User manual

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Will HTML Help run if the computer running PhoneSweep does not have Internet Explorer
installed?
Probably yes, if you run hhupd.exe in the top level PhoneSweep directory. Note, however, that having IE
installed on a computer does not mean that you have to use IE at all; you can keep running your preferred
web browser.
Can I use PhoneSweep with Remote Software?
We have performed some testing with PhoneSweep with PCAnywhere and NetOp, but we cannot
guarantee 100% compatibility. Make sure such software loads and operates correctly on its own before
you attempt to use PhoneSweep over it.
Can PhoneSweep dial through an automated teller?
Not always. To find out if you can, place the main phone number in the Prefix field on the Setup-
>Dialing sub tab. Then add the extensions or internal lines to the profile, either through the Phone
Number tab or Import button.
It is important that you be aware how many seconds pass from when the main system picks up, and when
it can take the extension numbers. If need be you can add commas to the end of the Prefix to make
PhoneSweep pause until the answering system is able to take phone numbers. Each comma usually causes
a pause of 1 second. You can change this value by adding S8=N, where N = a value in seconds, to the init
string for each modem.
If each number needs a code, you need to make that code part of the phone number (Import using double
quotes around code and phone number together: “code,Phonenumber” or “Phonenumber,code”).
Please call Sandstorm Support for further details when setting this up.
Can PhoneSweep detect Line-Sharing Devices?
Depends on how the Line-Sharing devices are set up. If no code is needed, then you may need to scan
twice, first looking for fax machines only, then looking for modems only, in order to find attached
devices. If a line defaults to voice and you scan for both faxes and modems, then the line will come up as
voice.
If a code is needed to access devices or Voice, then you would need to use supply the profile with a
separate instance of the phone number with a code for each device or voice on the shared line (you may
need to use a comma between the phone number and access code). We suggest you use a note for each
number as well, so you can quickly scan information. On the Profiles you would see:
555-1000,3 note: fax code =3
555-1000,4 note: voice code =4
Can PhoneSweep detect Dial-back modems?
Possibly as a System if the dial-back system uses ASCII text, otherwise, no. At best PhoneSweep may
identify a dial-back line as “Tone”.
Can PhoneSweep detect Reverse Carrier Tone modems?
Before PhoneSweep can detect a Reverse Carrier Tone modem you need to set your modem initialization
strings to detect reverse tones and set PhoneSweep to “Never use Single Call Detect”.
During normal PhoneSweep operations, Reverse Carrier Tone modems should be identified as “TONE”,
using the default init strings and “Use Single Call Detect if available….”. If you encounter such modems,
please contact PhoneSweep Technical Support with the modem make and model.
Please remember to remove the Reverse Tone command from your modem init strings after scanning.