MultiModem® ZDX Model MT5656ZDX-Series Voice/Data/Fax Modem User Guide
Copyright and Technical Support MultiModem® ZDX User Guide MT5656ZDX, MT5656ZDX-V S000248, Revision M Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2013 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Table of Contents Contents Chapter 1 – Product Overview .......................................................................................................................... 5 Overview ................................................................................................................................................................ 5 Related Documents ............................................................................................................................................
Copyright and Technical Support Industry Canada Class B Devices .......................................................................................................................... 21 Canadian Limitations Notice ................................................................................................................................ 22 EMC, Safety, and R&TTE Directive Compliance ...................................................................................................
Chapter 1 – Product Overview Overview Multi-Tech MT5656ZDX and MT5656ZDX-V modems are compatible with the ITU-TV.92 protocol that provide quick connections, downstream transmissions at speeds up to 56K bps, and upstream transmissions at speeds up to 48K bps when connected to V.92-compatible Internet Service Providers. The V.
Copyright and Technical Support You Need ● A computer with an available serial port ● A nearby AC power outlet ● A nearby phone jack ● Optional: If you want speakerphone functions along with the ability to record sound or .
Chapter 2 - Installation Feature Description Transmission Level Frequency Stability Receiver Sensitivity AGC Dynamic Range Connectors Cables Diagnostics Speaker Speaker and Microphone Jacks -11 dBm (North America and Pan Euro) - varies by country setting ±0.
Copyright and Technical Support Chapter 2 - Installation Analog Telecom Safety Warnings Before servicing, disconnect this product from its power source and telephone network. Also: ● Never install telephone wiring during a lightning storm. ● Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. ● Use this product with UL and cUL listed computers only.
Chapter 2 - Installation Installing on a Windows Computer Connecting the Modem to Your System Turn off your computer. Place the modem in a convenient location, then connect it to your computer’s serial port, to the phone line, to AC power, and to your phone (phone is optional). 1. Connect the Modem to Your PC (RS-232 Connection). Plug one end of the RS-232 serial cable into the RS-232 connector on the modem, and plug the other end into a serial port connector on your computer. 2.
Chapter 2 - Installation About Power Connection, Surge Protectors, and Lightning Power surges and other transient voltages on power lines, such as those caused by lightning strikes, can damage or destroy your modem. Therefore, we recommend that you plug the modem into a surge protector rather than directly into a wall outlet, preferably a surge protector that provides protection against electrical spikes on the phone line as well as on the power line.
Chapter 2 - Installation Installing the Modem Driver on Windows To install on Windows 2000 or newer: 1. Download the modem driver from http://www.multitech.com/support.go. 2. Make sure your modem is connected properly, and then turn on your computer. Windows should detect your new modem and open the Welcome to the Found New Hardware wizard. Note: If Windows cannot find a modem, your modem may be turned off, or it may be plugged into the wrong connector on your computer. See Troubleshooting. 3.
Chapter 2 - Installation Installing on a Linux Computer These instructions describe how to install a modem on a computer using RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. With Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
Chapter 2 - Installation 4. Select the connection name used when you connected to the Internet. 5. Click OK. To use the system to answer calls, Linux requires other programs to be installed, such as Mgetty and Mgetty+Sendfax, depending on requirements. Each vendor of Linux usually has adequate information on installing these programs. Consult your Linux documentation for additional information.
Chapter 3 - Operation Your Multi-Tech modem operates under the control of a communications program. For information on how to use the modem with your communications program, please refer to the documentation provided with the data communications program. An experienced modem user can configure the program’s software to change the way the software interacts with a modem and configure the modem to change the way it operates.
Chapter 3 – Operation Configuring Your Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows normally do not need to be manually configured, since they obtain configuration information from Windows. Though each communication program is different, the following procedure should work with most of them. 1. Turn on your computer and run your communications program. 2.
Chapter 4 - TroubleshootingChapter 3 - Operation Chapter 4 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech. If you experience problems, please check the following before calling Technical Support.
Chapter 4 - Troubleshooting Or you might have selected a COM port in your software other than the one the modem is physically connected to—compare the settings in your software to the physical connection. 6. If the modem is on, the cable is plugged into the correct port, the communications program is configured correctly, and you still don’t get an OK, the fault might be in the serial cable. Verify it is firmly connected at both ends. 7.
Chapter 4 - Troubleshooting Modem Dials but Cannot Connect There can be several reasons the modem fails to make a connection. Possibilities include: ● Lack of a physical connection to the telephone line. ● A missing dial tone. ● A busy signal. ● A wrong number. ● No modem at the other end. ● A faulty modem, computer, or software at the other end. ● Modem incompatibility. You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default.
Chapter 4 - Troubleshooting Modem Disconnects while Online ● If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most phone areas in North America, you can disable Call Waiting by preceding the phone number with *70 (check with your local phone company). ● You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.g.
Appendix A – Regulatory Information FCC Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and Ringer Equivalence Number (REN) for this equipment or a product identifier in the format: For current products: US:AAAEQ##Txxxx. For legacy products: AU7USA-xxxxx-xx-x. If requested, this number must be provided to the telephone company. 2.
Appendix A – Regulatory Compliance 10. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 11. This equipment is hearing aid compatible. 12. Manufacturing Information on telecommunications device (modem): Manufacturer: Trade Name: Model Number: Registration No: Ringer Equivalence: Modular Jack (USOC): Service Center in USA: Multi-Tech Systems, Inc.
Appendix A – Regulatory Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 1. l'appareil ne doit pas produire de brouillage, et 2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Appendix A – Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become noncompliant.
Appendix A – Regulatory Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc.
Appendix A – Regulatory Compliance Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
Appendix A – Regulatory Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc.
Appendix B – Upgrading the Modem Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user. Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.
Appendix B – Upgrading the Modem Step 3: Download the Upgrade File 1. If you are not already at the MultiModemZDX firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” 2. Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk. 3. In the same section of the Web page, download the Flash Wizard utility for your operating system by clicking it, and save it in the same folder.
Index C China’s Administrative Measures on the Control of Pollution ............................................................... 25 Connecting the Modem ............................................. 9 connectors ................................................................. 6 D Data Rates ................................................................. 7 Dial-Up Networking ................................................. 11 E EMC requirements Industry Canada .......................................
