User manual

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• If you are running PhoneSweep on Windows NT, 2000 or XP, do you have write permission
for the PhoneSweep directory? If you want to run PhoneSweep as a non-administrator,
PhoneSweep must be able to write to its log and profile directories. An administrator can reset the
Security values under the Properties of the PhoneSweep directory.
If you are running PhoneSweep under certain system configurations or security settings, it is
possible that PhoneSweep may need to be run by an Administrator. Doing so will guarantee
PhoneSweep access to the files, devices and system services it requires.
• Did you copy missing DLL files from another computer? Copying DLL files from one
computer to another does not work. If you are running PhoneSweep on a Windows NT system
and you get an error message stating that you are missing DLL files, try installing Internet
Explorer 4.01 or higher, and upgrading to a newer NT service pack.
• Are you running Windows 95A? There is a bug in Windows95A that prevents PhoneSweep
from running correctly. This is not an issue with Window 98 or Windows NT. If clicking in the
My Computer icon on a Windows 95 machine does not indicate under “system” that you are
running a version ending in the letter B, run the program msdun13.exe in the top-level
PhoneSweep directory to correct the problem, then restart PhoneSweep.
• Do you already have another copy of the PhoneSweep engine or database running? Hit
CTRL-ALT-DEL to bring up the Task Manager and kill any processes named PhoneSweep
or
MySQLd
and restart PhoneSweep.
• Are you using a dialup adapter for network connectivity? If your computer is configured
such that the dialup adapter TCP/IP protocol stack is only loaded under certain circumstances
(possibly when under DHCP), PhoneSweep will malfunction. For more information about the
dialup adapter, see the section on PhoneSweep installation.
• Does the computer on which you are running PhoneSweep meet the system requirements?
See Section 3, Installation and Setup.
• Is any other software running simultaneously with PhoneSweep? In rare instances, some
software may conflict with PhoneSweep, most often when attempting to share COM ports. Try
shutting down all other programs and restarting PhoneSweep. It has also been reported that
having Norton Autoprotect installed on a computer can cause a general protection fault when the
PhoneSweep InstallShield installer is running.
• Are there incoming calls on the line PhoneSweep is using to dial out? If so, PhoneSweep may
inadvertently answer them and report modem errors. This should be avoided by changing phone
lines if necessary.
Common Problems and Possible Solutions
• PhoneSweep will not start sweeping. If you click on Start and PhoneSweep does not begin
sweeping, first collect some information and refer to the more specific situations below. Make
sure the dongle is attached and firmly seated, the modems are turned on, at least one modem is
selected on the Modems sub-tab, the COM ports do not have any IRQ conflicts, and that you are
not in a time period when PhoneSweep is not allowed to make calls.
• PhoneSweep starts up, but does not begin placing calls. It is possible that you are in a time
period or a blackout period during which PhoneSweep is not allowed to make any calls. Check
the icons along the bottom of the PhoneSweep window. Also, if PhoneSweep is started without
the hardware license manager firmly attached to the parallel or USB port, PhoneSweep will run