Owner`s manual

34
MT64DSU Owner's Manual
Service
If your tech support specialist decides that service is required, your
MultiDSU64K may be sent (freight prepaid) to our factory. Return
shipping charges will be paid by Multi-Tech Systems).
Include the following with your MultiDSU64K:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the MultiDSU64K
is out of warranty. (Check with your technical support specialist for
standard repair charges.)
• if possible, note the name of the technical support specialist with
whom you spoke.
If you need to inquire about the status of the returned product, be
prepared to provide the serial number of the product sent.
Send MultiDSU64Ks to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
The Multi-Tech BBS
For customers who do not have Internet access, Multi-Tech Systems
maintains a bulletin board system (BBS) that mirrors its FTP site.
Information available from the BBS includes new product
information, product upgrade files, and problem-solving tips. The
phone number for the Multi-Tech BBS is [phone] (USA and
Canada) or [phone] (international and local).
The BBS can be accessed by any asynchronous modem operating
at 1200 bps to 56 Kbps at a setting of 8 bits, no parity, and 1 stop bit
(8-N-1).