User guide

39 MultiConnect AW User Guide
Chapter 5 – Upgrading Firmware
Your device is controlled by semi-permanent firmware, which is stored in flash memory. The firmware stays in
memory when the modem is turned off. It can be updated when new features are added.
Since the firmware in your unit is stored in flash memory, you can upgrade the firmware in a few minutes.
Determining if You Need to Upgrade the Firmware
1. Use a terminal emulation program to login to the device. The firmware version displays in the Introduction
Menu. In the image below, the version is 1.0.10, dated Aug 29 2011 10:02:03.
2. Go to http://www.multitech.com/en_US/SUPPORT/Updates/Firmware.
3. Select MultiConnectAW from the Product Family drop down list or select your specific model from the Select
a Model drop down list.
4. Look at the firmware version number.
● If the firmware version number matches the firmware version number in Step 1, your firmware is current.
● If the firmware version number is greater than the firmware version number found in Step 1, you need to
upgrade your unit’s firmware.
5. Make a note of your configuration settings. You may need to restore some settings after the upgrade.
Downloading the Upgrade File and the Flash Wizard
1. Right-click on the firmware file link from http://www.multitech.com/en_US/SUPPORT/Updates/Firmware and
save the file in a temporary folder on your hard disk.
2. Go to http://www.multitech.com/setup/product.go and select your model from the Choose your Product
drop down list.
3. Click Software.
4. Click the Flash Wizard link and run the installation program.
5. Find the firmware file and double-click the file name to open the WinZip Self-Extractor.
6. Click Browse and find the Flash Wizard folder. In a default installation, this is C:\Program Files\MultiTech
Systems\Flash Wizard\. Click Unzip. You must extract the firmware file to the Flash Wizard folder.