MultiModemä GSM/GPRS External Wireless Modem (Data/Fax/Voice) MTCBA-G-F1 MTCBA-G-F2 UserGuide
User Guide for MultiModem GSM/GPRS External Data/Fax/Voice Wireless Modem Models MTCBA-G-F1 & MTCBA-G-F2 P/N 82001220, Revision A Copyright © 2003 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Contents PRODUCT DESCRIPTION Package Contents Interfaces Parts to be Supplied by Wireless Service Provider Parts to be Supplied by End User Radio Characteristics Accessory Kit AT Command Info Phone Number for the Wireless Modem Network Access Features APPLICATION OVERVIEW Application Types Benefits/Features in Applications Functions – GSM Modes SPECIFICATIONS General Specifications Electrical Characteristics Input/output electrical characteristics for external connections Input/output electrical characteris
Electrical Installation & Configuration Mobile Phonetools Verifying signal strength Verifying network registration Testing the Configuration 28 34 35 36 37 Testing the Configuration (continued) Testing the Configuration (continued) 38 39 TROUBLESHOOTING 40 Situation A: The modem does not answer through the serial link 40 Situation B: The modem always returns «Error» when trying to issue a communication 42 Situation C: The modem always returns «No carrier» when trying to issue a communication 47 SAFETY 5
Product Description Product Description The Multi-Tech MultiModem GSM/GPRS is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based multi-band GSM/GPRS Class 10 performance. This ready-todeploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.
Product Description Package Contents · one modem · two holding bridles (mounting brackets) · one RS-232 15-to-9-pin cable · one power supply cable with fuse · one User Manual (this document) Interfaces The Wireless MultiModem has several interfaces: · LED function indicating operating status · External antenna (via SMA connector) · Serial and control link (via 15 pins SUB D) · Power supply (via 2.
Product Description Parts to be Supplied by Wireless Service Provider · Subscriber Identity Module (SIM) configuration chip The SIM contains information specific to your wireless account and its features. Parts to be Supplied by End User · mounting screws (screw shaft diameter = .17” max.) · antenna The antenna used must be both of the correct frequency and of the style appropriate to the application.
Product Description Radio Characteristics Frequency RX Frequency TX RF Power Stand Impedance VSWR Typical Radiated Gain Frequency RX Frequency TX RF Power Stand Impedance VSWR Typical Radiated Gain GSM 850 869 to 894 MHz 824 to 849 MHz 2W at 12.5% duty cycle EGSM 900 925 to 960 MHz 880 to 915 MHz 2W at 12.5% duty cycle 50 ohms <2 0 dBi on azimuth plane GSM 1800 1805 to 1880 MHz 1710 to 1875 MHz 1W at 12.5% duty cycle GSM 1900 1930 to 1990 MHz 1850 to 910 MHz 1W at 12.
Product Description Accessory Kit A Wireless MultiModem Accessory Kit is available. Generally speaking, it is useful to have one or two kits to configure a group or fleet of Wireless MultiModem units (generally, you will not need one kit for every modem). The kit includes an antenna, a power supply and a product CD. The product CD contains an AT Command manuals, other documentation, and modem software.
Product Description AT Command Info This manual describes a minimal set of AT commands that are adequate for configuring many common application situations. A complete set of AT command definitions can be found in the AT Command manuals (one for GSM/GPRS and one for CDMA). These manuals are available on the MultiTech web site or on the Accessory Kit CD. Phone Number for the Wireless Modem · Every wireless modem will have its own unique phone number.
Product Description · For GSM-without-GPRS, a circuitswitched data connection is used. The user can set up DUN to make a conventional V.32 modem connection to any terminating modem at the other end. The phone number specified in DUN can be one supplied by the wireless service provider or another phone number related to a different dialup modem service (e.g, a dialup modem service phone number from any commercial or private dialup network).
Product Description Features · GPRS Class 10 operation · V.42bis data compression · Numerous LEDs provide operational status · ME + SIM phone book management · Fixed dialing number · Dual-band 850/1900 or 900/1800 GSM/GPRS · GSM Class 1 and Class 2 Group 3 FAX · Desktop or panel mounting · Short Message Services including text and PDU, point-to-point, cell broadcast · 14.4K GSM circuit switched data · SMA antenna connector and SIM socket · Serial interface supports DTE speeds to 115.
Application Overview Application Overview Application Types With circuit switched data rates up to 14.4K bps, the MultiModem GSM/GPRS is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for: Appliances Remote Diagnostics ATM Terminals Remote Metering Automotive Security Systems Data Collection Vending/Gaming Machines Gas Pumps Other devices requiring wireless connectivity.
Application Overview RS232 Wireless MultiModem used in remote ATM application.
