MT5634ZBA-DID Data/Fax/DID Modem User Guide
User Guide Product Number S000234A Revision A MultiModemDID (MT5634ZBA-DID) Copyright Copyright © 2002 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
MultiModemDID User Guide Contents Table of Contents Chapter 1 - Introduction and Description ......................................................................... 5 Introduction ........................................................................................................... 5 Features ............................................................................................................... 5 We Supply .....................................................................................
MultiModemDID User Guide Contents Chapter 6 - Troubleshooting.......................................................................................... 43 None of the Indicators Light................................................................................ 43 The Modem Does Not Respond to Commands .................................................. 43 The Modem Dials But Cannot Connect .............................................................. 44 The Modem Disconnects While Online ..............
MultiModemDID User Guide Chapter 1 - Introduction and Description Chapter 1 - Introduction and Description Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you install, configure, test, and use your modem. Introduction The MultiModemDID combines Direct Inward Dial (DID) with Super G3 V.34/33.
MultiModemDID User Guide Chapter 1 - Introduction and Description We Supply • • • • • • • An MT5634ZBA-DID modem A set of four self-adhesive plastic feet A power supply A 9-pin to 9-pin serial cable Two RJ-11 telephone cables A printed Quick Start Guide A CD containing modem drivers, a User Guide, and Adobe Acrobat Reader.
MultiModemDID User Guide Chapter 2 - Installation Chapter 2 - Installation Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four selfadhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Step 2: Connect the Modem to Your System Turn off your computer.
MultiModemDID User Guide Chapter 2 - Installation (Optional) Connect the Modem to the Phone For voice-only calls, plug a phone into the modem’s PHONE jack. Connect the Modem to the AC Power Outlet Make sure the power is switch is OFF. Plug the DC power transformer into a power outlet or power strip. Plug the other end into the PWR jack on the modem. The DC power transformer is included with your modem. CAUTION: Use only the DC power transformer supplied with the modem.
MultiModemDID User Guide Chapter 2 - Installation From Windows 2000, XP 1. 2. 3. 4. 5. Click Start | Settings | Control Panel. Double-click the Phone and Modems icon and click on the Modems tab. In the list box, select the old modem. Click Remove, then click Close. The next time you dial a HyperTerminal connection, it will select your new modem and ask you to confirm the selection. From Windows 98, Me 1. 2. 3. 4. 5. Click Start | Settings | Control Panel.
MultiModemDID User Guide Chapter 3 - Operation Chapter 3 – Operation Front Panel of the MultiModemDID Modem The MT5634ZBA-DID modem has 10 LED indicators on the front panel that provide information about how your modem is operating: status, configuration and activity. TD Transmit Data - The TD LED flashes when the modem is transmitting data to another modem. RD Receive Data - The RD LED flashes when the modem is receiving data from another modem.
MultiModemDID User Guide Chapter 3 - Operation DID Operation Direct Inward Dialing (DID) uses an analog trunk line to route several phone numbers to one line. The MT5634ZBA-DID modem has four ports, an RS232 serial port, two RJ11 ports for connection to a POTS line and an auxillary phone, and a 4 position RJ12 for connection to the DID analog trunk. Note: The DID and POTS ports cannot operate simultaneously. On a DID line the roles of the central office and the DID modem are somewhat reversed.
MultiModemDID User Guide Chapter 3 - Operation Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Chapter 4 - AT Commands, S -Registers, and Result Codes AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes AT Commands Command: Values: Description: AT Command: Values: Description: ENTER Key n/a Press the ENTER or RETURN key to execute most commands. Command: Values: Description: A Answer n/a Answers an incoming call before the final ring. Command: Values: Description: A/ Repeat Last Command n/a Repeats the last command string. Do not precede this command with AT. Do not press ENTER to execute.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes @ Wait for quiet answer. Causes modem to wait for a ring back, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone. The character should follow the phone number and precede the user’s call card number: ATDT1028806127853500$123456789.
MultiModemDID User Guide Command: Values: Default: Description: Command: Values: Default: Description: Chapter 4 - AT Commands, S-Registers, Result Codes Mn M0 M1 M2 M3 Nn N0 N1 Command: Values: Default: Description: On O0 O1 O3 Monitor Speaker Mode n = 0, 1, 2, or 3 1 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Values: Default: Description: T Tone Dialing P, T T Configures the modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed until a P command or dial modifier is received. Command: Values: Default: Description: Vn Result Code Format n = 0 or 1 1 Displays result codes as digits (terse response). Displays result codes as words (verbose response).
