Model Number MT5634ZPW-PCI Owner’s Manual
Owner’s Manual 82078500 Revision A #MT5634ZPW - PCI This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1998, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1 - Introduction and Description Congratulations ................................................................................ 8 Peripheral Component Interconnect (PCI) ..................................... 11 What is in Your Modem Package? .................................................. 11 How to Use This Manual ................................................................ 12 Typographic Conventions ...............................................................
Chapter 3 - AT Commands, S-Registers and Result Codes Introduction .................................................................................... 34 Configuring Communications Software .......................................... 34 AT Commands ................................................................................ 37 S-Registers .................................................................................... 48 Result Codes ..................................................................
Appendices Appendix A: Regulatory Compliance .............................................. 76 Appendix B: Technical Specifications ............................................. 90 Appendix C: ASCII Conversion Chart .............................................
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Chapter 1 - Introduction and Description
Owner’s Manual Congratulations Congratulations on your purchase of one of the finest internal data/fax/voice modems available today: the MultiModemZPWPCI™ from Multi-Tech Systems. The MultiModemZPW-PCI is an internal, half-length, fax modem card that can be plugged into any PCI expansion slot. Your MultiModemZPW-PCI incorporates a new modem technology called K56flexTM, that enables Internet connections at data rates up to 56K bps over standard telephone lines.
1 Introduction and Description The MultiModemZPW-PCI is a full-featured internal data/fax/ voice modem designed for Pentium computers in a Windows Plug and PlayTM environment. General features include: • Compliance with major ITU-T, TIA, and EIA international standards to ensure compatibility with other modems. • Distinguishes data, fax, and voice calls. • Caller ID to identify your caller’s phone number (available on U.S. products). • Easy Windows 95 Plug-and-Play (PnP) installation.
Owner’s Manual • Automatic disabling of compression when transferring already-compressed files. • Redial, pulse (rotary) and touch-tone dial. • Dial tone and busy signal detection for reliable call-progress detection. • Plug and Play (PnP) serial support. • Flash upgradable. • Compatibility with the standard AT command set used by most communication programs. • Stores up to four telephone numbers. Fax • Supports V.
1 Introduction and Description Peripheral Component Interconnect (PCI) First developed by companies such as IntelTM, AT&TTM and Digital Equipment Corp.TM, the Peripheral Component Interconnect (PCI) bus used by your MT5634ZPW-PCI provides high performance that is easy to use. Because PCI devices contain registers with the device information required for configuration, full auto configuration of PCI Local Bus add-in boards and components is supported.
Owner’s Manual How to Use This Manual Chapter 1: Introduction and Description This chapter introduces the MT5634ZPW-PCI, briefly describing its features and package contents. It also describes the typographic conventions used in this manual. Chapter 2: Installing Your Modem This chapter describes first how to install the modem in your computer and connect it to a telephone, telephone line, microphone, and speaker. It also describes how to install the modem’s drivers in Windows 95.
1 Introduction and Description Chapter 6: Warranty, Service, and Technical Support This chapter contains the terms of your warranty and describes how to get help from Multi-Tech Systems for problems you cannot resolve yourself. It includes our technical support phone number, and how to access us through our BBS, the Internet, CompuServe, and our fax-back service.
Owner’s Manual Typographic Conventions This manual uses the following typographic conventions: You type this Text entered by you is shown in boldface. Spell the entry exactly as shown, using upper and/or lower case type. However, when you see , press the ENTER key; do not spell it as shown. AT command Bold, italicized type is used for an AT or S-register command, but only when we do not intend you to type it.
Chapter 2 - Installation
Owner’s Manual Introduction This chapter describes how to install the MultiModemZPW-PCI into your computer and the MultiModemZPW-PCI drivers into Windows 95. What You’ll Need Before you start, please make sure you have everything you need: Multi-Tech Supplies • • • • • One MultiModemZPW-PCI internal fax modem card One MultiModemZPW-PCI Drivers disk One telephone cable Communications software This MultiModemZPW-PCI Owner’s Manual You supply • A 100-MHz or faster Pentium PC.
