Specifications

39
MA6
Warranty Addendum on Service for International
Products
Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech
product.
Amex, Inc.
2724 Summer Street NE
Minneapolis, MN 55413 U.S.A.
Tel: +[phone]
Fax: +[phone]
Please direct your questions regarding technical matters, product configuration, verification
that the product is defective, etc., to our Technical Support department nearest you. When
calling the U.S., please direct your questions regarding repair expediting, receiving, shipping,
billing, etc., to our Repair Accounting department at +[phone] in the U.S.A., or a
nearby Multi-Tech office which is listed on the “Multi-Tech Corporate Offices” sheet in this
International Distributor Resource Kit.
Repairs for damages caused by lightning storms, water, power surges, incorrect installation,
physical abuse, or user-caused damages are billed on a time-plus-materials basis.
Out of Warranty Repair Costs
Current out-of-warranty repair costs are listed by category on the Multi-Tech web site
(www.multitech.com).
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the
most out of your Multi-Tech product. If you have any questions about the operation of this
unit, call 1-800-972-2439. Please fill out the information (below), and have it available when
you call. If your MiniArray
III
requires service, the tech support specialist will guide you on how
to send in your MiniArray
III
.
Recording MiniArray
III
Information
Please fill in the following information on your Multi-Tech MiniArray
III
. This will help tech
support in answering your questions.
MiniArray
III
Model No.: ____________________
MiniArray
III
Serial No.: ____________________
Application Software Type and Version (e.g., RASExpress, Radius Server):
Please note the status of your MiniArray
III
before calling tech support. This status can include
screen messages, diagnostic test results, problems with a specific application, etc.