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Values: Default: Description: &Dn Data Terminal Ready (DTR) Control n = 0, 1, 2, or 3 2 &D0 Modem ignores the true status of the DTR signal and responds as if it is always on. &D1 If DTR drops while in online data mode, the modem enters command mode, issues an OK, and remains connected. &D2 If DTR drops while in online data mode, the modem hangs up. If the signal is not present, the modem will not answer or dial.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Values: Default: Description: &Sn Data Set Ready (DSR) Control n = 0 or 1 0 &S0 DSR is always high (on). &S1 DSR goes high only during a connection. Command: Values: Default: Description: &Tn &T0 &T1 &T3 &T6 V.54 Test Commands n = 0, 1, 3 or 6 None Abort. Stops any test in progress. Initiates local analog loopback test. Initiates local digital loopback test. Initiates remote digital loopback test.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Values: Default: Description: \Bn Transmit Break n = 0–9 in 100 ms units 3 In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command. Command: Values: Default: Description: \Kn Break Control n = 0–5 5 Controls the response of the modem to a break received from the computer, the remote modem, or the \B command.
MultiModemDID User Guide Command: Values: Default: Description: Chapter 4 - AT Commands, S-Registers, Result Codes \Nn \N0 \N1 \N2 \N3 \N4 \N5 \N7 Command: Values: Default: Description: \Qn \Q0 \Q1 \Q2 \Q3 Command: Values: Default: Description: \Tn Command: Values: Default: Description: \Vn Error Correction Mode Selection n = 0–5, or 7 3 Non-error correction mode with data buffering (buffer mode; same as &Q6). Direct mode. MNP reliable mode.
MultiModemDID User Guide Command: Values: Default: Description: Chapter 4 - AT Commands, S-Registers, Result Codes %A Adaptive Answer Result Code Enable n = 0 or 1 0 The %A command controls whether the DATA and FAX result codes will be sent by the modem. The modem must be in fax mode for this command to work. Also, the modem must be set to +FAA=1, which enables the modem to distinguish between a fax and a data call.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: Values: Default: Description: %Rn Cisco Configuration n = 0, 1 0 %R0 Disables Cisco configuration. %R1 Sets E0, Q1, &D0, \N0, $SB9600, and %S1 for operation with a Cisco router. Command: Values: Default: Description: %Sn Command Speed Response n = 0, 1 0 %S0 Sets modem to respond to AT commands at all normal speeds. %S1 AT commands accepted at 115200 bps only. AT commands at other speeds are ignored.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +DR=n Values: Default: Description: +DR=0 +DR=1 +DR=? +DR? V.44 Data Compression Reporting n = 0 or 1 0 Enables or disables the V.44 data compression report. If the compression report is enabled, the +DR: intermediate result code reports the current DCE-DCE data compression type. It is issued after the Error Control Report (+ER) and before the final result code (e.g., CONNECT).
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Subparameters direction Specifies the DTE direction of the data compression. 0 No compression. 3 Compression in both directions (default). max_codewords_tx Specifies the maximum number of code words to be negotiated in the transmit direction. 1024 Default. 256–2048 Maximum number of code words in transmit direction. max_codewords_rx Specifies the maximum number of code words to be negotiated in the receive direction.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +MS= Modulation Selection Values: See description. Defaults: See description. Description: This extended-format command selects modulation, enables or disables automode, and specifies the highest downstream and upstream connection rates using one to four subparameters. The command syntax is +MS=[mod][,[automode][,[0][,[max_rate][,[0][,[max_rx_rate]]]]]] Subparameters that are not entered retain their current value.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes automode An optional numeric value that enables or disables automatic modulation negotiation using V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters. The options are: 0 Disable automode 1 Enable automode (default) max_rate An optional number that specifies the highest rate at which the modem may establish an upstream (transmit) connection.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes V.92 Commands Command: +PCW=n Values: Default: Description: Call Waiting Enable n = 0, 1, or 2 2 Controls the action to be taken upon detection of a call waiting tone in V.92 mode. Values specified by this command are not modified when an AT&F command is issued. +PCW=0 Toggles V.24 Circuit 125 and collects Caller ID if enabled by +VCID +PCW=1 Hangs up +PCW=2 Ignores V.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +PMHR=n Modem on Hold Initiate Values: n = 0–13 Default: 0 Description: +PMHR is an action command that causes the modem to initiate MOH with the central site modem. It returns the following values to indicate what has been negotiated. Valid only if MOH is enabled and the modem is off-hook or in data mode. Otherwise, ERROR will be returned.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: +PQC=n Values: Default: Description: +PQC=0 +PQC=1 +PQC=2 +PQC=3 +PQC=? +PQC? Quick Connect Control n = 0, 1, 2, or 3 3 Controls the V.92 shortened Phase 1 and Phase 2 startup procedures (Quick Connect).
