CommPlete 4000 Communications Server User Guide
CommPlete 4000 Communications Server User Guide 82098675, Revision A This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 1999, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents 1 System Overview Introduction ...................................................................................................................................... 6 Product Overview .............................................................................................................................. 6 RASExpress V5.31 ............................................................................................................................ 6 Documentation Set Overview .................
Limited Warranty ............................................................................................................................ 38 Tech Support .................................................................................................................................. 38 Recording CommPlete 4000 Information ..................................................................................... 38 Service ......................................................................................
1 System Overview CommPlete 4000 Communications Server Overview 5
System Overview Introduction The CommPlete 4000 Communications Server is a single-segment, rack mountable communications server. It is customized for dedicated turnkey operation of LAN-based communications and remote access server functions. The CommPlete 4000 is a general purpose, turnkey communications server that easily interfaces to any existing Novell, Windows NT, or IP network. Figure 1-1.
RASExpress The CommPlete 4000 is equipped with factory installed RASExpress, an advanced remote access software that enables network managers to configure and manage remote servers via web browsers, through Telnet over an IP network, and via a GUI manager over both IP and IPX networks. Through an a special software package bundled with the CommPlete 4000, RASExpress can also be interfaced to standard Radius Authentication functionality (which resides on a separate PC).
RASExpress User Guide (online) RADIUS Server User Guide (online) Serial Card documentation: ISI4608PCI, ISI5634PCI/8, ISIHP-2S/2U/4S/4U/4SD (online) Technical Specifications The CommPlete 4000 conforms to the following technical specifications. Chassis 6-slot PCI/ISA backplane SBC 10/100Mb PCI EtherNet NIC One half-height 1.44Mb 3½-inch floppy disk drive One half-height IDE hard disk drive One power supply Power on/off switch on front panel with built in power LED.
side of the backplane, such PCI expansion cards will not operate properly in those positions. Dimensions Height: 5.25 inches Width: 19 inches Depth: 17 inches Weight: 31 lbs.
CommPlete 4000 Communications Server Overview
2 Installing Your CommPlete 4000 CommPlete 4000 Communications Server Overview 11
Introduction This chapter explains how to set up and connect cables for the CommPlete 4000. This product is ready to be connected to the end-user's Ethernet concentrator. It is preconfigured to operate as a communications server. The operator must make modem/terminal-adapter connections, link up the VGA monitor and keyboard, boot the system, and enter some basic information. To connect the cables to the SBC, NIC, or ISI board, see the Cable Connections section of this chapter.
If the ISIHP-4S or -4U are used, each ISIHP card accepts as many as four RJ-45 connectors to accommodate ISDN BRI lines. (The modem connections that accommodate analog calls are internal to the ISIHP board. That is, when the V.90 modem module is installed, each ISDN Bchannel connects to a V.90 modem via a digital connection. These digital connections allow analog callers using 56K modems to receive 56k downloads from the ISIHPs modems.
100M LINK ACT 120 ISI5634PCI/8 Board RJ12 Line Jacks Figure 2-3: ISI Board Connectors (ISI5634PCI/8 shown; other MultiModem ISI cards differ) Note: Any cables connected to the CommPlete 4000 should be shielded to reduce interference. Note that the two top expansion slots share a data interrupt signal on the PCI bus. Consequently, if both slots are used, they must be occupied with identical devices (and the device drivers must be identical). This is a constraint of PCI bus architecture.
100M LINK ACT 120 Preferred expansion slots 120 100M LINK ACT 120 100M LINK ACT Shipped Configuration Installing expansion card here requires removal of card cage. } Figure 2-3c. Convenience of using outer expansion slots before the inner slot NIC Cabling 120 100M LINK ACT The 10/100Mb PCI EtherNet Network Interface Card is located as shown in Figure 2-4. The NIC has a single RJ-45 connector and three LEDs. 100M Network Interface Card ACT LINK RJ-45 UTP Connector Fig. 2-4.
CommPlete 4000 Communications Server Overview
3 Getting Started with RASExpress CommPlete 4000 Communications Server Overview 17
Quick Start with RASExpress MultiTech Systems has preinstalled RASExpress server software on your CommPlete 4000 to make configuration as simple as possible. For your convenience, a copy of the RASExpress Installation program is on the CD-ROM shipped with the CommPlete 4000. Complete the procedure below to put your CommPlete 4000 into operation as a Remote Access Server.
A2. Using the provided RS-232C serial cable, connect a terminal (or an auxiliary PC) to the CommPlete 4000s serial port. 100M LINK ACT 120 Connect RS-232C Serial Cable (female end) here SBC Backplane 6-Pin Circular Jack (To External Keyboard) 15-Pin Video Connector (to External Display Monitor) COM 1 DB9 male RS232C Cable Dumb Terminal or Auxiliary PC Figure 3-1: Serial port on the CommPlete 4000 A3. Power up the CommPlete 4000. The RASExpress Server Screen will appear.
