User`s guide

Technical Support
The sent fax comes out squashed or elongated.
• The fax was sent using a different resolution than when the
fax was converted. Ensure that the resolution setting is the
same for both cases.
When you view a received fax, there appear to be missing lines, garbage,
or "bar code."
• Your modem may be incompatible with the sending
hardware.
• There may have been a bad connection for the call.
The Fax Viewer will not read a fax file.
• Re-create the fax file from the original graphic or document.
• Have the sender resubmit the fax.
Laser printers will not print using a high resolution.
• The printer does not have enough internal memory to store the
entire page at high resolution. More memory must be added to
the printer or a lower resolution must be used during printing.
Graphic files come out very large after conversion.
• The graphic files are saved at either a very high resolution or
low resolution. This mostly occurs in scanned graphic files
that were scanned at unsupported resolutions. Graphics should
be scanned at resolutions ranging from 100 to 200 dots per
inch.
Faxes sent to an e-mail address are not being delivered.
• Make sure you have set the proper SMTP server name. Verify
the SMTP server name with your ISP or LAN administrator.
• Connection to the Internet is not available
• The SMTP server may be temporarily down.
• An incorrect recipient e-mail address was used.
HotFax MessageCenter User's Guide 37