhoneSweep running in SCD mode makes two calls to some phone numbers. This is
probably normal behavior. PhoneSweep in SCD mode schedules second calls to only those