Application Overview Benefits/Features in Applications Short Development Time. The MultiModem GSM/ GPRS can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals. This complete, ready-to-deploy wireless modem allows you to enhance your product while you focus on developing its core features.
Application Overview Compatible Supplementary Services. The MultiModem GSM/GPRS is compatible with supplementary services such as call forwarding, call barring, multiparty, call waiting and call hold, calling line identification, advice of charge, USSD, closed user group and explicit call transfer. Management Features. The MultiModem GSM/GPRS provides advanced management features including phone book management, fixed dialing number, real time clock and alarm management. Industry-standard Modem Commands.
Application Overview Industrial Chassis. The MultiModem GSM/GPRS is packaged in a rugged, water resistant, industrial chassis. The chassis has an RS-232 DE-15 Voice/Data interface connector and a permanent screw-type power connector. It also has an SMA antenna connector. The chassis can be side-mounted on a panel or top-mounted on a desktop or other surface. A set of LEDs indicate the modem’s operational status. Network and RF Approved.
Application Overview Functions – GSM Modes MODE DESCRIPTION Standard Dual Band Extended GSM 900 MHz Class 4 (2W) and GSM 1800/1900 MHz Class 1 (1W) Interface Serial interface RS232. V.24/V.28 Autobauding function. AT command set based on V.25ter and GSM 07.05 & 07.07 SMS Mobile Originated (MO) and Mobile Terminated (MT) SMS Mode Text & PDU point to point. Cell broadcast in accordance with GSM 07.05. Asynchronous 2400, 4800, 9600 and 14400 bps. Data Transparent and Non Transparent modes.
Specifications Specifications General Specifications Power Requirements Mechanical Dimensions & Weight Connectors & Fasteners 5 V to 32VDC; 400mA Average @5V, 2A Peak @ 5V 4.3" w x 2.4" h x 0.94" d; 4.1 oz. (11 cm x 6.1 cm x 2.4 cm; 115 g) Antenna Connection type: SMA jack Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, BOOT, RESET Power Connector: 2.
Specifications Electrical Characteristics Switching the GSM modem on/off Voltage Range The device is permanently powered (when connected to the power supply). Overvoltage and Undervoltage Correct operation of the Wireless MultiModem in communication mode is not guaranteed if input voltage falls below 5V.
Specifications Input/output electrical characteristics for external connections INSTALLATION/ START- UP Parameters GSM 850/900 GSM 1800/1900 Unit Min Typ. Max Min Typ Max 5 13.2 32 5 13.2 32 V 1.8 1.1 A 0.7 0.4 A 0.4 0.2 A 330 220 mA 130 95 mA 65 50 mA Power Supply @ 25 degrees C: - Input Supply Voltage Input peak supply current (in comm. mode at Pmax) Input average supply current (in comm. mode at Pmax) @5V @13.2 V @32V @5V @13.
Specifications Input/output electrical characteristics (cont’d) Parameters GSM 850/900 GSM 1800/1900 Unit Min Typ. Max Min Typ Max 5 13.2 32 5 13.2 32 V 31.4 31.4 mA 13.2 13.2 mA 5.6 5.6 mA Power Supply @ 25 degrees C: - Input Supply Voltage Input average supply current in idle mode SIM @5V @13.
Specifications LED Indicators TD. Transmit Data. RD. Receive Data. CD. Carrier Detect. Lit when modem is transmitting data. LS. Line Status. Continuous “on” state indicates Lit when modem is receiving data. Lit when data connection has been established. that the wireless modem is not registered on the network. Flashing state indicates registration on network. Off state. Modem is off (not ready) or in download mode. TR. Terminal Ready. Commonly called “Data Terminal Ready.
Specifications RS232 15-Pin Connector Pinout 5 10 15 RS 232 Audio Boot Reset 1 6 11 PIN EIA CCIT 1 DCD 109 6 RX 104 2 8 TX DTR 103 108.
Getting Started Getting Started with your Wireless MultiModem Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. The mounting screw on the connector end of the unit must have a screw-head no thicker than 2 mm. The allowable thickness is limited because the screw must fit beneath the RS232 cable.
Getting Started For example, one might use two 6-32 selftapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled. The mounting holes (center-to-center) must be separated by 125mm or 4 -15/16 inches. Screw Separation = 125 mm 15 or 4 16 inches Drill the mounting holes at the desired mounting location (if applicable).
Getting Started 3. Slide the mounting bridles into the corresponding slots on the back side of the MultiModem chassis. 4. Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment.
Getting Started Electrical Installation & Configuration The wireless MultiModem requires the power supply connection to begin operation. It also requires a SIM card (Subscriber Identity Module) to operate on a GSM network. To install the modem, do the following: 1. Using your fingernail or a small wedging tool (e.g., a small screwdriver), pry off the SIM cover.
