Specifications

Introduction
Dim11 3
Ø Are you using existing computer equipment (computers, terminals,
printers, and so forth)?
Ø Is your business one physical store or perhaps several different locations?
How long does it take to get from one location to another?
Ø Is data from an existing computer system being converted to the
Dimensions system?
Ø Do you have custom programming needs?
Ø Are you using custom or standard forms for documents such as invoices,
pick tickets, statements, and checks?
Ø What are the overall scheduling considerations?
All of the above factors, as well as many others, can impact the length and
progress of a successful computer installation.
The Phases of Implementation
The general implementation process can be separated into 4 broad and flexible
categories.
1 Pre-installation phase Work in this phase prepares the computer for the
installation.
2 Phase I training This is when the computer is installed and the
appropriate software training is conducted.
3 Phase II or “Go Live” is when you begin to using the computer for
“Go Live” training sales, purchasing, A/R, A/P, payroll, etc. More training is
needed at this stage.
4 Follow-up phase Sometimes a follow-up stage is required for fine tuning
the entire system--hardware, software, training, etc.
These categories are only guidelines. Sometimes circumstances may dictate
significant changes to the implementation process. Dimensions will be as flexible
as possible and make every effort to perform the installation according to your
individual needs.
Hotline Support
You will have a special team of support analysts assigned to you during your
initial months of training. They are experts in training on all aspects of the
Dimensions system. Call hotline support at 1-800-755-5911 and enter extension
173. The support operator will take your call and log it into our call tracking
system. Our regular business hours are Monday through Friday, 6 am to 6 pm,
Mountain Time. We also have an after hours service that will contact the support
analyst for emergency calls outside our regular hours and on holidays. All we ask
is that you use these extended hours for emergencies only. If you have an
emergency outside these hours, you can still contact a support analyst.
Emergencies include problems that are of a nature that cannot wait until the next
regularly scheduled business day to be resolved. Non-emergency calls will be
billable at our standard rate. To reach the support analyst on call, call the 800
number above and dial extension 300. Leave your name, phone number and a
brief description of your question or problem. Please allow thirty minutes for a
response.