Technical information

Frequently Asked Questions (FAQs)
6
Q6. How do I dial out or fax with a CommPlete modem?
A6. There are two ways that you can dial out or fax with a CommPlete modem
through a T1 or PRI line. The first option for dialing out, Telnet Dial-Out, is a
feature of the RASExpress software that comes pre-installed on each RASCard.
To use it, simply telnet to the RASCard, and choose the first menu item, which is
“Dial out.” If your RASCard authenticates users with a RADIUS or TACACS+
server, you must provide dial-out permission in the authentication server. Refer
to your authentication server’s operation manual for how to set these
permissions.
The second dial-out option, which works for faxing as well, requires the use of a
software redirector, such as our WinMCSI software for Windows 95 and for
Windows NT. This software allows users on your LAN to map virtual COM ports
on their PCs or workstations to the modems in the CommPlete Server and use
them as if they were connected to the modems with a serial cable. With the
software installed and configured, a user at a workstation can use Dial-Up
Networking to open a PPP connection with another RAS server, HyperTerminal
to manually dial into a terminal server, or fax software to send or receive faxes.
For more information about WinMCSI software, contact Technical Support at
800-972-2439, and talk to either a Networking technician or a CommPlete Server
technician.
Q7. Are the modems flash-upgradeable?
A7. Yes. See Q14 on how to upgrade the modems in your CommPlete Server.
Q8. Is there a Windows NT driver released for the CommPlete?
A8. Yes – there is a preliminary version of the CommPlete driver for Windows NT in a
self-extracting file named NT9600.EXE at
ftp://ftp.multitech.com/commplete/MISC. This file contains the drivers for the 8-
and 16-modem cards for use in an NT 4.0 environment.