2 Installation Safety Warnings • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • This product is to used with UL and CUL listed computers. • Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines.
Owner’s Manual Sound Card Considerations If you want speakerphone functions along with the ability to record sound or .WAV files through the sound card at the same time, you need: • two stereo PC microphones • one stereo male-to-male patch cord • one sound card and optional speakers To connect a 3rd party sound card, perform the following steps: 1. Obtain a stereo male-to-male patch cord (can be purchased at a local PC retail store). 2.
2 Installation Install the MultiModemZPW-PCI into the Computer Installation of the MultiModemZPW-PCI requires you to open your computer. Please consult the computer manual in addition to the following instructions: 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPW-PCI and the computer. Do not turn the computer on until the instructions tell you to do so. 2. Remove the cover from the computer as instructed in the computer manual. 3.
Owner’s Manual External Connections The MultiModemZPW-PCI communicates over public switched telephone network lines. Use the modular telephone cable provided with the modem to connect the MultiModemZPW-PCI to your telephone wall jack. If you do not have a standard modular wall jack near your computer, you should install one, or have one installed for you by your telephone company. In the U.S., installation kits and adapters are available wherever telephones are sold.
2 Installation Installing Drivers 1. Plug in and turn on your computer. As your computer boots, it automatically detects the MultiModemZPW-PCI, and the New Hardware Found dialog box appears. 2. In the New Hardware Found dialog box, select “Driver from disk provided by hardware manufacturer” (the default selection). Then click the OK button. The Install from Disk window appears. 3.
Owner’s Manual Verifying Configuration Use the following procedure to check the assignments Windows has made for your modem: 1. Click on the Start button, point to Settings, click on Control Panel, and double-click on the System icon. 2. When the System Properties sheet appears, click on the Device Manager tab. A list of device types appears. 3. Double-click on “Modem” for a list of modems installed in your computer. 4. Double-click on “Multi-Tech MT5634ZPW-PCI.
2 Installation 10. Write down the modem’s port, interrupt, address, and highest speed. You will need this information to set up any “legacy” (non-Windows 95) communications software you install. Port: COM__ Interrupt:____ Address:_______ Speed:_______ 11. Click on the General tab. Select the Multi-Tech MT5634ZPW-PCI and click on the Properties button to review the modem’s default communications settings. Do not change any settings unless you have special requirements. 12.
Owner’s Manual Operating Your MultiModemZPW-PCI You control your MultiModemZPW-PCI by issuing AT commands and setting S-Registers. Right now your MultiModemZPW-PCI is set up for the most typical user application, that is, as a traditional modem set to make a dial-up call to a remote installation where the call is answered automatically; therefore, you shouldn’t need to change the current default configuration.
2 Installation Simple Operations You can dial by using the ATD command and the phone number of the modem with which you wish to connect, e.g., ATD6127853500. Your modem will dial the number; a “scrambling” noise is heard as the modem negotiates the kind of connection it can make, and once the modems have settled on a common connection, a connect message on your computer’s video is displayed. To hang up a call, enter +++ATH. Your modem will return on hook.
Owner’s Manual Testing the MultiModemZPW-PCI’s Data Functions Test the modem’s data functions by using HyperTerminal to call the Multi-Tech Bulletin Board System (BBS) and download a file. Note: If this will be your first time calling the Multi-Tech BBS, refer to Chapter 5 for instructions on logging in as a new user. 1. Have your modem’s serial number handy; you will need it to gain full access to the BBS. 2. Select Start, Programs, Accessories, HyperTerminal. 3.
2 Installation 10. From the Main Menu, type F to access the Files Menu, then type D. 11. Enter the name of the file you wish to download from the BBS. 12. If a password is required, enter the password. 13. Answer Y or N to the automatic logoff question. 14. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol). 15. If you select Zmodem, the transfer will begin automatically.
Owner’s Manual Testing the MultiModemZPW-PCI’s FAX Functions Test your modem’s fax capabilities by sending a fax to a fax machine in your office. Microsoft Fax is installed in Windows 95 as part of the Microsoft Exchange option. You can use Microsoft Fax to fax from within an application, such as a word processor, or to act as a standalone fax program. In the following procedure you will run Microsoft Fax as a stand-alone fax program. 1. Select Start, Programs, Accessories, WordPad. 2.
