User guide

47
On-line Warranty Registration
If you would like to register your MultiDSU electronically, you can do so
at the following address:
http://www.multitech.com/register/
Service
If your tech support specialist decides that service is required, your
MultiDSU may be sent (freight prepaid) to our factory. Return shipping
charges will be paid by Multi-Tech Systems.
Include the following with your MultiDSU:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the MultiDSU is out of
warranty. (Check with your technical support specialist for the
standard repair charge for your MultiDSU.)
• if possible, note the name of the technical support specialist with
whom you spoke.
• If you need to inquire about the status of the returned product, be
prepared to provide the serial number of the product sent.
• Send your MultiDSU to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
Also check with the supplier of your MultiDSU on the availability of
loaner units and/or local service in your area.