System information

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Table Of Contents
Chapter 1: Intuit Eclipse Support Introduction........................................................................ 1
Systems ....................................................................................................................................... 1
Applications................................................................................................................................ 1
Intuit Eclipse Phone Numbers ....................................................................................................2
Point Person ................................................................................................................................ 2
General Support Policies............................................................................................................. 2
Intuit Eclipse Support Hours and Service....................................................................................... 3
Support Policy During Normal Business Hours......................................................................... 3
After-Hours Emergency Support................................................................................................ 3
IBM Hardware Problems............................................................................................................ 3
Scheduled After-Hours Maintenance/Upgrades ......................................................................... 4
Custom Programming Services................................................................................................... 4
Custom Forms Service................................................................................................................ 4
Re-integration of Custom Code Charges.................................................................................... 4
AIX & UniVerse Software Upgrades and Services.................................................................... 5
Data Corruption .......................................................................................................................... 5
Intuit Eclipse Education Services ................................................................................................... 6
Centralized Training Classes ...................................................................................................... 6
Consulting................................................................................................................................... 6
Web Based Training ................................................................................................................... 6
Computer Based Training........................................................................................................... 7
Chapter 2: Site Accountability .................................................................................................... 9
On-Site System Administrator....................................................................................................9
System Administration Responsibilities..................................................................................... 9
Minimum Hardware Requirements............................................................................................... 10
Existing Hardware (RS/6000) Systems .................................................................................... 10
Electrical Power Protection....................................................................................................... 10
Diagnostic Modem.................................................................................................................... 11
Multiple Account License......................................................................................................... 11
Rebooting the Unix System .......................................................................................................... 12
Using UPS and PowerChute Software.......................................................................................... 14