System information

Red Book for AIX Rel. 7.0 and 8.0
2 © 2006 Intuit Inc. All rights reserved.
Intuit Eclipse Phone Numbers
Your monthly maintenance fee provides weekday 8AM to 5PM coverage in your local time
zone.
We provide after-hours, published holiday, and weekend emergency and system services for an
additional fee. To receive emergency support, call the regular Intuit Eclipse Support number
(508-778-9151) and follow the instructions of the after-hours automated attendant.
When leaving a message, provide the following information:
• Your name.
• Your company name
• The phone number where you can be reached.
• A specific example of the problem you are describing. Print screens are always useful.
A support person will return your call.
Use the following telephone numbers and web address to contact Intuit Eclipse:
• Voice: 508-778-9151
• Fax: [phone]
• After Hours Emergency: 508-778-9151
• Web: http://www.eclipseinc.intuit.com
Point Person
Ideally, you should filter all of your site issues through one “point person” on your staff. We
recommend that you have no more than three point persons: Inventory, GL, and Systems. We
often find that several people are calling from the same site to report the same issue; this
duplicates the effort but does not solve the problem any faster.
General Support Policies
The topics that follow represent general Intuit Eclipse policies. Please contact the Connecticut
Administration Office at [phone] with any questions on maintenance contract policies or
pricing.