User`s guide

Technical Support
VOICE TROUBLESHOOTING
Voice recordings sound garbled when played.
• Try recording your messages using a different input device.
• Change the message quality option under Voice Setup to a
higher quality option.
Using the speakerphone, I can’t hear the person I called or they
can’t hear me.
• Speakerphone is a feature of the modem, so it is necessary to
have your speakers and microphone connected to your
modem's Speaker and Mic jacks rather than through the sound
card.
Alternatively, you can connect a patch cable between the
Speaker jack of your modem and the Line In jack of your
sound card. You will then want to un-mute the Line In
Balance of the Volume Controls in your system and adjust
accordingly. Using a patch cable is not the ideal method and
is not guaranteed to function in every situation.
DATA TROUBLESHOOTING
You cannot communicate with your modem, or you receive garbage
characters in the Terminal.
• The COM port and/or IRQ used by your modem are also
being used by another serial device installed in your
computer. Move the modem to a different COM port.
When you type a character in the Terminal, it appears twice or not at all.
• HotFax MessageCenter has its Local Echo feature turned on
and the modem's echo feature is also turned on. Turn off
Local Echo under Terminal Setup.
You cannot hear the modem dial or connect.
• Add M1L3 to the end of your Initialization String under the
General tab of Modem Setup.
38 HotFax MessageCenter User's Guide