User manual

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Can I use a profile created by one version of PhoneSweep with another version of PhoneSweep?
Normally, yes. When it is necessary to revise PhoneSweep's database structure, we can ensure that newer
versions of PhoneSweep will read (and convert) older profiles, but we cannot make older versions read
newer profiles. For this reason, profiles created with PhoneSweep version 1.03 or later cannot be used by
PhoneSweep version 1.02 or earlier. Profiles created in PhoneSweep 3.0 and later can be used by
PhoneSweep 2.04, but you will not be able to access associated notes.
Can PhoneSweep dial sequentially through multiple profiles without human intervention?
Not directly. If you can estimate how long it should take to dial each profile to completion, you can use
delay.exe to make PhoneSweep begin dialing a second profile after the first one finishes. Contact
Sandstorm for further information.
Why is PhoneSweep ignoring the ring timeout and using the seconds-based timeout?
Most modems, including SCD-capable modems, do not support remote ringing. If the modem does not
support remote ringing, PhoneSweep will use a seconds-based timeout. This can be adjusted to equal the
desired ring timeout.
How does PhoneSweep deal with numbers that it first records as busy?
They are called back multiple times. The Busy Redial field on the Dialing sub-tab controls the number of
times. The default value is 5 re-tries.
Can I select only the numbers in a profile that are reported as BUSY and call them back at a later
time?
Starting with PhoneSweep 3.0, you can export all BUSY numbers into a text file, which can be imported
into another PhoneSweep profile and swept as usual.
Why does PhoneSweep default to calling numbers in the profile in random order?
This avoids problems with systems that limit repeated calls. Successive callbacks to sequential numbers
might also irritate users.
What is the difference between “Timeout” and “Ring Timeout”?
Ring Timeout is a more specific instance of Timeout. “Timeout” means that no connection was made.
This can mean that the number was never answered (ring-based timeout), or that a person answered but
their voice was not detected, or that the line was picked up but no sounds or tones came from the other
end (seconds-based timeout). SCD will reduce the incidence of the last two cases, because if the line was
picked up, SCD defaults to VOICE. Ring Timeout means the call was dropped after waiting the
maximum number of rings allowed.
How can I delay a scan?
Use the Schedule Start and Stop commands under Start in the File menu to control when calling
begins, or change the Time Periods to control when calling actually begins.
Can I get PhoneSweep to add a range of numbers except for a few numbers?
No, but you can add a range and then delete the non-desired numbers. Alternatively, you can use a
database or text-processing application to build the range and then make the selective deletes, and import
the file into PhoneSweep.
Do the modem drivers need to be installed for PhoneSweep to work?
No. PhoneSweep uses the low-level COM port drivers instead of TAPI.