Getting Started 2. Insert the SIM card into the holder.
Getting Started 3. Verify that the SIM card fits into the holder properly and then replace the cover.
Getting Started 4. Connect a suitable antenna to the SMA connector (see specifications on page 8).
Getting Started 5. Connect both sides of the serial and control cable (15-pin Sub D connector on the modem side).
Getting Started 6. Plug the power supply cable into the wireless Multimodem. Power Cord In-Line Fuse Power Connector To Power Source 7. Connect the power supply cable into the power supply, with a correct GND connection. Connect red wire to + (positive) and black wire to – (negative). Note: For automotive application: according to the type of application, you can use permanent “+” or key-switched “+”.
Getting Started Connect the power supply to its source (for example, in a mobile situation, to the vehicle’s DC fuse/terminal block). 8. Activate the power supply. Mobile Phonetools For initial configuration of your wireless device, Multi-Tech offers a Windowsâ based mobile Phone Tools application. To load mobile Phone Tools, click on the mobile Phone Tools icon on your system CD and follow the on screen prompts.
Getting Started Verifying signal strength The Wireless MultiModem establishes a call if the signal is sufficiently strong. To verify the signal strength, do the following: 1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CSQ. A value for the received signal strength will be returned. 2.
Getting Started Verifying network registration In this procedure, you will verify that the Wireless MultiModem has been registered on the wireless network. To do so, you will use the common communications program Hyperterminal. 1. Using the Hyperterminal program at the computer to which the Wireless MultiModem is connected, type the AT command AT+CREG?. A value for the modem’s network registration status will be returned. 2.
Getting Started Testing the Configuration Description AT Commands Response Returned AT+CPIN OK =1234 Enter PIN Code AT + CREG ? Module synchro checking Comments PIN Code accepted +CME ERROR : 16 Incorrect PIN Code +CME ERROR : 3 PIN already entered (with +CMEE : 1 mode) CREG = , 1 modem synchronized on the network CREG = , 2 synchronization lost, re-synchronization attempt CREG = , 0 Modem not synchronized on network.
Getting Started Testing the Configuration (continued) Description Receiving an incoming call AT Response Commands Returned Comments RING ATA Answer the call. OK ATD1234; Initiate a call Don’t forget the “;” at the end for “voice” calls. OK Communication established CME ERROR : 11 PIN Code not entered (with +CMEE : 1 mode) CME ERROR : 3 AOC credit (Advice of Charge tells the user how much a call will cost) has been exceeded or a communication is already established.
Getting Started Testing the Configuration (continued) Description AT Commands Response Returned Comments Initiate an emergency call ATD112; OK Don’t forget the “;” at the end for “voice” calls. NO CARRIER Communication loss ATH Hang up Store the parameters in nonvolatile memory OK AT&W OK The communications program has saved the configuration settings in nonvolatile memory.
Troubleshooting Troubleshooting Situation A: The modem does not answer through the serial link If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for ‘no connection through serial link’ situation If the modem returns … (nothing) Then ask … Action Is the modem powered correctly? Provide a power supply in the range of 5 to 32Vdc.
Troubleshooting Solutions for ‘no connection through serial link’ situation (cont’d) If the modem returns … (nothing) {cont’d} Then ask … Action Is the communication program properly configured? In communications program, verify that modem parameters have been set to the values shown here: Data Bits = 8 Parity = none Stop Bits = 1 Baud = 115200 bps Is another program interfering with the communication program? 41 Close any such application program.
Troubleshooting Situation B: The modem always returns «Error» when trying to issue a communication If the Wireless MultiModem returns a message of error upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions.
Troubleshooting Solutions for “error” message situations (cont’d) If the modem returns … error (cont’d) Then ask … Is the selected bearer type supported by the called party? Action In comm. program, type AT+CMEE=1 to view the extended error codes (see “Interpretation …” table below). Retry. Is the selected bearer type supported by the network? Is the received signal strong enough? Is the antenna properly connected? 43 Be sure called party and network support selected bearer type.
Troubleshooting Error Code 0 3 Interpretation of Extended Error Codes related to “error” message Diagnostic Hint 10 Phone failure Operation not allowed Operation not supported SIM not inserted 11 12 SIM PIN required SIM PUK required 13 SIM failure 16 Incorrect password 4 Call technical support No action. No action. Do one of the following: Insert the SIM card into the modem’s SIM holder. Be sure SIM card is clean & properly inserted in holder. Enter PIN code. Enter PUK code.
