System information

2.1.2.6 Screen View
Figure 74. Screen View Service
The Screen View service is an easy way to capture a screen from the remote
workstation. This screen contents is saved and sent to the managing workstation
as a bit map file. The screen contents therefore may also be saved in a file at
the managing workstation for later problem determination and problem tracking.
Also, in case of an error at a workstation, very often there are communication
problems between the user and the help desk staff. It is very complicated to
communicate the error information from a screen via the phone. So this is a
useful tool to get information about an error condition at a workstation and also
save the screen contents to a file, which is also possible via this function.
Figure 75. Screen Capture
There is no way to work on the graphical user interface, which is captured with
the Screen View service. This only gets information from a workstation.
Chapter 2. NT Systems Management Functions 51