System information

Rel. 7.0 and 8.0 Red Book for AIX

• If the printer still does not print, continue troubleshooting with step 3.

3. If nothing printed, try to print a page using the tty#:

• Shell out to the system prompt (#) in Unix, or log in as the root user.

• Enter su - uv to access UniVerse.

• If you are at a > prompt, type login.

The UniVerse System Administration menu displays.

• Enter S to display the Spooler menu.

• Enter D to display the Device menu.

• Find the printer and confirm which tty device it is using.

• Press Esc until the system prompt (#) displays.

If you end up at the > sign, type q to quit.

• Enter the following command to send the Welcome to AIX screen to the printer:

cat /etc/motd > /dev/tty# (where # is the number of the tty)

4. Check your results, as follows:

• If the system prompt (#) displays, the system believes it is printing.

Go into Eclipse and confirm you can print from there as well. If you cannot print

from Eclipse, the problem is within the setup of the printer in the Eclipse layer.

• If nothing printed in Unix you have a physical problem. Check your cabling, adapter,

and the printer’s internal configuration (see recommended serial printer

configuration).

• If the printer prints garbage there is a usually a baud rate (speed) mismatch. Check

your printer's configuration and its setup in Unix and UniVerse to be sure all baud

rates are set to 9600 bps.

• If you hang and do not return to the system prompt (#), press the Ctrl+Break keys to

return to the system prompt. There is a problem with the way the printer was set up in

Unix or UniVerse, or the tty the printer is using is hung. Refer to your serial printer

setup documentation, or the instructions on how to clear a hung tty.

5. When all else fails, call Intuit Eclipse Systems Group for support.