2 Installation 11. Click Next, then click Finish. 12. Microsoft Fax opens the ZPW-PCI Test.doc file in WordPad and prints it to the Rendering System, then dials the recipient and sends the fax. 13. Exit Microsoft Fax when the Status dialog box says the fax has been successfully sent. Other Ways to Access Microsoft Fax • In Windows 95, select File, Print, and select Microsoft Fax as the default printer. • In a Windows 95 application, select File, Send. • In Microsoft Exchange, select Compose, New Fax.
Owner’s Manual Loopback Testing 1. Connect a microphone and speaker to the MultiModemZPWPCI. To avoid feedback, make sure the microphone and speaker are well separated; for best results, use a headphone instead of a speaker (make sure volume is turned down). 2. Select Start, Programs, Accessories, HyperTerminal. 3. Double-click on the Multi-Tech BBS icon you created in “Step 2: Call the Multi-Tech BBS.” HyperTerminal starts with the Connect dialog box open. 4. Click Cancel in the Connect dialog box. 5.
2 Installation 6. Speak into the microphone to talk to the person on the other end of the line, and listen over the speaker. 7. Type ATH and press ENTER to hang up. 8. Type ATZ and press ENTER to reset the modem.
Owner’s Manual 32 MT5634ZPW-PCI
Chapter 3 - AT Commands, S-Registers and Result Codes
Owner’s Manual Introduction Communications software must be customized, or configured, to make it work with your computer’s serial port and modem, to meet the requirements of the system on the other end of a connection, and to meet your own requirements. Windows 95® makes configuration easy for Windows 95– compliant communications software. The modem and port are, for the most part, configured automatically when the modem’s drivers are installed in Windows.
3 AT Commands, S-Registers and Result Codes 4. If your legacy software doesn’t have the correct modem initialization string, you must change it. AT&F^M, which selects the modem’s factory default settings, works well for most connections. (^M is the code for the carriage return character that sends the string to the modem.) If you need extra time to make a connection, add S7=60 to the string, like this: AT&FS7=60^M. For CompuServe, the initialization string should be AT&F\N0^M.
Owner’s Manual 9. If you must dial 9 to get an outside line, edit the dialing prefix to include a 9 and a comma, e.g., ATDT9, (the comma inserts a pause before dialing the next digit). Similarly, to turn off call waiting for the duration of the call, insert the disabling code used in your area, e.g., ATDT*70,. If you are using Windows 95-compliant software, make these changes in the “How I dial from this location” box of the Dialing Properties sheet. *: *70 is only used in the United States.
3 AT Commands, S-Registers and Result Codes AT Commands This section summarizes your modem’s AT commands. For detailed information on the commands, download ZPW-PCIHELP.EXE from the Multi-Tech BBS (see “Call the Multi-Tech BBS” in Chapter 3). Note: Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant in specific countries.
Owner’s Manual Command: A/ Values: Description: Repeat Last Command n/a Repeat the last command string. Do not precede this command with AT. Do not press ENTER to execute. Command: Bn Values: Default: Description: B0 B1 B2 B3 B15 B16 Communication Standard Setting n = 0–3, 15, 16 1 and 16 Select ITU-T V.22 mode when modem is at 1200 bps. Select Bell 212A when modem is at 1200 bps. Deselect V.23 reverse channel (same as B3). Deselect V.23 reverse channel (same as B2). Select V.
3 AT Commands, S-Registers and Result Codes S Dial a telephone number previously stored using the &Zn=x command (see &Zn=x command for further information). The range of n is 0-3. , Pause during dialing for time set in register S8. ; Return to command mode after dialing. (Place at end of dial string.) ! Hook flash. Causes the modem to go on-hook for one-half second, then off-hook again. @ Wait for quiet answer.