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Escape Commands Command: +++AT Escape Sequence Values: n/a Description: Puts the modem in command mode (and optionally issues a command) while remaining online. Type +++AT and up to six command characters, then press ENTER. Used mostly to issue the hang-up command: +++ATH. Command: %%%AT Remote Configuration Escape Sequence Values: n/a Description: Initiates remote configuration mode while online with remote modem.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes DID Commands The MT5634ZBA-DID modem uses *D commands to configure the modem’s DID features. The modem must be configured for the proper protocol, digit format, digit time out, digit report format, and number of digits. This configuration is determined by the company from which the DID line is ordered and the setup used by the phone company.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Command: *DT Values: Default: Description: Wait for Digit Time-Out Time n = 0, 1, 2 or 3 0 This command is used to configure the time between each digit the modem will wait. If the modem has not received the proper number of digits when the timer expires, it will report the digits it has received so far and move on to the answering sequence described in the *DN command.
MultiModemDID User Guide Command: Values: Default: Description: Chapter 4 - AT Commands, S-Registers, Result Codes *DF Format for Reporting Incoming DID Number 0, 1, 2 0 This command allows for three different reporting formats of the incoming number information. This information is output when either the proper number of digits have been received or the time out timer has expired and before the modem answers the call. When set to *DFI, the modem will output one line for every digit received.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes [15:26:52.500] DTMF9 [15:26:52.500] DTMF8 [15:26:52.500] DTMF0 [15:27:06.610] [DCD] [15:27:06.610] CONNECT 31200 V42bis [15:27:07.990] 1234567890ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz [15:27:08.040] 1234567890ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz [15:27:08.040] 1234567890ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz [15:27:08.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range S0 1 ring 0–255 1 Sets the number of rings until the modem answers. ATS0=0 disables autoanswer completely. Range varies by country. Set S0=2 for Caller ID. S1 1 ring 0–255 0 Counts the rings that have occurred.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes S36 decimal 0–7 7 Specifies the action to take in the event of a negotiation failure when error control is selected. (See S48.) S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes 17 18 19 20 21 22 23 48000 bps 49333 bps 50666 bps 52000 bps 53333 bps 54666 bps 56000 bps S42 decimal 0–1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable. S48 decimal 7 or 128 7 Enables (7) or disables (128) LAPM negotiation. The following table lists the S36 and S48 configuration settings for certain types of connections.
MultiModemDID User Guide Chapter 4 - AT Commands, S-Registers, Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor.
MultiModemDID User Guide 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 Chapter 4 - AT Commands, S-Registers, Result Codes CONNECT 28000 * CONNECT 29333 * CONNECT 30666 * CONNECT 33333 * CONNECT 34666 * CONNECT 37333 * CONNECT 38666 * CONNECT 41333 * CONNECT 42666 * CONNECT 45333 * CONNECT 46666 * CONNECT 49333 * CONNECT 50666 * CONNECT 53333 * CONNECT 54666 * CONNECT 25333 * CONNECT 26666 * Connected at 28000 bps, 56K rate Connected at 29333 bps, 56K rate Connected at 30666 bps, 56
MultiModemDID User Guide Chapter 5 - Remote Configuration Chapter 5 - Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-DID modem for maintenance or troubleshooting as if you were on site.
MultiModemDID User Guide Chapter 5 - Remote Configuration Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely—but if you do this remotely, you won’t be able to change it back remotely! 1.
MultiModemDID User Guide Chapter 6 - Troubleshooting Chapter 6 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.
MultiModemDID User Guide Chapter 6 - Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, computer, or software at the other end. • incompatibility between modems. You can narrow the list of possibilities by using extended result codes.
MultiModemDID User Guide Chapter 6 - Troubleshooting The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company).
