Specifications

Chapter 1 – Universal Socket Connectivity
Multi-Tech Systems, Inc. Universal Socket Hardware Guide for Developers (S000342I) 51
Multi-Tech Warranty Statement
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for
a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two,
five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which
have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by
Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which
prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective
products must be returned by Customer to MTS’s factory — transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY
EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota
factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112 U.S.A.
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to
destinations in U.S. and Canada.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warranty, a payment in advance is
required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S.
Bank.
For out of warranty repair charges, go to COMPANY/Policies/warranty/
Extended two-year overnight replacement service agreements are available for selected products. Please call MTS
customer service at [phone] or visit our web site at /PARTNERS/Programs/overnight_replacement/
for details
on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department at [phone] or email [e-mail]
. Please
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at [phone] or [phone], or email [e-mail]
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Customers (Outside
U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech
product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair
service for your Multi-Tech product. The Multi-Tech sales office directory is available at
www.multitech.com/PARTNERS/Channels/offices/
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota
factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by
airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a
description of the problem, a return shipping address (must have street address, not P.O. Box), your telephone
number, and if the product is out of warranty, a payment in advance is required. Acceptable means of payment
include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank. Repaired units shall be shipped
freight collect, unless other arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department nearest you or email [e-mail]
. When calling the
U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at +[phone] in the U.S.A., or email [e-mail]
.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-
caused damages are billed on a time-plus-materials basis.