Owner’s Manual Command: In Values: Default: Description: I0 I1 I2 I3 I4 I9 I11 Information Request n = 0–4, 9, 11 None Display default speed and controller firmware version. Calculate and display ROM checksum (e.g., “12AB”). Check ROM and verify the checksum, displaying OK or ERROR. Display default speed and controller firmware version. Display firmware version for data pump (e.g., “94”). Display country code (e.g., “NA Ver. 1”). Display Diagnostic Information for the last Modem Connection (i.e.
3 AT Commands, S-Registers and Result Codes Command: O Values: Default: Description: O0 O1 O3 Return Online to Data Mode 0, 1, 3 None Exit online command mode and return to data mode. Issue a retrain and return to online data mode. Issue a rate renegotiation and return to data mode. Command: Qn Values: Default: Description: Q0 Q1 Result Codes Enable/Disable n = 0 or 1 0 Enable result codes. Disable result codes.
Owner’s Manual Command: Xn Values: Default: Description: X0 X1 X2 X3 X4 X5 X6 X7 Command: Yn Values: Default: Description: Y0 Y1 Command: Zn Values: Default: Description: Z0 Z1 Command: &Bn Values: Default: Description: &B0 &B1 42 Result Code Selection n = 0–7 4 Basic result codes (e.g., CONNECT); does not look for dial tone or busy signal. Extended result codes (CONNECT 56000 V42bis, CONNECT 33600 V42bis, etc.); does not look for dial tone or busy signal.
3 AT Commands, S-Registers and Result Codes Command: &Cn Values: Default: Description: &C0 &C1 Data Carrier Detect (DCD) Control n = 0 or 1 1 Force Data Carrier Detect signal high. Let Data Carrier Detect follow carrier signal. Command: &Dn Values: Default: Description: &D0 &D1 Data Terminal Ready (DTR) Control n = 0, 1, 2, or 3 2 Modem ignores DTR signal. When DTR drops while in online data mode, the modem enters command mode, issues an OK, and remains connected.
Owner’s Manual Command: &Kn Values: Defaults: Description: &K0 &K3 &K4 Local Flow Control Selection n = 0, 3, or 4 3 Flow control disabled. Enable CTS/RTS hardware flow control. Enable XON/XOFF software flow control. Command: &Mn Values: Defaults: Description: &M0 &M1 Communications Mode n=0 0 Asynchronous mode. Reserved—responds ERROR. Command: &Qn Values: Defaults: Description: &Q0 &Q5 &Q6 Asynchronous Communications Mode n = 0, 5, or 6 5 Asynchronous with data buffering. Same as \N0.
3 AT Commands, S-Registers and Result Codes Command: &Wn Values: Default: Description: &W0 Store Current Configuration n=0 None Store active modem settings in NVRAM; load them at power-on or following the ATZ command instead of loading the factory defaults from ROM. Command: &Yn Values: Default: Description: &Y0 Select Stored Configuration for Hard Reset n=0 0 Select stored configuration 0 on power-up. (For backward compatibility with some software.) Not supported—responds ERROR.
Owner’s Manual Command: \Nn Values: Default: Description: \N0 \N1 \N2 \N3 \N4 \N5 \N7 Command: \Qn Values: Default: Description: \Q0 \Q1 \Q2 \Q3 Error Correction Mode Selection n = 0–5, or 7 3 Non-error correction mode with data buffering (same as &Q6). Direct mode. MNP reliable mode. V.42/MNP auto-reliable mode. V.42 reliable mode. V.42, MNP, or non-error correction (same as \N3). V.42, MNP, or non-error correction (same as \N3).
3 AT Commands, S-Registers and Result Codes Command: -Cn Values: Defaults: Description: -C0 -C1 Data Calling Tone n = 0 or 1 0 Disable V.25 data calling tone. Enable V.25 data calling tone. Command: %B Values: Description: View Numbers in Blacklist n/a If blacklisting is in effect, this command displays the numbers for which the last call attempted in the previous two hours failed. In countries that do not require blacklisting, the ERROR result code appears.
Owner’s Manual Command: %T125 Testing DSP 56K Code Version/Checksum Values: n/a Description: Entering AT%T125 tests the DSP56K code version and checksum running in external RAM. Upon issuing this command the user may then issue ATI4 to get DSP version or ATI1 to get DSP checksum in RAM. Entering AT%T124 tests the DSP56K code version and checksum running in internal ROM. Upon issuing this command the user may then issue ATI4 to get DSP version or ATI1 to get DSP checksum in ROM.