MultiModemDID User Guide Chapter 6 - Troubleshooting DID Troubleshooting • Make sure that the MT5634ZBA-DID parameters match the DID line. Refer to the *D command. Also, verify that your fax software is configured to match the analog DID trunk line and the MT5634ZBA-DID parameters. • If callers are receiving an immediate busy signal or are allowed a short connection but become unexplectedly disconnected after a short time, try reversing the TIP and RING wires.
MultiModemDID User Guide Appendix A – Regulatory Compliance Appendix A – Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
MultiModemDID User Guide Appendix A – Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B – Technical Specifications MultiModemDID User Guide Appendix B – Technical Specifications Your MultiModemZBA-DID fax modem meets the following specifications: Trade Name MultiModem™ Model Number MT5634ZBA-DID Fax Standards: Rates: Error Correction: Super G3 V.34/33.6K bps; V.17/14.4Kbps, V.29, V.27ter, V.21, T.30, T.30 Annex A, T.30 Annex F, T.31, T.31 Annex B, T.32 Annex C, TR29.2 Class 2 Recommendation 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.
MultiModemDID User Guide Appendix C – Warranty and Service Appendix C - Warranty and Repairs Multi-Tech Systems, Inc. Warranty and Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter MTS) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MultiModemDID User Guide Appendix C – Warranty and Service Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. http://www.multitech.com/COMPANY/offices/DEFAULT.
Appendix D – Upgrading the Modem’s Firmware MultiModemDID User Guide Appendix D - Upgrading the Modem’s Firmware Upgrade Overview 1. Identify your modem’s model number and firmware version. 2. Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has current firmware, there is no need to install it. 3. Download the upgrade file and the appropriate Flash Wizard for your modem. 4. Install the Flash Wizard and extract the firmware .
MultiModemDID User Guide Appendix D – Upgrading the Modem’s Firmware Step 4: Extract the Upgrade Files 1. Install the Flash Wizard utility by double-clicking the file name in Windows Explorer. 2. Extract the upgrade files by double-clicking the file name. The extracted files include a .HEX file, which contains the upgrade data, and a Readme file. 3. Copy the upgrade .HEX file into the Flash Wizard folder, which, in a default installation, is at C:\Program Files\MultiTech Systems\Flash Wizard\.
MultiModemDID User Guide Appendix E – Installng a Modem Under Linux Appendix E - Installing a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
MultiModemDID User Guide Appendix E – Installng a Modem Under Linux Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK. Answering Calls To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax, and others, depending on your requirements.
Appendix F – Technical Support MultiModemDID User Guide Appendix F - Technical Support Multi-Tech Systems, Inc. has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call or email Multi-Tech at the following: Country France India U.K. U.S. and Canada Rest of the World By Email support@multitech.fr support@multitechindia.com support@multitech.co.uk support@multitech.
MultiModemDID User Guide Index Symbols 11-bit mode 23 56K operation digital loss when used with PBX 38 disabling the auto rate 38 maximum connect speed 37 A abort timer 36 Adaptive Answer Result Code Enable command 22 Answer command 14 assembling the modem 7 Asynchronous Communications Mode command 18 Asynchronous Word Length command 23 AT Command Control command 22 AT command speed 23 AT commands 13–56 $D 23 $EB 23 $SB 23 %%%AT 31 %A 22 %B 22 %C 22 %DC 22 %E 22 %H 22 %R 23 %S 23 &C 17 &D 18 &E 18 &F 18 &
MultiModemDID User Guide D data buffering 18 data calling tone 36 Data Calling Tone command 21 Data Carrier Detect command 17 data compression 23, 24 Data Compression Control command 22 data mode 13, 16 Data Set Ready Control command 19 Data Terminal Ready command 18 DC polarity 11 DC voltage 11 DCD Control command 17 default settings 18 delay timer 36 diagnostic information, displaying 15 Dial command 14 Dial Stored Telephone Number command 15 dial string modifiers 14 Dial-Up Networking 12–56 dialing tone
MultiModemDID User Guide remote configuration 41 escape character 36, 42 escape sequence 31 remote node operation 12 Removing a modem from Windows 8 Repeat command 14 required equipment 6 resetting the modem 17, 18 Result Code Format command 17 Result Code Options command 17 Result Code Selection command 17 result codes 13, 21, 39– 56, 44 Result Codes Enable/Disable command 16 Return Online to Data Mode command 16 rings, setting number of 36 ROM checksum 15 S S-registers 36–56 reading 16 S0 36 S1 36 S2 36
