MultiModem® ZPX V.
MultiModem ZPX User Guide MT9234ZPX-UPCI MT9234ZPX-UPCI-NV MT9234ZPX-PCIE MT9234ZPX-PCIE-NV P/N S000414A, Revision A All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2008-2009 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Contents Contents CHAPTER 1: DESCRIPTION AND SPECIFICATIONS 5 Product Description Features AT Command Info Package Contents Technical Specifications 5 5 6 6 6 CHAPTER 2: INSTALLATION 8 General Safety Install your MultiModem Make the External Connections Line Connection Phone Connection (Optional) Microphone/Headphone Connection (Optional) Sound Card and Speaker Connections (If you have the Voice Option) Installing the Modem Driver Vista Operating System Preliminaries Driver Installation of your PCI S
Contents Canadian Limitations Notice Industry Canada Protection Against Contact with TNV Circuit EMC, Safety, and R&TTE Directive Compliance New Zealand Telecom Warning Notice South African Notice International Modem Restrictions 28 28 29 29 29 30 30 APPENDIX C – UPGRADING YOUR MODEM 31 Introduction Upgrade Overview Step 1: Identify the Modem Firmware Step 2: Identify the Current Firmware Version Step 3: Download the Upgrade File Step 4: Extract the Upgrade Files Step 5: Document and Clear Your Stored P
Chapter 1 - Description and Specifications Chapter 1: Description and Specifications Product Description The Multi-Tech MultiModem ZPX is an internal universal PCI bus card, MT9234ZPX-UPCI or a PCI Express bus card, MT9234ZPX-PCIE. The UPCI card operates in either 3.3 or 5V slot. The PCI Express card operates in a 3.3V slot. The MultiModem provides high-speed data transfer and fax capabilities for small businesses, telecommuters, and SOHO users. It is compatible with the IUT-T V.
Chapter 1 - Description and Specifications AT Command Info AT commands for the wireless modem are published in a separate Reference Guide included on the product CD and posted on the Multi-Tech web site.
Chapter 1 - Description and Specifications Category Serial Speeds Transmit Level Receiver Sensitivity Cleaning Manufacturing Information Approvals Intelligent Features Description Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400, 57,600, 115,200, and 230,400 bps –11 dBm (varies by country setting) –43 dBm under worst-case conditions No cleaning/washing due to the manufacturing process used to produce this product.
Chapter 2 - Installation Chapter 2: Installation General Safety • • • • • • • • • Use this product only with UL- and CUL-listed computers (U.S.A.) To reduce the risk of fire, use only UL-listed 26 AWG (.41mm) or larger telephone wiring. Never install telephone wiring during a lightning storm. Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.
Chapter 2 - Installation 5. Before handling the MultiModem, discharge static in your body by touching a piece of bare metal on the chassis. Carefully remove the MultiModem from its antistatic bag, handling it only by the mounting bracket and edges. Do not touch the gold-plated connectors along the bottom edge. 6. Look at the system’s main board to determine either PCI or Express connector.
Chapter 2 - Installation Installing the Modem Driver The MT9234ZPX drivers need to be installed in your computer’s program directory. The procedure will be different depending on the operating system. The first section provides installation for the Vista Operating System. The second section provides installation for Windows 2000 thru Windows XP Operating Systems. If you use a Linux operating system, please refer to Appendix D in the User Guide for installation instructions.
Chapter 2 - Installation 5. Windows couldn’t find driver software for your device screen appears. Choose Browse my computer for driver software (advanced). 6. At the Browse for driver software on your computer screen, click the Browse button. 7. Select the Drivers folder, and then the Vista folder on the product CD. Click Next. 8. Searching D:\Drivers\Vista for software… screen appears. 9.
Chapter 2 - Installation Installation of the Communications Port 10. The Found New Hardware – Multifunction Device screen appears with Insert the disc that came with your Multifunction Device. The MT9234ZPX-PCI product CD is still in the CDROM drive. Click Next. 11. At the Windows couldn’t find driver software for your device, click on Browse my computer for driver software (advanced). Locate and install driver software manually. 12.
Chapter 2 - Installation 17. The software for this device has ben successfully installed screen appears with Windows has finished installing the driver software for this device: Multi-Tech Communications Port. Click Close. Installation of the Modem 18. The Found New Hardware – MultiTech Systems MT9234ZPX-PCIE screen appears with Insert the disc that came with your MultiTech Systems MT9234ZPX-PCIE. The MT9234ZPX-PCI product CD is still in the CDROM drive. Click Next. 19.
Chapter 2 - Installation 22. Windows can’t verify the publisher of this driver software screen appears. Select Install this driver software anyway. 23. Installing driver software progress screen appears. 24. The software for this device has ben successfully installed screen appears with Windows has finished installing the driver software for this device: Multi-Tech Systems MT9234ZPX-PCIE. 25. Click Close. The installation of drivers is now complete. 14 Multi-Tech Systems, Inc.
Chapter 2 - Installation Driver Installation Windows XP/2003/2000 The MT9234ZPX driver installation is done in three parts, each directed by an installation wizard. The three parts are: (1) installation of the Single-port UART PCI Card, (2) installation of the Communications Port, and (3) installation of the modem. Preliminaries 1. Power up your computer. 2. Windows will detect that the new modem is present.
Chapter 2 - Installation Installation of the Communications Port The wizard will install the files for the Multi-Tech Communications Port. 8. The Welcome to the Found New Hardware Wizard screen appears. This wizard helps you install software for: Multifunction Device. Select Install from a list or specific location (Advanced). Click Next. 9.