A14. If you set the Remote Client IP Address field to the value Configure Per Port, follow these steps when this present Quick Configuration procedure is done: i. From the terminal main menu, select Configuration of server ii. Select Communication Setup. iii. Select ISI Setup. iv. Delete all ISI cards before saving and rebooting the server. These steps correct the initial subnet error the next time the server loads.
100M LINK ACT 120 Connect RS-232C Serial Cable (female end) here SBC Backplane 6-Pin Circular Jack (To External Keyboard) 15-Pin Video Connector (to External Display Monitor) COM 1 DB9 male RS232C Cable Dumb Terminal or Auxiliary PC Figure 3-2: Serial port on the CommPlete 4000 B3. Power up the CommPlete 4000. The RASExpress Server Screen will appear. Note: The server takes a few moments to load the RASExpress software and to initialize the modems after it is turned on.
Using Dial-In Access Dial in to the RASExpress server using a terminal program. A login prompt appears. Enter a user name and password. A menu appears. Unless users have been added, you must login as supervisor. Select Telnet Session from the menu. Enter the IP address of the RASExpress server. The RASExpress main menu appears. Using TCP/IP Access Run your Telnet software and connect to the IP address of the RASExpress server. The RASExpress main menu appears. B11.
4 Hardware removal/ Replacement CommPlete 4000 Communications Server Overview 23
Introduction This chapters procedures describe removal and replacement of the main hardware components of the CommPlete 4000. Before removing or replacing any component, disconnect the cables from the back of the CommPlete 4000 and remove the CommPlete 4000 from its rack enclosure per instructions. The CommPlete 4000 has been designed to make this process as efficient as possible, but if you experience problems, contact Multi-Tech Technical Support (see chapter 6 of this section).
6 To re-attach cables and re-mount the CommPlete 4000, follow steps 1-5 in reverse order and sense. That is, a. (Two people are needed.) Attach the CommPlete 4000 to its rack enclosure using the four mounting screws. b. Reconnect phone cords. c. Reconnect the Network Interface Card to the LAN with its twisted-pair cable. d. Reconnect the SBC cables (to video, keyboard, and COM1). e. Restore power when ready. Card Cage Removal/Replacement The steps below describe how to remove the card cage.
Chassis Mounting Screws 7 LOCK SOCKET M1 M2 BANK 1 M3 BANK 1 M4 Fig. 4-4. Chassis Mounting Screw 4 Finish pulling the card cage (including fan enclosure) straight up and out of the chassis. See Figure 4-5. Set it next to the chassis. Note: Before placing the card cage back into the chassis, verify that the power connectors from the power supply to the backplane are fully attached. Figure 4-5b shows the wire colors and correct orientation of the power cables.
Bla Blackck Blu Yelloew R Red Oraned ge e ReR d d Whit Black e Black CommPlete Bl Blacakck B Yellluoew R Red Oraned ge e ReR d d W it Blach k e Black Figure 4-5b: Wire Colors and Orientation of Power Cables Board Removal and Replacement Removing SBC Board 1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the procedure Disconnecting Cables and Removal from Enclosure presented above.
VGA COM 1 USB IDE 2 PC-104 GND HDL Flash BIOS VRAM KB BIOS VRAM COM 2 PRT KBL JP6 EXKB Real Time Clock IDE 1 Hard Drive Connector KB/ Mouse Flash Disk SIO JP11 JP10 JP13 Floppy Drive Connector JP7 FDD Printer Port Connector PWR RST JP12 JP14 Panel SPK COM 2 Connector Chipset JP4 JP2 JP 3 JP 9 6xx86 CPU Fanned Heatsink Location JP 8 JP1 Chipset SIMM 1 SIMM 2 SIMM 3 SIMM 4 Figure 4-6.
2 Remove the top cover from the CommPlete 4000 by removing the seven cover mounting screws located in the back of the CommPlete 4000. See figure 4-3. 3 Remove the two chassis mounting screws from the card cage. See figure 4-4. 4 Being careful to maintain slack in the power cables, lift the card cage up and over so that it rests along side the chassis. 5 Remove the screw that secures the NIC board to the chassis at the back of the CommPlete 4000. 6 Remove the NIC board from the midplane.
d. Replace top cover (7 screws). e. (Two people are needed.) Replace CommPlete 4000 into rack enclosure. Hard Disk Drive Removal/Replacement 1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the procedure Disconnecting Cables and Removal from Enclosure presented above. Summary: after powering down the unit and disconnecting all power and signal cables, employ two persons to remove its rack-mounting screws and lift the unit out of the rack.
Note: Before installing card cage, make sure power connectors from power supply to midplane are fully connected (Figure 4-5b). d. Re-install the card cage and attach it to chassis (2 screws). e. Replace top cover (7 screws). f. (Two people are needed.) Replace CommPlete 4000 into rack enclosure. CDROM Removal/Replacement 1 Remove the CommPlete 4000 from rack enclosure (two people are needed). Follow the procedure Disconnecting Cables and Removal from Enclosure presented above.
