User guide

Table of Contents
Multi-Tech Systems, Inc. MultiAccess User Guide 3
Table of Contents
Chapter 1 – Product Description & Specifications..................................................................................5
Product Description ................................................................................................................................... 5
Key Features .............................................................................................................................................6
The MultiAccess package contains:.......................................................................................................... 6
Handling Precautions ................................................................................................................................6
LED Indicators........................................................................................................................................... 7
Product Specifications............................................................................................................................... 8
Chapter 2 – Installation...............................................................................................................................9
Safety Warnings ........................................................................................................................................ 9
Safety Recommendations for Rack Instructions ....................................................................................... 9
Cabling Procedure - Back Panel ............................................................................................................. 10
Chapter 3 – Configuring Your MultiAccess............................................................................................12
Setting Admin PC to Startup IP Address................................................................................................. 12
Logging In................................................................................................................................................12
Setting MultiAccess IP Addresses...........................................................................................................13
Resetting Admin PC to Its Original IP Address ....................................................................................... 13
Logging In Again...................................................................................................................................... 13
Time Configuration .................................................................................................................................. 14
Setting Up the Mail Server ...................................................................................................................... 13
Modem Configuration .............................................................................................................................. 14
Setting Authentication..............................................................................................................................16
Setting Up Local Users............................................................................................................................ 18
Chapter 4 – Software ................................................................................................................................ 20
Home Screen...........................................................................................................................................20
Login Screen ...........................................................................................................................................21
Call Log Screen.......................................................................................................................................22
Call Log ...................................................................................................................................................23
Call Details ..............................................................................................................................................23
Current Status Screen.............................................................................................................................24
Logout Option.......................................................................................................................................... 25
Administration Screen .............................................................................................................................26
Local Users Data Base Screen ...............................................................................................................28
Modem Setup Screen..............................................................................................................................29
Authentication Screen .............................................................................................................................31
Chapter 5 – Troubleshooting...................................................................................................................33
Chapter 6: Warranty, Service, & Repair.................................................................................................. 35
Repair Procedures for U.S. and Canadian Customers ...........................................................................35
Repair Procedures for International Customers (Outside U.S.A. and Canada)......................................35
Repair Procedures for International Distributors .....................................................................................36