Specifications

26 CommPlete 4000 Communications Server Quick Start Guide
Service, Warranty, & Tech Support
Introduction
This chapter opens with a description of your CommPlete 4000's 2-year warranty. The next section,
Tech Support, should be read carefully if you have questions or problems with your CommPlete 4000.
It includes the technical support telephone numbers, space for recording your CommPlete 4000
information, and an explanation of how to send in your CommPlete 4000 should you require service.
The final section explains Multi-Tech's presence on the Internet.
Limited Warranty
Multi-Tech Systems, Inc. (MTS) warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not
provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR
IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any
products which have been damaged by lightning storms, water, or power surges or which have been
neglected, altered, abused, used for a purpose other than the one for which they were manufactured,
repaired by the customer or any party without MTSs written authorization, or used in any manner
inconsistent with MTSs instructions.
MTSs entire obligation under this warranty shall be limited (at MTSs option) to repair or replacement
of any products which prove to be defective within the warranty period, or, at MTSs option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTSs factory
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE
PRODUCTS.
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the information (below), and have it available when you call. If your CommPlete
4000 requires service, the tech support specialist will guide you on how to send in your CommPlete
4000.
Recording CommPlete 4000 Information
Please fill in the following information on your Multi-Tech CommPlete 4000 . This will help tech
support in answering your questions.
CommPlete 4000 Model No.: ___________________
CommPlete 4000 Serial No.: ___________________
Application Software Type and Version (e.g., RASExpress + FAX Server):
Please note the status of your CommPlete 4000 before calling tech support. This status can include
screen messages, diagnostic test results, problems with a specific application, etc.