4 Partially remove the card cage and remove power cabling at midplane. 5 Remove the power connection from the fanned heatsinkon the SBC (Figure 4-6). 6 Remove power cables from the back of hard drive, floppy drive, and CD ROM drive. 7 Remove the screw that holds the ground wire by the power switch. 8 Dis connect wires going to the power switch. Take note of which color wire is attached to which connector on the switch. 9 Remove the three power supply mounting screws from the back of the CommPlete 4000.
5 Troubleshooting CommPlete 4000 Communications Server Overview 33
Troubleshooting Introduction This chapter provides solutions for solving problems if the CommPlete 4000 fails. Your CommPlete 4000 was tested thoroughly at the factory before it was shipped. If you are unable to make a successful connection, it is possible that the CommPlete 4000 is defective. However, it is more likely that the source of your problem lies elsewhere. As with any microcomputer product, start with simple hardware and software problems and work toward more complex problems (e.g.
If problem persists, contact MultiTech's Technical Support department (see Chapter 6). COM1, COM2, or LPT1 port does not respond correctly Try COM2. If it also fails, check Setup configuration and verify that the ports are enabled. Check if any adapter boards are conflicting with ports. If ports are used by an expansion card, then on board ports must be turned off in Setup. Check that cables are connected properly and peripherals are powered ON and configured properly.
CommPlete 4000 Communications Server Overview
6 Service, Warranty, and Technical Support CommPlete 4000 Communications Server Overview 37
Service, Warranty, and Technical Support Introduction This chapter starts out with statements about your CommPlete 4000's 2-year warranty. The next section, Tech Support, should be read carefully if you have questions or problems with your CommPlete 4000. It includes the technical support telephone numbers, space for recording your CommPlete 4000 information, and an explanation of how to send in your CommPlete 4000 should you require service.
Service If your tech support specialist decides that service is required, your CommPlete 4000 may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems. Include the following with your CommPlete 4000: a description of the problem. return billing and return shipping addresses. contact name and phone number. check or purchase order number for payment if the CommPlete 4000 is out of warranty. (The standard repair charge for your CommPlete 4000 is $400.
the number of directories required. A list of files and a description for each of the files displays. Select a file you want to download. If you already know the file name, type D at the Files Menu to download the selected file(s). Press V to view a text file. 6. At the Message Menu, you can leave a message to the Sysop (you cannot read messages at this point). The BBS tells if you have a personal message (mail). At the prompt (would you like to read it now?), type R for read now.
Appendices CommPlete 4000 Communications Server Overview 41
Appendix ABack Panel Connector Pinouts This appendix provides specifications for the various connectors on the back panel of the MiniArray. VGA 15-Pin Connector This connector provides video analog data and horizontal and vertical synchronization signals for VGA monitors. 1 5 10 6 11 15 Figure A-1.
Pin Identification Pin 1 2 3 4 5 6 7 8 9 Description DCD RX Data TX Data DTR Ground DSR RTS CTS RI 6-Pin Circular Jack This connector connects the keyboard to the SBC board. 5 6 4 3 2 1 Figure A-3. 6-Pin Mini-DIN Keyboard Connector Pin Identification PinDescription 1 +Keyboard Data 2 NC 3 GND 4 +5V DC 5 +Keyboard Clock 6 NC RJ-45 Connector This connector ties the EN-Series Ethernet board to a 10BASET network. 1 8 Figure A-5.
7 8 No Connect No Connect 34-Pin Floppy Disk Drive Connector This connector provides signal and data connection between the floppy drive and the SBC board. 2 34 1 33 Figure A-4.
COM 2 Port Connector This 10-pin connector transfers serial data to and from the COM 2 port. 2 10 1 9 Figure A-6.
Appendix BRegulatory Information FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2.
Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination of a interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certificated equipment.
conductive pollution or dry nonconductive pollution which could become conductive due to condensation. Failure to maintain these minimum distances would invalidate approval. Voltage Used or Generated by Host or Other Cards Clearance (mm) Creepage (mm) 2.0 2.4 (3.8) Up to 50 Vms or Vdc 2.6 3.0 (4.8) Up to 125 Vms or Vdc 4.0 5.0 (8.0) Up to 250 Vms or Vdc 4.0 6.4 (10.
Modem PBX timed break register recall European Low Voltage Directive When correctly installed and maintained, the modem will present no hazard to the user. When correctly installed, the modem will be connected to the PSTN or a PW and to a Data Terminal Equipment (DTE) whose modem connections comply with CCITT recommendation V28. The DTE connections are therefore taken to be safe voltages (less than ± 30 volts). Ports that are capable of connecting to other apparatus are defined as SELV.
c. Users are advised to check the numbers entered during the Auto Call set up phase prior to dialing. d. The user should not issue any sequence of commands to the modem which would cause the modem to exceed the maximum allowable pause of 8 seconds from the time the modem goes off hook until dialing begins. e. For correct operation of the call progress monitor, the power has to be properly connected and switched on. Compliance with BS6328 Part 1 a.
