Technical information

General CommPlete System FAQs

Q1. What are the main applications for the CommPlete?

A1. The CommPlete is ideal for Internet Service Providers, enterprise LANs, and

corporate intranet remote access applications requiring remote access solutions

for up to 192 users. The CommPlete provides dial-in/dial-out operation, V.90/56K

modem technology with digital channelized T1, and Primary Rate ISDN access,

all in one system.

Q2. Are all of the components of the CommPlete Server hot

swappable (removed/inserted with power applied)?

A2. NO! RASCARDS AND MODEM CARDS ARE NOT HOT SWAPPABLE. To

remove these cards, you must first turn off the RASCard in the segment. If you

have a CC9600 chassis with more than one segment, you may leave the two

power supplies turned on to keep the other segments running. (A segment

consists of a RASCard and the three cards to its right.) You can hot-swap only

the Controller module and the CC9600’s redundant power supplies.

Q3. My CommPlete Server is up and running; which files should I

back up in case a file gets corrupted in the future?

A3. When you have configured your RASExpress server and have it fully functioning,

back up two files from the RAS directory on the RAS Server:

Backup the CONFIG.RN file. This file contains all of the configuration information

for the RASExpress server.

Backup the SERVER.CFG file. This file contains all local security usernames and

passwords. You may want to back this file up on a regular basis if you have a

large user base that continues to grow.

Q4. Can the CommPlete terminate asynchronous PPP (dial-up

from a TA) over ISDN, or synchronous PPP dial-up, or

dedicated from LAN-to-LAN (using a router) over ISDN?

A4. The CommPlete supports async-sync PPP. It also supports synchronous PPP for

leased line connections.

Q5. Can the PRI/T1 ports be configured to support either T1 or

PRI?

A5. No. A single CommPlete RAS segment can support only T1 or PRI, but not both,

because T1 segments use different hardware than PRI segments. We provide

RAS segment starter kits, which are individual RAS segments pre-configured to

use a single PRI line (PRI-Starter), a single T1 line (T1-Starter), or two T1 lines

(2T1-Starter). For more information, contact our Sales department at 800-328-

9717.