User manual

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• What changed since things last worked? When PhoneSweep "just stops working," the reason
is usually a side effect of some other change to the computer or its environment. Check your
modem cables, telephone jacks and the software environment (O/S changes, new applications
using the COM port, internal security software, etc.). Also, ask your telecommunications service
if they have performed any work on the phone system that might have affected PhoneSweep.
Things To Check If You’re Having Trouble
• Are you running PhoneSweep with a non-recommended modem? The quality of the
information collected by PhoneSweep depends heavily on the modem used to place the calls. Try
sweeping with a recommended modem. The updated list is at
http://www.sandstorm.net/support/phonesweep/reccmodems.shtml
.
• Was a screensaver or other software (such as a virus checker) running simultaneously with
PhoneSweep? Try disabling the screensaver or other software and restarting PhoneSweep. If this
does not work, disable all non-essential software before restarting PhoneSweep. If this is the
problem, and you need to lock your screen, we recommend the third party product, ScreenLock,
which can be run on Win ’95, ’98, NT 4.0 and 2000. You can obtain it from
http://www.screenlock.com
.
• Is the hardware license manager attached to the parallel or USB port and firmly seated?
PhoneSweep cannot make any calls unless the license manager is in place. If the license manager
disengages from the parallel or USB port while PhoneSweep is running, PhoneSweep will stop
dialing. Reattach the license manager and restart PhoneSweep. If you are using Windows NT,
you may need to re-boot your PC.
• Are you running PhoneSweep on a laptop running on battery power? The laptop may not
automatically activate the port that the dongle is plugged into. If you can't plug in the laptop,
attach a device with an independent power supply, such as a printer or fax machine, to the dongle
and restart PhoneSweep.
• Are you running PhoneSweep on a laptop with Windows NT? PhoneSweep works best on
laptops that are running Windows 95/98. If you have the option of running PhoneSweep under
one of these operating systems, do so.
• If you are running PhoneSweep under Windows NT, 2000 or XP, was the dongle attached to
the parallel or USB port and firmly seated during installation? The dongle must be attached
during the Windows NT install for PhoneSweep to install correctly. If the hardware license
manager was not attached to the correct port during the PhoneSweep installation, attach the
hardware license manager to the correct port and follow the directions in Section 3.6, Hardware
License Protection, to reinstall PhoneSweep.
• If you are running PhoneSweep under Windows NT, 2000 or XP, were you logged in as an
Administrator when PhoneSweep was installed? To run correctly under Windows NT, 2000
or XP, an Administrator must install PhoneSweep.