Troubleshooting Error Code Interpretation of Extended Error Codes related to “error” message (cont’d) Diagnostic Hint 17 18 SIM PIN2 required SIM PUK2 required 26 Dialing string too long 30 32 No network service Network not allowed – emergency calls only Network personalization PIN required (Network lock) Illegal MS (#3) Illegal MS (#6) GPRS services not allowed (#7). 40 103 106 107 111 PLMN not allowed (#11) Enter PIN2 code. Enter PUK2 code.
Troubleshooting Error Code Interpretation of Extended Error Codes related to “error” message (cont’d) Diagnostic Hint 112 Location area not allowed (#13) No action. 113 Roaming not allowed in this location area (#13) Service option not supported (#32). Requested service option not subscribed (#33) Service option temporarily out of order (#34) Unspecified GPRS error PDP authentication failure No action. 132 133 134 148 149 150 Invalid mobile class Check the service option.
Troubleshooting Situation C: The modem always returns «No carrier» when trying to issue a communication Solutions for “no carrier” message Then ask … Action If the modem returns … no carrier (esp. for data communication) Is the selected bearer type supported by the called party? Type AT+CEER to view the extended error code (see “Interpretation of Extended Error Codes” table, page 52). Be sure that the selected bearer type is supported by the called party.
Troubleshooting Solutions for “no carrier” message (cont’d) If the Then ask … Action modem returns no carrier Be sure that the (esp. for semicolon character (“;”) voice is typed immediately communiafter the phone number cation) in the AT command. E.g., ATD######; type AT+CBST=0,0,3 Configure the SIM card for data/fax calls. Is the received signal strong enough? See “Signal Strength Verification,” page 38. Is the antenna properly connected? See “Antenna Specifications,” page 8.
Troubleshooting Interpretation of Extended Error Codes related to “no carrier” message Error Code Diagnostic Hint 1 16 17 18 19 21 22 31 Unallocated phone number Normal call clearing User busy No user responding User alerting, no answer Call rejected Number changed Normal, unspecified 49 Not allocated
Troubleshooting Interpretation of Extended Error Codes related to “no carrier” message (cont’d) Error Code Diagnostic Hint 50 68 252 253 Requested facility not subscribed ACM equal or greater than ACM Max Call barring on outgoing calls Call barring on outgoing calls Network causes Check your subscription (data subscription available?) Credit of your pre-paid SIM card expired? Not applicable Not applicable Call network provider 3, 6, 8, 29, See AT commands manual 34, 38, for further details.
Safety Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations and generally in such a way that a separation distance of at least 20 cm (8 inches) is normally maintained between the transmitter’s antenna and the body of the user or nearby persons.
Safety It is important to follow any special regulations regarding the use of radio equipment due in particular to the possibility of radio frequency, RF, interference. Please follow the safety advice given below carefully. · Switch OFF your Wireless MultiModem when in an aircraft. The use of cellular telephones in an aircraft may endanger the operation of the aircraft, disrupt the cellular network and is illegal.
Safety Vehicle Safety · Do not use your Wireless MultiModem while driving, unless equipped with a correctly installed vehicle kit allowing ‘HandsFree’Operation. · Respect national regulations on the use of cellular telephones in vehicles. Road safety always comes first. · If incorrectly installed in a vehicle, the operation of Wireless MultiModem telephone could interfere with the correct functioning of vehicle electronics.
Safety · Do not expose the Wireless MultiModem to water, rain or spilt beverages. It is not waterproof. · Do not abuse your Wireless MultiModem by dropping, knocking, or violently shaking it. Rough handling can damage it. · Do not place the Wireless MultiModem alongside computer discs, credit or travel cards, or other magnetic media. The information contained on discs or cards may be affected by the phone.
Warranty & Repair Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Warranty & Repair MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS. Repairs Repair Procedures for U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory: Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Attn: Repairs, Serial # ____________ A Returned Materials Authorization (RMA) is not required.
Warranty & Repair For out of warranty repair charges, go to www.multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308 or visit our web site at http://www.multitech.com/programs/orc/ for details on rates and coverage’s. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc.
Warranty & Repair Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. http://www.multitech.com/COMPANY/offices/DEFAULT.
Warranty & Repair Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email tsupport@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Reference Info Wireless Modem Reference Info GSM reference documents : GSM 03.40, GSM 03.45, GSM 04.11, GSM 04.21, GSM 05.08, GSM 07.01, GSM 07.02, GSM 07.05, GSM 07.07. ETSI contact : ETSI Secretariat F-06921 Sophia Antipolis Cedex, France e-mail : secretariat@etsi.fr Service : The AT commands manual is available on the MultiTech web site: http://www.multitech.com Disclaimer Wireless MultiModem specifications and manuals are subject to change without notice.
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