User manual

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only in demonstration mode and will not place any actual calls. Attach the hardware license
manager to the parallel or USB port and restart PhoneSweep.
• When the sweep is started, PhoneSweep immediately reports that it is finished and stops the
sweep. PhoneSweep may think that it is not allowed to dial any of the numbers during any time
period. This may be because the definitions of the time periods have been changed, or because
Blackout Hours have been set incorrectly. Compare the Phone Numbers tab with the Time sub-
tab, and review the documentation on time periods and importing data.
• PhoneSweep starts sweeping, but the modems do not begin dialing. Check to see that the
hardware license management device is attached to the parallel or USB port and firmly seated.
PhoneSweep will only run in demonstration mode and not make any actual calls if the hardware
license manager is disconnected. This can be also be caused by a defective modem, loose cables,
or not having selected any modems in the Modems sub-tab.
• PhoneSweep stops dialing during a sweep.
o Check to see if the hardware license management device has become loose or disconnected
from the computer’s parallel or USB port.
o Check the Time sub-tab to be sure that you have not entered a period during which
PhoneSweep is not allowed to make calls.
o If you have PhoneSweep set to dial in Sequential mode (set on the Dialing sub-tab) and have
limited the number of calls that PhoneSweep is allowed to make per number or username per
day, PhoneSweep can get into a state where it is not allowed to make any further calls. Try
disabling sequential mode.
o Enable Force Modems To Hangup on the Dialing sub-tab. If a modem fails to hang up
properly, it will not get another dial tone and will be unable to make further calls. If you are
using a multi-modem version of PhoneSweep and the modems stop dialing one by one, it is
likely that your modems are not hanging up properly.
o Do you have incoming voicemail on the line the modems are dialing out on? If so, the
“stutter” of the voicemail notification may cause your modem to disconnect without getting a
dial tone. Try increasing the S6 setting in the Init String field on the Modems sub-tab.
o Is a prerecorded message playing after each call you make hangs up? If so, PhoneSweep may
not wait long enough to get the next dial tone and therefore stop dialing. Try increasing your
S6 setting in the Init String on the Modems sub-tab so PhoneSweep waits long enough to
get a dial tone.
o If you are dialing in Single Call Detect mode, try sweeping with Single Call Detect disabled
(Dialing sub-tab).
o Do you have other software running on the computer? Try disabling all other software before
running PhoneSweep. Contact Sandstorm if this does not work.
o Did anyone call your PhoneSweep modem lines during the sweep, or is anyone sharing your
line? (rare)