System information

Red Book for AIX Rel. 7.0 and 8.0

Troubleshooting Individual Printers

This topic includes information about troubleshooting the following types of printers:

• Serial printers.

• Ethernet printers.

• Slave printers.

Serial Printers

Use the following procedure to troubleshoot serial printers.

To troubleshoot a serial printer:

1. Get a status on the problem printer in one of the following ways:

• In Unix, log on as the root user. At the command prompt (#), type usa -p lp# (where

# is the printer number) and press Enter.

• In Eclipse, from the System > Printers > Spooler Management menu, select

Spooler Status to display the Spooler Status screen.

2. If the printer shows there is a job sending, suspend printing to the printer, power the

printer off and on, and then restart the printing in one of the following ways:

• In Unix, do the following:

• At the command prompt (#), enter the following command to stop printing to the

printer:

usa -b -p lp#

• Power the problem printer off/on.

• Enter the following command to start printing:

usa -c -p lp#

• Repeat step 1. If printer still does not print, continue on to step 3.

• In Eclipse, do the following:

• From the System > Printers menu select Spooler Management to display the

Spooler Management screen.

• Select Halt Printing to a Printer, highlight the problem printer, and press Enter.

• Power the problem printer off/on.

• On the Spooler Management screen, select Resume Printing to a Printer,

highlight the problem printer, and press Enter.

• Send a test job, such as a short report or tracker, to the printer.