Technical information

23
Q46. Our new T1 installation only gives a busy signal to dial-in
calls. What could be wrong?
A46. If you installed your T1 recently, the T1 line may be out of service at the
telephone company’s switch. If you have had the CommPlete Server powered
off—that is, the power supplies were turned off—for more than a couple of
minutes, the telephone company’s switch may have automatically set your T1
line out-of-service. In either of these cases, contact your telephone company to
confirm the status of the switch.
The T1 circuit could be set up incorrectly at the switch, or you may have the
parameters of your T1 card set incorrectly. If the status of the T1 card indicates
an alarm state, the CommPlete cannot take calls until the alarm is cleared.
Check the physical connection of the T1 line from the T1 card to the demark
(usually a Smart Jack). Contact your telephone company to verify the
provisioning of the T1 line. Compare the provisioning with your T1 card’s
settings, changing the settings if there are any differences.
Q47. My RASCard is running RASExpress, which is disconnecting
users after they enter their usernames and passwords. What
should I do?
A47. These symptoms appear in obsolete versions of RASExpress. Upgrade your
RASExpress software to the latest release (see Q17).
Q48. When users dial in they get the menu, and after typing in their
username and password they are immediately disconnected.
What should I do?
A48. Upgrade to RASExpress 5.30 (see Q17).
Q49. My MT5634HD8/16 modems’ 31.2-33.6 connections are SLOW.
What can I do for faster connections?
A49. As a temporary workaround, you can shut off 3429 symbol rate in the modem
firmware using the AT&Kn command (where n=5,6,7). You can also upgrade
your modems to the latest firmware (see Q14).
Q50. My MT5634HD8/16 modems have trouble sending and
receiving in Class 2 Fax mode? Can you fix this problem?
A50. Yes – upgrade your modems to the latest firmware (see Q14)
Q51. My MT5634HD8/16 modems have trouble sending in Class 1
Fax mode? Can you fix this problem?
A51. Yes – upgrade your modems to the latest firmware (see Q14).