User`s guide

Technical Support
In the unlikely event you encounter a problem using HotFax
MessageCenter, refer to this section for troubleshooting suggestions that
will allow you to identify and resolve the problem. This section also
contains information for contacting Smith Micro Software Technical
Support.
TROUBLESHOOTING TIPS
Troubleshooting tips are provided for the following types of potential
problems:
• Fax
• Voice
• Data
FAX TROUBLESHOOTING
HotFax MessageCenter is not able to connect or receive faxes from
remote fax sources.
• Your modem may not be compatible with the specific fax
machine or modem to which you are attempting to connect.
Contact the modem manufacturer to determine if there is a
known issue.
• Some fax machines cannot manage certain Fax IDs. For
example, some fax machines require only numbers as the Fax
ID, while others require only upper case or no spaces. Your
Fax ID can be changed in the Receive Fax Setup dialog box.
Faxes are being transmitted at a lower speed than the one selected for
your modem (i.e., you have a 14,000-capable modem, but your faxes are
being sent at 9,600).
• Your modem cannot connect at the faster speed when there is
poor line quality, speed limitations of the receiving fax
hardware, or a hardware incompatibility.
HotFax MessageCenter User's Guide 36