Technical information

Frequently Asked Questions (FAQs)

RASExpress FAQs

Q19. RASExpress shows some lines stuck in the “INITIALIZING” or

“PPP CLIENT” state without users attached to them. How can

I fix this?

A19. First, update your modems to the latest release of firmware (see Q14). Then,

upgrade the RASExpress software on your RASCard to the latest release of

software (see Q17). Both the modem firmware and the RASExpress software

have modified timings to prevent lines from locking into the “INITIALIZING” or

“PPP CLIENT” states.

If RASExpress continues to have lines that are locking into these states, then

change the initialization string to “ATZ”. To change the string, telnet to the

RASCard; choose “Configuration of server”; then, choose “Modem Setup.” Type

M; then, select the modem profile that RASExpress is using to initialize the

modems. The initialization strings will appear next.

Q20. I have more than one segment (more than one RASCard) in my

CommPlete server; how can I use RASExpress Local Security

without having to repeatedly enter usernames and passwords

into each RASExpress Server?

A20. After creating the new users on one of the RASExpress segments, ftp into that

RASExpress Server and download the SERVER.CFG file to your local PC. Then

ftp the SERVER.CFG file up to all of the other RASExpress Servers individually.

You do not need to delete the SERVER.CFG from the target RASExpress Server

before uploading the updated file. The new SERVER.CFG will overwrite the old

one.

When ftp'ing into a RASExpress Server, log in with supervisor as the username

and your RASExpress supervisor password.