3 AT Commands, S-Registers and Result Codes Register Unit Range Default Description S6 seconds 2–65* 2* Sets the time the modem will wait after it goes off-hook before it begins to dial the telephone number. S7 seconds 1–255* 50* Sets the time the modem will wait for a carrier signal before aborting a call. Also sets the wait for silence time for the @ dial modifier. S8 seconds 0–65 2 Sets the length of a pause caused by a comma character in a dialing command.
Owner’s Manual Register Unit Range S37 decimal 0–19 0 S37 sets the maximum V.34 "upstream" speed that the modem attempts to connect.
3 AT Commands, S-Registers and Result Codes Register Unit Range S42 decimal 0–1 1 Enables/disables the 56K auto rate. Retrain and fallback are disabled in data mode. 0 = disable; 1 = enable. S43 decimal 0–1 1 For testing and debugging only. Enables/disables V.32bis start-up auto mode operation. 0 = disable; 1 = enable. S48 decimal 7 or 128 7 S89 seconds 0, 5–255 10 Sets the length of time in the off-line command mode before the modem goes into standby mode.
Owner’s Manual Result Codes In command mode the MultiModemZPW-PCI sends result codes to your computer to provide you with on-going information during dialing and connection. The following table shows the available result codes.
3 AT Commands, S-Registers and Result Codes Terse 77* 78* 79* 80* 81* 82* 88 89 90 Verbose CONNECT CONNECT CONNECT CONNECT CONNECT CONNECT DELAYED 46000 48000 50000 52000 54000 56000 BLACKLISTED BLACKLIST FULL Description Connected at 46000 bps Connected at 48000 bps Connected at 50000 bps Connected at 52000 bps Connected at 54000 bps Connected at 56000 bps Delay is in effect for the dialed number Dialed number is blacklisted Blacklist is full * EC is added to these Result Codes when the extended Resul
Owner’s Manual 54 MT5634ZPW-PCI
Chapter 4 - Troubleshooting
Owner’s Manual Introduction This chapter covers some common problems you may run into with your modem and how to solve them. Your MultiModemZPW-PCI was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.
4 Troubleshooting • Retry whatever action was not working. • If it still does not work, check the following section for a description and possible solution of your problem. • If you do not find your problem listed in the next section, see Chapter 7 for information on how to reach one of our technical support technicians via our toll-free telephone number, the Internet, or CompuServe.
Owner’s Manual The Modem Does Not Respond to Commands • Make sure you are in terminal mode in your data communications program, then type AT and press ENTER. If you get an OK response, your connections are good and the problem likely is in the connection description in your communications software. • Try resetting your modem by sending it an ATZ or AT&F command in terminal mode.
4 Troubleshooting Communications Port your modem is connected to. In the port’s Properties sheet, click on the Resources tab to see the port’s Input/Output range and Interrupt Request. If another device is using the same address range or IRQ, it will appear in the Conflicting Device List. Uncheck Use Automatic Settings to change the port’s settings so they do not conflict with the other device, or select the port the conflicting device is on and change it instead.
Owner’s Manual The Modem Dials But Cannot Make a Connection There can be several reasons the MultiModemZPW-PCI fails to make a connection. Possibilities include • • • • • • • lack of a physical connection to the telephone line. a wrong dial tone. a busy signal. a wrong number. no modem at the other end. a faulty modem, computer, or software at the other end. incompatibility between modems. You can narrow the list of possibilities by using extended result codes.
4 Troubleshooting • If the modem reports BUSY, the other number may be busy, in which case you should try again later, or it may indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line. If you must dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem’s dial prefix, e.g., ATDT9,. Note the comma, which inserts a pause before the number is dialed.
Owner’s Manual The Modem Disconnects While Online • If you have call waiting on the same phone line as your modem, it may interrupt your connection when someone tries to call you. If you have call waiting, disable it before each call. In most telephone areas in North America, you can disable call waiting by preceding the telephone number with *70 (check with your local telephone company). You can automatically disable call waiting by including the disabling code in the modem’s dial prefix (e.g.