Chapter 2 - Installation Installation of the Modem The wizard will install the file for Multi-Tech Systems MT9234ZPX Models. 12. The Welcome to the Found New Hardware Wizard screen appears for a third time. This wizard helps you install the software for: MultiTech Systems MT9234ZPX-UPCI. Select Install from a list or specific location (Advanced). Click Next. 13.
Chapter 2 - Installation Configure the Modem for Your Country or Region Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country/region in which you are using it. You must also do this if you move the modem to another country/region after it has been configured for the first country/region. The modem is set to country, Euro/NAM, with a country code of 52 decimal by default.
Chapter 3 – Remote Configuration Chapter 3: Remote Configuration Remote configuration is a network management tool that allows you to configure the MultiModem anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem.
Chapter 3 - Remote Configuration To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely. CAUTION: If you set S9 to 0 (zero) remotely, you won’t be able to change it back remotely. 1.
Chapter 4 - Troubleshooting Chapter 4: Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • The modem does not respond to commands.
Chapter 4 - Troubleshooting The Modem Cannot Connect When Dialing Reasons why the MultiModem may fail to connect include: • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, computer, or software at the other end. • incompatibility between modems • poor line conditions. You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default.
Chapter 4 - Troubleshooting The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (but first check with your local telephone company).
Chapter 4 - Troubleshooting Data Is Being Lost • If you are using data compression, set the serial port baud rate to two to six times faster than the data rate. • Make sure the flow control method you selected in your software matches the method selected in the modem (see AT commands &K and \Q.) • Enter the I11 command in command mode and before the modem is reset to display information about the last connection.
Chapter 4 - Troubleshooting Loopback Test 1. Connect a microphone and speaker to the MultiModem. To avoid feedback, make sure the microphone and speaker are well separated; better yet, use a headphone instead of a speaker. 2. Select Start, point to Programs, point to Accessories, and click HyperTerminal. 3. Click Cancel in the Connection Description dialog box. 4. In the HyperTerminal terminal window, type AT&&S and press ENTER.
Appendix A – Waste Electrical and Electronic Equipment (WEEE) Statement Appendix A: Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life.
Appendix B – Regulatory Compliance Appendix B – Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
Appendix B – Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Appendix B – Regulatory Compliance Protection Against Contact with TNV Circuit The protective cover is fastened to the modem card by means that will only allow a tool to remove the cover. Warning: Removal of the protective cover will affect product safety and user safety requirements.
Appendix B – Regulatory Compliance For repeat calls to the same number: • There shall be no more than 10 call attempts to the same number within any 30-minute period for any single manual call initiation, and • The equipment shall go on-hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt.
Appendix C – Upgrading your Modem Appendix C – Upgrading Your Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
Appendix C – Upgrading Your Modem 5. If the firmware version number is greater than the firmware version number found in “Step 1: Identify the Modem Firmware,” your modem has an older firmware version. Continue with “Step 3: Download the Upgrade File.” Warning: The first digit of the new firmware must match the first digit of the old firmware, or the modem may not work properly. E.g., if your current firmware version is 4.16, replace it only with 4.xx firmware, not 6.xx firmware.
Appendix C – Upgrading your Modem 3. Select the port to be upgraded from the Port list, select the appropriate .HEX file from the Hex File list, and then click Next to continue. Note: Do not use FLASHLDR.HEX. This file is used internally by Flash Wizard. 4. The Progress dialog box now displays the progress of the upgrade. Caution: Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable. Wait for the Next button to become active before proceeding. 5.
Appendix C – Upgrading Your Modem Appendix D – Installing under Linux Introduction This appendix explains how to verify that the Multitech MT9234ZPX-UPCI modem has been detected in Linux Operating System running kernel 2.6.xx. Assuming that the PCI card has been already installed in the system. Logon to the system as root. To check which kernel version the system is running, send the following command “uname -a” You should get a response like this: [root@armadillo ~]# uname -a Linux armadillo.net 2.6.18-8.
Appendix D – Installing under Linux This will bring minicom into configuration mode. You should get a response like this: [root@armadillo ~]# minicom -s minicom: WARNING: configuration file not found, using defaults From the configuration menu, select “Serial Port Setup” and press Enter. Configuration Filenames and paths File transfer protocols Serial port setup Modem and dialing Screen and keyboard Save setup as dfl Save setup as.. Exit Exit from Minicom This will display the Serial port settings.
Appendix D – Installing under Linux To go back to the main menu, press Enter one more time. Configuration Filenames and paths File transfer protocols Serial port setup Modem and dialing Screen and keyboard Save setup as dfl Save setup as.. Exit Exit from Minicom To go into the minicom terminal mode select “Exit” and press Enter. You should get a response like this: Welcome to minicom 2.1 OPTIONS: History Buffer, F-key Macros, Search History Buffer, I18n Compiled on Jan 7 2007, 04:48:39.
Appendix D – Installing under Linux Using AT Commands to Configure Country Code If you are comfortable using AT commands, you can configure your modem using AT commands. You must enter these commands in your communication program’s terminal window. To configure the modem for a specific country, execute the following AT commands: 1. Type AT%T19,0,nn (where nn represents the country code). Press Enter. 2. The modem will respond “OK.” 3. Type AT&F&W (this saves changes). Press Enter. 4.
Appendix E – C-ROHS Substance Concentration Appendix E: C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
Index Index protocols A AT commands &D &Q &W O 19, 20 autoanswer R 23 23 19, 20 23 C call waiting Caller ID communication programs compression, data 23 23, 24 21 24 D data compression DTR (Data Terminal Ready) Control command 24 23 F firmware upgrading flash memory Flash Wizard upgrade utility 31 31 32 G garbage characters 24 I Installation, driver software Windows 98 international restrictions 15 30 25 24 M microphone 9 P patch cord for sound card phone connection Sleep Mode solving probl
