Technical information

Upgrade (Hardware/Software/Firmware) FAQs

Q12. How can I determine the versions of the firmware and the boot

code in my CommPlete modems?

A12. Perform the following steps:

8. Telnet to the controller and log in as supervisor.

9. At the # prompt, type ONLINE modem, where modem is the alphanumeric

identifier of a modem in the chassis. (Ex. ONLINE 3A for Slot 3, Modem A)

The controller will give you a “window” in which you can type commands

directly to the modem.

10. Type ATI3. The modem will respond with its firmware version.

11. Type ATI8. The modem will respond with the size of its PROM. This is

required information when updating its boot code.

12. Type AT*FS. Although the modem will not respond to this, the command will

put the modem into boot mode.

13. Type ATI1. The modem will respond with its boot code version if the boot

code is later than version 2.00. Otherwise, the modem will respond only with

OK.

14. Press ESC twice to exit the online session.

15. Reset the modem you queried by typing RS modem, where modem is the

identifier of the modem you went online with.

Q13. How do I determine the boot code revision level of my

CommPlete modem?

A13. On the modem card there is a label on the Flash PROM that indicates the boot

code level and firmware level flashed into the modem at the factory.

1. Type the command ONLINE xx (where xx is the modem number, e.g. 4A)

2. Type the command ATI3 to display the modem model and firmware version.

3. Type the command ATI8 to display the boot code flash prom size (PROM

SIZE: 4 MEG). A response of 2 meg indicates a modem that is not

upgradeable.

4. Type the command AT*FS to force the modem into boot code.

5. Type the command ATI1 to display the boot code version (i.e. 2.00)

6. Hit ESC twice to exit the online window.

7. Type the command RS xx to reset the modem to clear the AT*FS command.

For information on updating bootcode, refer to Q60.

Note: Boot code is primarily for faster flashing. 2 meg modems will still accept

and run all firmwaare that the 4 meg modems use.