4 Troubleshooting The Modem Cannot Connect When Answering • Auto-answer may be disabled. Turn on auto-answer in your data communications program or send the command ATS0=1 to your modem in terminal mode. File Transfer Appears Slower Than It Should Be • If you are using a slow transfer protocol, such as Xmodem or Kermit, try Zmodem or Ymodem/G instead. • Is your line noisy? If there is static on your line, the modem has to resend many blocks of data to insure accuracy.
Owner’s Manual There Are Garbage Characters on the Monitor • Your computer and the remote computer may be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communications software. • You may be experiencing line noise. Enable error correction, if it is disabled, or hang up and call again; you may get a better connection.
Chapter 5 - Warranty, Service and Technical Support
Owner’s Manual Introduction This chapter begins with the terms of your modem’s warranty. Read carefully the next section, “Tech Support,” if you have questions or problems with your modem. It includes the technical support telephone numbers, space for recording your modem information, and an explanation of how to send in your modem should you require service.
5 Warranty, Service and Tech Support MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory with transportation prepaid.
Owner’s Manual The modem model and serial numbers are silkscreened on your modem. The software versions are printed on the diskette labels. Type ATI4 in terminal mode to display the modem firmware version. Please note the status of your modem in the space below before calling tech support. This includes screen messages, diagnostic test results, problems with a specific application, etc.
5 Warranty, Service and Tech Support Service If your technical support specialist decides that service is required and you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If necessary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions.
Owner’s Manual The Multi-Tech BBS Multi-Tech maintains a bulletin board system (BBS) for its customers. Information available from the BBS includes new product information, product upgrade data, and problem-solving tips. There is also a message service that lets you request additional information. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (local and international).
5 Warranty, Service and Tech Support Downloading a File If you know the file name 1. From the Main Menu, type F to access the Files Menu, then type D. 2. Enter the name of the file you wish to download from the BBS. 3. If a password is required, enter the password. 4. Answer Y or N to the automatic logoff question. 5. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol). 6. If you select Zmodem, the transfer will begin automatically.
Owner’s Manual 6. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol). 7. If you select Zmodem, the file will transfer automatically. If you select another protocol, you may have to initiate the transfer yourself. (In MEWTERM and many other communications programs, the PAGE DOWN key initiates the download.) 8. When the download is complete, enter S to return to the File Menu.
5 Warranty, Service and Tech Support About CompuServe In addition to the BBS, Multi-Tech provides support through CompuServe’s Modem Vendor Forum (GO MODEMVEN) under GO MULTITECH. You can also download manuals, Help files, drivers, Microsoft Mail scripts, and product tips and descriptions from the forum’s Multi-Tech library. Refer to your CompuServe documentation for special operating procedures.
Owner’s Manual About the Multi-Tech Fax-Back Service Multi-Tech's fax-back system provides 24-hour access to sales, marketing, and technical literature for customers in the U.S.A. Dial (612) 717-5888, follow the voice prompts, and enter the document number for either the Sales and Marketing catalog or the Technical Support catalog of documents. For convenience, write your fax number in the following space: _________________________________.
Appendices
Owner’s Manual Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2.
Appendices 5. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service. 6. If trouble is experienced with this equipment (the model of which is indicated below) please contact Multi-Tech Systems, Inc.
Owner’s Manual NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Appendices Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination of a interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certificated equipment.
Owner’s Manual This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulation of the Canadian Department of Communications. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.
Appendices Compliance with BABT Requirements Approved for connection to telecommunications system specified in the instructions for use subject to the conditions set out in them. Warning: Interconnection directly, or by way of other apparatus, of ports marked ‘SAFETY WARNING see instructions for use’ with ports marked or not so marked may produce hazardous conditions on the network. Advice should be obtained from a competent engineer before such a connection is made.
Owner’s Manual become conductive due to condensation. Failure to maintain these minimum distances would invalidate approval. Figure A-1. Creepage and Clearance Distances.
Appendices Except at the edge connector which plugs into the host's expansion slot, clearance distance (Xmm) and creepage distance (Ymm), as given in the above table, must be maintained between the communication card and any assemblies which use or generate hazardous voltage.
Owner’s Manual Compliance with BS6305 Clause 6.2, BS6320 Clause 7.2, and BABT/SITS/82/ 005S/D a. The modem is suitable for connection to the public switched telephone network (PSTN) provided by British Telecommunications plc or Kingston Communications (Hull) plc. Circuit supply by British Communications, Mercury Communication, or Hull City Council. Only direct exchange lines may be used, not shared service. b. The modem is suitable for household, office, and similar general indoor use.
Appendices i. internal software that has not been formally accepted by BABT. ii. external control software or external control apparatus which cause the operation of the modem associated call setup equipment to contravene the requirements of the standard set out in BABT/SITS/82/005S/D.
Owner’s Manual Compliance with BS6789: Section 3.1 and Part 2 a. The modem is not capable of allowing Auto Call using '999' or other PABX emergency numbers. b. Modes other than modes 1, 2, or 3 should not be used on the BT PSTN. This modem is a mode 1 device. c. Users are advised to check the numbers entered during the Auto Call set up phase prior to dialing. d.
Appendices European Community Directives (CE) The CE mark is affixed to the enclosed MultiTech product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits; both amended by C
Owner’s Manual Australian and New Zealand Modem Warning Notice Australian Modem Warning Notice Modems connected to the Australian telecommunications network must have a valid AUSTEL permit. This modem has been specifically configured to ensure compliance with AUSTEL Standards. The following commands can affect compliance and must not be set outside the acceptable range.
Appendices Failure to set the modem, and any communications software used with the modem, to the values shown above will result in the modem being operated in a non-compliant manner. Consequently, there would be no permit in force for this equipment, and the Telecommunications Act 1991 prescribes a penalty of $12,000 for the connection of non-permitted equipment.
Owner’s Manual Appendix B: Technical Specifications Trade Name MultiModemZPW-PCI Model Numbers MT5634ZPW-PCI Client-to-Server Data Rates Client-to-Client Data Rates *K56flex speeds when accessing an ISP-type K56flex server (actual speed depend on server capabilities and line conditions) K56flex speeds, plus 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000, 9600, 7200, 4800, 2400, 1200, 0-300 bps Fax Rates 14,400, 12,000, 9600, 7200, 4800, 2400, and 300 bps Data Format
Appendices Error Correction ITU V.42 (LAP-M and MNP Classes 2–4) Data Compression ITU V.42bis (4:1 compression) and MNP 5 (2:1 compression) Speed Detection Automatic speed detection and switching between available speeds Fallback In adverse line conditions, the modem falls back from its current operating speed to the next reliable slower speed in 2400 bps decrements (V.34 mode). If conditions improve, the modem falls forward to the fastest reliable speed in 2400 bps increments.
Owner’s Manual Command Buffer 40 characters Data Modulations FSK at 300 bps, DPSK at 1200 bps, QAM at 2400, 4800, and 9600 bps (non-trellis), QAM with trellis-coded modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600 and 56,000 bps (PCM) Fax Modulations V.21 CH2: FSK at 300 bps V.27ter: DPSK at 4800 and 2400 bps V.29: QAM at 9600 and 7200 bps V.
Appendices Fax Carrier Frequencies V.21 CH2 (half duplex): 1650 Hz mark, 1850 Hz space for Transmit Originate; 1650 Hz mark, 1850 Hz space for Transmit Answer V.27ter: 1800 Hz Originate/Answer V.29 QAM: 1700 Hz Originate/Answer V.17 TCM: 1800 Hz Originate/Answer Diagnostics Power-on self-test (POST) and local analog loop Transmit Level -10dB Frequency Stability ±0.01% Receiver Sensitivity -43 dB under worst-case conditions AGC Dynamic Range 43 dB Serial Interface ITU-T V.24/V.
Owner’s Manual Appendix C: ASCII Conversion Chart CTRL @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _ NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF 94 CODE NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US HEX 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F DEC 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Null, or all zeros Start of Heade
